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Learning & Development offers a variety of learning opportunities to enhance the professional and personal development of UAB faculty and staff. Select a category below for information on available workshops including course descriptions and upcoming sessions. Workshops are a no-cost benefit to UAB employees.

  • Communication Workshops

    Developing Positive Relationships at Work | DISC: Understanding Your Behavioral Style
    Effective Listening Skills | Navigating Difficult Conversations | Emotional Intelligence

    Developing Positive Relationships at Work

    Positive relationships in high-trust organizations improve creativity and collaboration, which in turn leads to greater engagement, better service and growth over time. Developing Positive Relationships at Work is the positive learning experience your organization needs to ensure that individuals unite around a common mission, value diversity, rise above personal slights, take responsibility, and cultivate an environment based on trust. This workshop will help you model the behavior you want as well as teach the value of getting to know your employees as individuals.

    Key Takeaways

    • Base every working relationship on a common purpose
    • Demonstrate actions that build trust and avoid those that erode trust
    • Model the positive relationship behaviors you seek in others
    • Manage, not manipulate, relationships
    • Implement strategies to improve or survive relationships
    • Set boundaries and stand your ground
    • Create an effective individual development plan

    See the Learning Calendar calendar to register for the next Developing Positive Relationships at Work workshop.

    DISC: Understanding Your Behavioral Style

    Sometimes it is difficult to understand why two reasonable people can respond so differently to exactly the same event. We tend to chalk it up to difficult behavior, but, more often than not the behavior is not difficult, just different. And many of those differences are based on our personality styles. The DISC Model offers insights on communication preferences and tendencies, and provides guidance on how to maximize your potential results on a team, and minimize potential conflicts. This class will help you understand you own personality style and how it influences your behavior. You’ll also learn why people with different styles may not communicate and behave the same way you do.

    Key Takeaways

    • Understand their own behavioral style, and communication tendencies and preferences
    • Recognize the Four Behavioral Styles using DISC
    • Adapt personal communication style based on how others prefer to receive information
    • Recognize personal behavioral & communication strengths
    • Recognize potential personal behavioral & communication pitfalls
    • Create Personal Action Plan for improved communication results

    See the Learning Calendar calendar to register for the next DISC: Understanding Your Behavioral Style workshop.

    Effective Listening Skills

    Bad habits and style differences can stand in the way of effective listening. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

    Key Takeaways

    • Learn and practice advanced listening skills for comprehension and retention
    • Learn and practice body language recognition and analysis
    • Listen with the 5 R’s: ready, receive, review, respond, remember

    See the Learning Calendar calendar to register for the next Effective Listening Skills workshop.

    Navigating Difficult Conversations

    Communication skills are a vital part of the success of any role, team, and arguably any organization. But creating and maintaining dialogue is not always easy. In fact, difficult conversations are bound to occur. But what does it take to navigate those challenging situations effectively? What does it take to foster a respectful dialogue, and create an alignment of goals? This learning program evaluates the roots of what make conversations difficult, and provides actionable strategies that increase trust, improve team relationships, increase confidence, and empower you to constructively open dialogue with anyone, about almost anything.

    Key Takeaways

    • Model for evaluating personal barriers to effective dialogue
    • Model for expressing your point of view constructively
    • Model for exploring the other person’s point of view
    • Model for avoiding misunderstandings

    See the Learning Calendar calendar to register for the next Navigating Difficult Conversations workshop.

    Emotional Intelligence

    Emotional intelligence is recognizing your emotional triggers and knowing when and how to use them in a way that enables you to not only deal with these stressors objectively, but to also develop strong connections with your co-workers. Those with a high level of awareness and control over their emotions will find even greater success in the workplace by connecting with others and developing positive relationships. Learn why Emotional Intelligence is so important to your career — and how easily you can develop yours. Using the skills you’ll learn during this workshop, you’ll gain the ability to more appropriately respond to the world around you and eliminate the stress and frustration that often comes from working with others. Discover a foolproof method for working more effectively with anyone!

    Key Takeaways

    • Manage your emotions by recognizing how thoughts and emotions are connected
    • Improve your self-control by identifying physical cues that indicate your emotions may be taking over
    • Discover how emotional intelligence can help you develop more positive relationships at work
    • Learn how to use assertive communication to express your needs and feelings appropriately
    • Learn how to respond more quickly and positively to changing circumstances
    • Improve your ability to remain composed in stressful situations
    • Explore how to use emotional intelligence to bounce back from setbacks
    • Learn how to develop a more optimistic outlook

    See the Learning Calendar calendar to register for the next Emotional Intelligence workshop.

  • Productivity Workshops

    Productive Work Habits | Make the Most of Your Time | Practical Project Management

    Productive Work Habits

    The modern work world is full of distractions — private emails, social media, the internet and chatty co-workers cut into productivity and prompt procrastination. Yet work left unfinished today becomes a mountain of work due tomorrow, making a lack of productivity one of the biggest causes of profit loss for organizations. Learn how to kick bad habits and stay more focused on work throughout the day resulting in work at a higher level, ability to prioritize tasks, and create long-lasting behavioral changes.

    Key Takeaways

    • Understand what it means to be productive
    • Become better organized
    • Learn how to manage your time
    • Create balance between work and personal life

    See the Learning Calendar calendar to register for the next Productive Work Habits workshop.

    Make the Most of Your Time

    You can’t control time but you can prioritize your actions to make the most of it. In this class you’ll learn techniques to overcome procrastination, set personal boundaries, use your calendar effectively and prioritize all the tasks you do every day. You’ll also learn proven techniques for saving time. You’ll leave this workshop confident, efficient and ready to take action.

    Key Takeaways

    • Identify barriers to time management
    • Prioritize your tasks and activities
    • Recognize the causes of procrastination and implement tips to overcome procrastination
    • Tools to help you prioritize and apply time-saving techniques
    • Setting boundaries
    • Manage procrastination

    See the Learning Calendar calendar to register for the next Make the Most of Your Time workshop.

    Practical Project Management

    Practical Project Management will help employees become effective leaders on projects of any size and scope. The program walks participants through four key stages to project management. Throughout the course, they are given the opportunity to apply the techniques inherent in each stage of the process.

    Key Takeaways

    • Carry out the four stages of a project
    • Understand what makes a project succeed
    • Initiate and define a project
    • Plan steps to move a project forward
    • Keep a project on track
    • Bring a project to a close and evaluate its success

    See the Learning Calendar calendar to register for the next Practical Project Management workshop.

  • Service Workshops

    Creating an Exceptional Service Experience

    Regardless of position, we must all practice some form of service. Learn and practice communication techniques for different situations including building rapport, diffusing tension and recovering service. This class will outline the hallmarks of exceptional service and demonstrate practical communication models that will empower you across all interactions, from the warm and simple to those that are difficult.

    Key Takeaways

    • Understand the characteristics of exceptional service
    • Identify ways of building rapport
    • Implement influential communication techniques
    • Implement techniques for dealing with difficult customers

    See the Learning Calendar calendar to register for the next Creating an Exceptional Service Experience workshop.