UAB IT's latest unlimited storage option for campus faculty and staff is UABbox, a free, cloud-based storage option provided by UAB IT in partnership with Box. UABbox

The service, which has been used mainly by researchers during its beta trial, has now been expanded to campus faculty and staff. Hospital staff are not included in this expansion. 

UABbox allows unlimited storage of non-sensitive data, in file sizes up to 15GB. 

UABbox includes web-based access, a Box sync desktop application and a free mobile app, and it also allows easy data sharing with other Box users.

When users log into UABbox with a BlazerID and password, they will find a folder titled "Welcome to UAB Box" that includes FAQs, Box support files, a Box user guide and Box user video tutorial library.

Storage of sensitive data in UABbox is not recommended at this time. Refer to the Guidance for the Use of Cloud Services.
Monday, 01 February 2016 15:08

New IT self-service portal launches

PortalScreenshot
UAB IT has launched a new self-service portal that allows customers to search a service catalog and order services; search for knowledge articles; and report problems with services.

The self-service portal is located at askit.uab.edu and can also be accessed from the green “Need help? AskIT” button on the upper righthand side of any page of the UAB IT web site

The portal replaces the old AskIT page, the A to Z list of IT solutions and the FAQs.

In the new portal, IT service listings can be accessed through the service catalog (searchable by category or constituent group and through an A to Z list), and the FAQs are located within an expanded knowledge base that also has new articles about a variety of software and hardware items.

Users need to log in with a BlazerID and password to access the service catalog and knowledge base and to report problems with services. Users will be able to check the status of their requests and problem tickets within the new portal.

As UAB IT transitions to the new service portal, tickets that had been previously entered in the old system will be moved to the new system. Users may receive emails as those tickets are transitioned. UAB IT hopes to have all old tickets transitioned by Feb. 8.

The interface is intuitive, but a list of frequently asked questions can be found here in the new portal (BlazerID login required). The new self-service site is a work in progress, and enhancements and changes are anticipated post go-live.
DoorsOpenTechConnect opened its doors at the Hill Student Center Wednesday, Jan. 20.Anthony TechConnectTechConnect manager Anthony Truss, center, talks with students at the grand opening of the store.
TechConnect, a new space at the Hill Student Center where students, faculty and staff can connect with UAB IT staff, held its grand opening Wednesday.

The new tech store gives UAB students, faculty and staff a chance to try out computers, tablets and other devices from vendors Apple, Dell, CDW-G and Microsoft, as well as get advice from UAB IT experts. Vendors are also planning on-site visits to demonstrate new technology.

Students, faculty and staff are encouraged to make personal technology purchases through the TechConnect web site, where they have access to special UAB pricing and discounts on desktop computers, laptops, tablets, gaming systems and other accessories sold by UAB IT's vendor partners.

In coming weeks, TechConnect will add repair services for personal devices. 

Through Jan. 29, UAB students, faculty and staff who visit TechConnect can register to win a new Surface Pro 3, provided by CDW-G, and a Dell Inspiron 11 Series 3000, provided by Dell.

TechConnect is located on the first floor of the Hill Student Center, next to Simply to Go and near the dining area. TechConnect is open from 9 a.m. to 5 p.m. Monday through Friday.
Thursday, 14 January 2016 11:05

Reminder: Be aware of email phishing attempts

UAB IT reminds the university community to be aware of malicious phishing emails. 


To report suspected spam to AskIT, please follow the instructions here

Follow these additional tips to avoid being a phishing victim:


  • Do NOT click links in messages that ask you to log in. Type a trusted Web address in your browser or Google for the Web site if you don’t know the address.
  • Never type personal, sensitive information (such as passwords or account numbers) on Web sites without verifying the Web site’s authenticity and security — look for an “https” in the address bar.
  • Verify the address. Malicious web sites may look identical to a legitimate site, but the address may use a variation in spelling or a different domain (.com vs. .edu).
  • Misspellings and grammatical errors can be a dead giveaway in phishing emails and subject lines.
  • If you are unsure whether a request is legitimate, contact the company directly. Do NOT use contact information provided in the request.
  • Don’t open attachments. They may contain viruses or malware that can infect your computer.
  • Protect your password. Information security and IT officials at both the university and UAB Hospital will never ask users for passwords or any other sensitive information.
  • Report suspicious activity. If you have any questions or you receive a suspicious email that you want to report, university employees and students can call the AskIT Help Desk at 205-996-5555. Hospital employees can call the HSIS Help Desk at 205-934-8888.
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