New IT self-service portal launches
- February 01, 2016
UAB IT has launched a new self-service portal that allows customers to search a service catalog and order services; search for knowledge articles; and report problems with services.
The self-service portal is located at askit.uab.edu and can also be accessed from the green “Need help? AskIT” button on the upper righthand side of any page of the UAB IT web site.
The portal replaces the old AskIT page, the A to Z list of IT solutions and the FAQs.
In the new portal, IT service listings can be accessed through the service catalog (searchable by category or constituent group and through an A to Z list), and the FAQs are located within an expanded knowledge base that also has new articles about a variety of software and hardware items.
Users need to log in with a BlazerID and password to access the service catalog and knowledge base and to report problems with services. Users will be able to check the status of their requests and problem tickets within the new portal.
As UAB IT transitions to the new service portal, tickets that had been previously entered in the old system will be moved to the new system. Users may receive emails as those tickets are transitioned. UAB IT hopes to have all old tickets transitioned by Feb. 8.
The interface is intuitive, but a list of frequently asked questions can be found here in the new portal (BlazerID login required). The new self-service site is a work in progress, and enhancements and changes are anticipated post go-live.