Thursday, 23 June 2016 15:40

Give us feedback on software distribution

UAB IT is committed to making institutional and home-use software more accessible for the UAB community by simplifying the software distribution process and streamlining the approval path for fee-based orders.

There will be an opportunity for students, faculty and staff to review and provide feedback on the new software distribution design on Friday, July 8, from 1:30-2:30 p.m. in the Hill Student Center room 318.

Questions can be directed to Shira Fogel at or 996-6274.
UAB’s 3-year subscription to Adobe’s Creative Cloud product will enter the final year of the agreement beginning in June 2016 and run through May 2017. For that final year UAB IT will be able to offer subscriptions for $150 instead of the current $300. In addition, the $150 pricing for a subscription through May 2017 is retroactive to any customers that subscribed to Creative Cloud since April 1, 2016.

Take advantage of this opportunity quickly to get full value of the price reduction and length of the subscription as the $150 will not be prorated during the year and will be valid only through May 2017. Pricing for any new agreement with Adobe as of June 1, 2017, and subsequent subscription prices to UAB customers, will be based on negotiations with Adobe next year.

Adobe Creative Cloud subscriptions include:

·      Photoshop CC, for image editing and composition

·      Illustrator CC, for vector graphics and illustration

·      InDesign CC, for page design, layout and publishing

·      Dreamweaver CC, for web sites, app design and coding

·      Adobe Premiere Pro CC, for video production and editing

·      After Effects CC, for cinematic visual effects and motion graphics

·      Acrobat XI Pro, for creating, editing and signing PDF documents and forms

·      Adobe Muse CC for web site design without coding.

To learn more about Adobe Creative Cloud and place an order, click here.

Over the past three weeks, UAB IT customers have taken an active part in shaping the IT Strategic Plan — voicing their opinions in 14 town hall meetings and eight committees, even jotting ideas on Post-It notes. low techideas

As the next phase of strategic planning begins, students, faculty and staff are encouraged to continue sharing their ideas on the SPARK platform, where there is a campaign for each of the seven strategic imperatives.

Getting campus feedback through the strategic planning period has been essential to shaping a plan that will empower UAB students, faculty, staff and researchers through technology. 

By the end of May, an executive committee will approve the draft of the plan before it is shared with the campus for a 30-day review period.

Hundreds of people participated in IT town halls in April, providing feedback that will be incorporated into the draft plan as committees continue to shape IT strategy and priorities for the next three years. Committees are made up of faculty, staff and students from across campus disciplines and departments.

"This is not our strategic plan; this is your strategic plan," Vice President and CIO Dr. Curt Carver said. 

During the 30-day review period, UAB IT will host two town halls to showcase the strategic plan, which will be published in June.

But while the plan will guide IT strategy and priorities for the future, Carver noted that the IT Strategic Plan will be a living, breathing document that will evolve as campus needs change.

Details about the plan, committees, strategic imperatives and town halls can be found at
Forgotten your BlazerID password and need to reset it? The easiest way is to have already signed up for automated password reset through BlazerID Central's Identity tool.

Those who are signed up will get a code via text message to reset their BlazerID password, bypassing the need to talk to AskIT. Beginning May 2, enrollment in the automated password reset tool — Identity — will be mandatory when you change your BlazerID password. For those who are not enrolled, during the next time you reset your password, you will be prompted to enroll during that reset process. 

Enrolling in Identity also allows you to receive Oracle RedFlag alerts — text messages that alert employees when their personal or financial information is changed in Oracle, adding another security measure to the system that houses employees' personal and financial information.
Blazer Express

Need to log on to WiFi while you're communiting across campus?

UAB IT is working with Parking & Transportation Service to outfit all of the Blazer Express buses with digital signage and WiFi. The digital signs will convey emergency information as well as general content from around campus.

In addition, all buses will have a WiFi hotspot for improved connectivity to the internet. 

The signs and WiFi are in testing currently and will be piloted on two buses over the next four to six weeks. Plans are to roll out to all buses in the coming months.
AskIT's walkup service desk in Sterne Library will have special hours during UAB's spring break week, March 21-25, to coincide with the Sterne Library hours of operation.

AskIT's walkup help desk will be closed Sunday, March 20, and Saturday, March 26. The help desk will be open at Sterne Library from 7:30 a.m. to 5 p.m. Monday through Friday, March 21-25.

The walkup help desk will be open regular hours beginning Sunday, March 27, at 1 p.m.

UAB students, faculty and staff can still call AskIT at 205-996-5555 during regular phone hours during spring break or submit a problem ticket or make a request at
TechConnect, UAB IT's storefront at the Hill Student Center, will host a Dell showcase Wednesday, March 16.

Dell representative Kyle Amos will be on hand from 9 a.m. to 5 p.m. to demonstrate Dell products and answer questions for students, faculty and staff. Amos will demonstrate several Dell machines, including the Precision 5510, which is geared toward engineering students, as well as the XPS 13 and Inspiron 15 5000.

All students, faculty and staff are invited to stop by TechConnect, located near the dining area on the first floor of the Hill Student Center, to meet Amos and learn more about Dell.

TechConnect is a storefront and web site that gives UAB students, faculty and staff a chance to take advantage of educational pricing on computers and other technology from partner vendors Dell, Apple, CDW-G and Microsoft.
AskIT tickets can now be viewed in UAB IT's new customer service portal, which launched last month

The portal allows customers to shop for IT services, search for knowledge articles about IT services and report problems with services.

You can access your tickets by clicking "Check ticket status" on the IT service portal homepage. When you access your ticket in the portal, you can chat with an AskIT agent or send a message about your service request or your problem.

UAB IT will be making ongoing improvements to the service portal as we receive customer feedback.
Wednesday, 24 February 2016 12:46

TechConnect customers win big

SurfaceWinnerMicrosoft Surface winner Susan Abdoli, right, with TechConnect manager Anthony Truss.
InspironWinnerDell Inspiron winner Sydney Baucom, right, with TechConnect manager Anthony Truss.

Two customers of the new TechConnect storefront at the Hill Student Center won big recently.

Sydney Baucom, a biomedical sciences student, won a Dell Inspiron provided by Dell, while Susan Abdoli, a staff member in the Department of Biology, won a Surface Pro provided by CDW-G. 

TechConnect invited customers to enter a drawing during the first week the storefront was open at the Hill Center, where it is located on the first floor near the dining and seating area. 

TechConnect gives UAB students, faculty and staff a chance to try out computers, tablets and other devices from vendors Apple, Dell, CDW-G and Microsoft, as well as get advice from UAB IT experts. Vendors are also planning on-site visits to demonstrate new technology.

But TechConnect is also a web site through which UAB students, faculty and staff can access educational pricing on computers, tablets, accessories, gaming systems and more through the four vendors. 

In coming weeks, TechConnect will add repair services for personal devices.
Monday, 01 February 2016 15:08

New IT self-service portal launches

UAB IT has launched a new self-service portal that allows customers to search a service catalog and order services; search for knowledge articles; and report problems with services.

The self-service portal is located at and can also be accessed from the green “Need help? AskIT” button on the upper righthand side of any page of the UAB IT web site

The portal replaces the old AskIT page, the A to Z list of IT solutions and the FAQs.

In the new portal, IT service listings can be accessed through the service catalog (searchable by category or constituent group and through an A to Z list), and the FAQs are located within an expanded knowledge base that also has new articles about a variety of software and hardware items.

Users need to log in with a BlazerID and password to access the service catalog and knowledge base and to report problems with services. Users will be able to check the status of their requests and problem tickets within the new portal.

As UAB IT transitions to the new service portal, tickets that had been previously entered in the old system will be moved to the new system. Users may receive emails as those tickets are transitioned. UAB IT hopes to have all old tickets transitioned by Feb. 8.

The interface is intuitive, but a list of frequently asked questions can be found here in the new portal (BlazerID login required). The new self-service site is a work in progress, and enhancements and changes are anticipated post go-live.