Microsoft Office 2016 for PCs will be available for download for faculty and staff in early October.

Office 2016 will be available for download from the UAB IT software site, after Microsoft releases it to volume licensing customers.

Office 2016 has new versions of applications including Word, PowerPoint, Excel and Outlook. The Office 2016 apps are designed for collaboration, with new features that remove barriers for team success and allow co-authoring and Skype in-app integration.

Quick Start Guides for Office 2016 are available here.

Office 2016 is already available for Mac users and is available for UAB students through Office 365.

Monday, 28 September 2015 19:22

Oracle working to address slowness in IE11

A known bug in Oracle systems is causing slowness when using Java 8 update 60 and Internet Explorer 11.

UAB IT has researched the issue and found that Oracle is working to address the known problem. If you are experiencing slowness in the Oracle applications which use Java 8 update 60 in Internet Explorer, there are a few workarounds.

To alleviate the slowness with IE11 and Java 8 update 60, you have the following options:

  • Wait until Oracle patch comes out and is tested and applied to UAB systems (will be after year end)
  • Uninstall Java 8u60 and install a previous secure version of Java (8u51)
  • Use Firefox with the current version of Java
UAB IT's normal recommendation is to use Internet Explorer and the latest version of Java. UAB IT update users once Oracle has resolved the slowness issue and systems have been updated.
The Administratrive Systems page, which many UAB staff and students use to access systems and applications across campus, is becoming interactive. Those who want to test the new site can access it here; that temporary link is not available off campus. When the new site goes live, it will be available at the current Administrative Systems page link.

UAB Web Communications and UAB IT collaborated to redesign the page so that users can custom configure the buttons that access various systems, from Banner to Oracle to Xtender.

The default layout shows the systems in alphabetical order, but users can click the “Configure Layout” button to rearrange the buttons, add or remove them.

A user’s customized layout is retained in the web browser when he or she returns.

Active system alerts and other important messages will also be displayed on the page.

Redesigning the Administrative Systems page was an idea proposed on SPARK, UAB IT’s platform for crowdsourcing innovation.

UAB IT recommends as a best practice that campus users access systems through the Administrative Systems page, rather than bookmarking systems, so that they can get up-to-date information and alerts as well as the correct links to those systems.

The walk-up AskIT Help Desk will be relocating to Mervyn Sterne Library on Thursday, Sept. 24, to better serve students, faculty and staff.

AskIT will be located on the first floor behind the Sterne Library circulation desk after moving from its current location at the Center for Teaching and Learning. SterneLibraryMap

The move will also bring new hours for the AskIT Help Desk. Walk-in support will be available from 8 a.m. to 9 p.m. Monday through Thursday; 8 a.m. to 7 p.m. Friday; 9 a.m. to 5 p.m. Saturday; and 1 to 6 p.m. Sunday.

UAB IT’s main AskIT Help Desk and call center will remain located in Cudworth Hall.

In addition using the Sterne Library location for walk-in assistance, students, faculty and staff can contact AskIT by submitting an issue via email to; opening a ticket online at; and by calling AskIT at 205-996-5555.

Phone support hours will change slightly as well. Hours will be: 7 a.m. to 9 p.m. Monday through Thursday; 7 a.m. to 7 p.m. Friday; 9 a.m. to 5 p.m. Saturday; and 1 to 6 p.m. Sunday.
Sunday, 20 September 2015 09:54

UPDATE: Canvas reports issues resolved

Canvas reports that its issues with login problems and slowness have been resolved.

Canvas was experiencing outages and slowness because of problems with Amazon Web Services. The problem was widespread among universities that use Canvas.

Subscribe to Canvas status updates here.
welcomeback students3

Whether you are a new or returning student at UAB, you may have questions about technology on campus.

Here are some guides to get you started:

UAB IT Quicklinks (printable version)

How to get your computer ready for UAB (printable version)

Antivirus software

And here are some security tips:

Keeping your password secure

Protect yourself from phone scams
Adobe Acrobat Pro X will reach “End of Core Support" on Nov. 15, 2015.

"End of core support" means that Adobe will no longer provide patches for this version, and any exploits discovered will not be corrected. Since Adobe will not support this version after November, it will become a security risk.

UAB IT strongly encourages users to upgrade to a newer version of Adobe Acrobat. 

Adobe subscriptions are available under the IT Software Library website under Adobe Software. You may also submit a request to AskIT directly from this website.
SignageScreens copy

Digital signage offers a dynamic, vibrant and even interactive way to deliver targeted messages to campus audiences.

UAB IT now provides campus departments with a comprehensive digital signage solution. All customers have to do is manage their message.

Campus customers can order one or multiple signs, and UAB IT will handle the purchase and installation of the signs as well as host the content management platform. Departments will manage their own signage content, which can range from slideshows, video, web pages, RSS feeds, weather and more.

Digital signs can be used to publicize campus or department events, share information, promote recognition and provide directions.

Integration with campus-wide emergency management alerts is coming soon to UAB IT’s digital signage solution.
Wednesday, 05 August 2015 19:18

Office 2016 for Mac available for download

Microsoft Office 2016 for Mac is licensed for faculty and staff to install on UAB-owned machines at no cost.

The software can be downloaded from the IT Software Library

Microsoft Office 2016 for Mac comes with new versions of Word, Excel, PowerPoint, Outlook, and adds OneNote.

UAB IT highly recommends users look at the Office 2016 for Mac Quick Start Guides.

Before installation:
  • Please make sure your Mac has all of its operating system updates installed.
  • Check to make sure the needed hard drive space is available (2.5GB for download and 5.6 after install) of approximately 8.2GB.
  • Close all Office applications before beginning the installation.
It is recommended that users uninstall Office 2011 by following these steps on the Microsoft site.

  • Download the linked .ISO file.
  • Open the ISO and launch the package.
  • Follow the prompts in the Office installer package, taking the defaults.
  • Run Microsoft Office updates.
The new versions of the Microsoft Office 2016 applications will be located in the root of applications and not in an Office folder as they are in Microsoft Office 2011.

Current Office 2016 Preview users do not have to uninstall the preview version before installing the release version.
UAB IT has new recommendations for antivirus software for both home use by faculty, staff and students and for campus users.

Microsoft Forefront is no longer supported by Microsoft, which means there will be no new updates to guard against new viruses.

UAB IT recommends that faculty, staff and students use Microsoft Security Essentials on their home machines that have Windows 7 and Vista. Machines using Windows 8 or higher have Windows Defender built in.

Mac users should continue to use Sophos anti-virus, which faculty, staff and students can download for free through UAB IT.

Learn more about antivirus software here.