The UAB mobile app is getting another upgrade that adds better functionality and new features to help you get what you need on campus.

Among the changes:

  • New ability to hide and rearrange tiles: Pick the tiles you need to see most by moving them around or hiding them altogether. Just click the “Arrange” button at the bottom of the app to rearrange or delete tiles.
  • New UAB Now tile: This tile will link you to the UAB alumni app, with personalized news and events, the ability to find nearby Blazers and key career introductions.
  • New behind-the-scenes roles: These roles will allow more specific content geared toward your role on campus — student, faculty, staff or guest.
  • New UAB stickers tile: This tile takes you to the download link for the new UAB stickers, which allow you to use more than 20 custom-made Blazer icons and logos to add Blazer spirit to your iMessages.

Last month, the UAB app added a revamped IT tile, which gives you the ability to report technology problems and report WiFi problems right from your phone. And when you report a WiFi program, your phone will pinpoint for our technicians just where the WiFi outage or issue is. 

Prospective students can also apply to UAB directly from the app.

Download the UAB mobile app today and get information to help you get around on campus and get things done.

7000phishing DS

A “phishing” attack hooked more than 7,000 members of the University community Monday — but it could have been worse.

The phishing email, disguised with a subject line leading recipients to believe their account had been suspended, led 26 percent of recipients to give up their BlazerID and password to an unknown web site — on just the first day.

But the email wasn’t a phish — it was a simulation sent by UAB IT to help educate the University community about the dangers of such attacks.

If the phish had been real, more than 7,000 people could have given their credentials to a scam artist — giving those scammers an opportunity to steal their account information, personal information, even banking information or paychecks.

UAB IT has been running phishing simulations for a year and a half, and creating emails that look as realistic as possible is key in educating campus.

“Unfortunately, phishing attacks are on the rise and they are evolving – becoming more sophisticated and targeted,” said Cindy Jones, director of risk management and compliance for UAB IT. “The basic premise is the perpetrator attempts to elicit fear, curiosity, and/or a sense of urgency out of the target, so that when the target is prompted to open an attachment or fill in their sensitive information, like a username, password, or credit card number, they are likely to comply. That is how they ‘play their game,’ so when we create a campaign we try to make it as realistic as possible.”

The practice of using the simulated phishing campaigns was vetted and supported by University leadership, and members of the Information Security Liaisons group and technology professionals at UAB are informed before a phishing simulation campaign launches so they can support and assist employees and students with questions and concerns.

“Last year, we were actually able to show a decrease in susceptibility of our user base through using the phishing simulations tool, but sadly that number is on the rise again,” Jones said. “Like many Universities and businesses today we are grappling with the best way to inform and educate our community about phishing and the dangers of phishing campaigns.”

According to the Verizon Data Breach Investigations Report, 30 percent of phishing messages get opened by targeted users and 12 percent of those users click on the malicious attachment or link. 

“Our primary goal is to educate the University community on what to look for so when they are the target of a real phish they can distinguish a phishing email from a legitimate email,” Jones said. “We have had too many users give away their credentials during a real phishing campaign and literally give away their paycheck because the bad guys use their harvested login credentials to change direct deposit information.”

UAB IT offers a number of resources on phishing awareness:

In addition, as part of the PhishMe simulations, if someone falls for the campaign, he or she is taken to a specialized security awareness page that dissects the phishing email and includes our training videos and useful tips. 

Received Restricted Data DS DS
Beginning March 30, emails containing credit card or Social Security numbers sent from external parties to addresses will result in a warning about unprotected messages that contain Restricted information.

Users who receive such warnings must notify the external party that the sending of Restricted information to UAB employees or students is prohibited. If such emails are part of a current business process, that process should be re-engineered to eliminate the use of Social Security numbers or credit card information.

UAB IT is already blocking the sending of emails from addresses if the message appears to contain a Social Security number or credit card number. Sending credit card or Social Security numbers via email can make you or others more vulnerable to identity theft — and is against UAB policy.

Social Security numbers and credit card numbers are classified as Restricted/PHI under the Data Classification Rule.

UAB IT Research Computing will hold a set of seminars on machine learning and deep learning on Tuesday, March 20.

Please register here if you are interested in attending, as it helps with planning. The seminars will be held at the Edge of Chaos at Lister Hill Library.

The seminar will be presented by application engineers from Mathworks and will consist of two sessions:

Session 1: Data Analytics with MATLAB, 9 to 11:30 a.m.

Using Data Analytics to turn large volumes of complex data into actionable information can help you improve engineering design and decision-making processes. However, developing effective analytics and integrating them into other systems can be challenging. In this session, you will learn approaches and techniques available in MATLAB to tackle these challenges.

Highlights include:

  • Accessing, exploring, and analyzing data stored in files, databases and the web
  • Techniques for cleaning, visualizing, and combining complex out-of-memory data sets
  • Prototyping, testing, and refining predictive models using machine learning methods
  • Integrating and running analytics within embedded platforms, enterprise business systems and interactive web applications

Session 2: Demystifying deep learning: A practical approach in MATLAB, 12:30 to 3 p.m. 

Are you new to deep learning and want to learn how to use it in your work?   Deep learning can achieve state-of-the-art accuracy in many humanlike tasks such as naming objects in a scene or recognizing optimal paths in an environment.

The main tasks are to assemble large data sets, create a neural network, to train, visualize, and evaluate different models, using specialized hardware - often requiring unique programming knowledge. These tasks are frequently even more challenging because of the complex theory behind them.

In this seminar, we’ll demonstrate new MATLAB features that simplify these tasks and eliminate the low-level programming. In doing so, we’ll decipher practical knowledge of the domain of deep learning.  We’ll build and train neural networks that recognize handwriting, classify food in a scene, and figure out the drivable area in a city environment.  

Along the way, you’ll see MATLAB features that make it easy to:

  • Manage extremely large sets of images
  • Visualize networks and gain insight into the black box nature of deep networks
  • Perform classification and pixel-level semantic segmentation on images
  • Import training data sets from networks such as GoogLeNet and ResNet
  • Import and use pre-trained models from TensorFlow and Caffe
  • Speed up network training with parallel computing on a cluster
  • Automate manual effort required to label ground truth
  • Automatically convert a model to CUDA to run on GPUs

After considering feedback from the University community, UAB IT has removed the external sender notification from emails sent to email accounts.

The external sender notice was intended to help the University community distinguish potential phishing emails that come from outside the UAB email system as this has been a common method for malicious attacks.

The addition of the external sender notice was approved through shared governance and recommended by faculty representatives.

“We are exploring additional mechanisms to implement practical, effective security to protect our world-class faculty, students and staff so that they can change the world safely,” said Curtis A. Carver Jr., Ph.D., vice president and chief information officer.

To further protect the University, UAB IT recommends that faculty, staff and students take advantage of the two-factor authentication tool Duo. Multi-factor and two-factor authentication tools have proven to be the most effective defenses against phishing emails. Find more information about two-factor authentication at

Having a tech problem on campus? Now you can report it right from your phone.

The UAB mobile app’s IT tile is upgraded to give you easy access to report a technology problem or a campus WiFi problem. And if you are reporting a WiFi issue, your phone will be able to pinpoint for our technicians where you are on campus, so we can help more quickly.

The IT tile also has easy links to IT news, the TechConnect store, email setup help, security tips, 2-factor authentication information, cloud storage information and quicklinks for technology help.

Coming soon to the app, we will have even more updates — including the ability for you to move tiles around and delete those you don’t need. Get the app here.

UAB IT is working to develop chatbots — automated tools that can answer questions — for the UAB mobile app and Canvas. A chatbot will help give you personalized answers to your most frequently asked questions — and get you back to work or school quickly.
In the app, it will be able to give you personalized answers. In Canvas, faculty will be able to provide their own questions so that students can "chat" and quickly get automated answers.

Click the video above to learn more about the chatbot concept.

OneDrive is now allowing you to go back in time. Faculty, staff and students using OneDrive at UAB will now be able to recover any file changes on documents stored in the OneDrive cloud to any point in the past 30 days. Files Restore is a complete self-service recovery solution that allows administrators and users to restore files from any point in time during the last 30 days. If you suspect your files have been compromised, you can investigate file changes and go back in time to any second in the last 30 days. To use File Restore, all you needs to do is choose “Settings” and then “Restore OneDrive.” You will be presented with a histogram showing file activity over the last 30 days with an intuitive slider to “rewind” those changes. You can then easily select the file or files to restore from that point in time. You will then be prompted with a date range as well as the number of files to restore. The user chooses to restore and the files are then restored back into the users OneDrive. Files Restore for OneDrive can save time and stress when file loss occurs, putting you in control. You will not have to download or install any additional software. File Restore is currently live an available from within OneDrive in Office 365.

To learn more about OneDrive file restore, click here.

Ten UAB classrooms will receive updated technology over spring break this year.

The upgrades are part of a plan to upgrade 20 classrooms per year over the next three years. Led by faculty members and the Center for Teaching and Learning, the improvements will give faculty members a more consistent technology experience. Updated technology includes remote management, so problems can be resolved quickly by UAB IT technicians.

UAB IT is also working on plans to upgrade technology in more classrooms over the next fiscal year.

Faculty, staff and students can follow some common sense guidelines to avoid unacceptable uses of University technology tools.

UAB's revised Acceptable Use policy, published in late 2017, gives clear guidance on how faculty, staff and students should use University computers, mobile devices and other technology tools.

The Acceptable Use policy applies to all users of UAB’s computing resources and is intended to prohibit certain unacceptable uses of computers, mobile devices and network resources and facilities, while educating users about their individual responsibilities.

The revised policy gives clearer guidance and expectations to UAB students, faculty and staff regarding their use of University computing resources.

Tax season is the perfect time for scammers to try to take advantage of you, information security professionals with UAB IT warn.

According to the IRS, sophisticated phone scams targeting taxpayers, including recent immigrants, have been making the rounds across the United States. Callers claim to be IRS employees, using fake names and bogus IRS identification badge numbers. They may know a lot about their targets, and they usually alter the caller ID to make it look like the IRS is calling. 

Victims are told they owe money to the IRS and it must be paid promptly through a gift card or wire transfer. Victims may be threatened with arrest, deportation or suspension of a business or driver’s license. In many cases, the caller becomes hostile and insulting. Victims may be told “they have a refund due” to try to trick them into sharing private information. If the phone isn’t answered, the scammers often leave an “urgent” callback request.

Limited English proficiency victims are often approached in their native language, threatened with deportation, police arrest and license revocation, among other things. IRS urges all taxpayers caution before paying unexpected tax bills. Note that the IRS doesn’t:

  • Call to demand immediate payment using a specific payment method such as a prepaid debit card, gift card or wire transfer. Generally, the IRS will first mail you a bill if you owe any taxes.
  • Threaten to bring in local police or other law-enforcement groups to have you arrested for not paying.
  • Demand payment without giving you the opportunity to question or appeal the amount they say you owe.
  • Ask for credit or debit card numbers over the phone.

Please keep in mind that scammers will try to perform this attack via phishing emails. Please be aware and vigilant of these efforts. If you suspect that you have received or fallen victim to a tax-related scam, contact the IRS at Treasury Inspector General for Tax Administration at 800-366-4484.

For additional information about this tax season’s scams, refer to this IRS web site.

UAB will soon have new ways to visualize data to help make more informed decisions for the university and its students.

The University of Alabama Board of Trustees last month approved the purchase of licenses for Tableau, a software that produces interactive data visualization for business intelligence.

UAB IT will launch a pilot rollout of the software to those on campus already using the tool.

“Initially, we will work with organizations already using it to expand their capabilities,” said Scott Sorenson, assistant vice president for data operations and business transformations.

One of the UAB’s IT strategic imperatives calls for fostering a institutional culture of data-driven decision making, and the Tableau software will help take that data and make it visual for those who are studying it.

“It takes mind-numbing spreadsheets and turns them into charts and graphs,” Sorenson said. “It has practical implications for student performance, donor engagement and space management, among other uses.”

The result empowers researchers, faculty, students and employees to do their work with greater efficiency — and we'll be taking that network to the community of IT entrepreneurs next. For researchers, the network includes a Science DMZ which separates research network traffic to create a faster pipeline for collaboration.

Watch the video to learn more about how we have co-authored these solutions, what we have done and what is planned in the future.

A new feature in UAB email that will alert you when you receive an email from outside UAB will launch on Saturday, Feb. 24.

The external sender alerts are intended to help you distinguish when an email comes from off campus, because phishing emails can often mimic the email addresses of your colleagues — making you think that someone at UAB is sending you a legitimate message.

In February, UAB IT will be launching a new feature in UAB email that will alert you when you receive an email from outside UAB. The external sender notice will look like the screenshot below.

ExternalSender screenshot

So if an outside vendor sends you a message or a student emails from his or her personal account, you will receive the notification at the top of the email. If you trust the source, you can disregard the notification.

But if someone trying to scam you fakes a UAB email address — as was the case with a widely-circulated phishing email purporting to be from UAB President Dr. Ray Watts last year — you will be warned to take caution opening any attachments or clicking any links included in the message.

If you do suspect you have received a phishing email, you can report it via PhishMe Reporter or forward it to

Learn more about phishing and how you can limit your risk of falling for a scam email here.
UAB IT has removed Duo 2-factor authentication from Canvas in response to students and faculty concerns about not having access to mobile devices when logging into Canvas for exams.

If you are interested in signing up for Duo 2-factor authentication you can do so without having to worry about not having access to take exams. 

Two-factor authentication is one of the most valuable tools to lower the risk of theft of your credentials and information — and an added benefit is that your BlazerID password doesn’t expire.

More than 1,700 students, faculty and staff have signed up for Duo 2-factor authentication since it went live in early January.
UAB Employee Sale Digital Signage
At TechConnect, UAB's on-campus tech store, we love our customers.

This month, for UAB faculty and staff, TechConnect will be offering $100 off any Dell computer through Feb. 28. Computers must be purchased in-store (online sales are not eligible). Mention the ad and show your employee ID for the discount.

TechConnect, located at the Hill Student Center, offers educational pricing on computers, tablets and accessories, as well as service for your devices.
Curt Carver Teaching3

When Vice President and Chief Information Officer Dr. Curt Carver hears concerns about technology from faculty members, he understands firsthand.

That’s because Carver is a faculty member himself — teaching five courses this semester, including two online information security courses at UAB.

“I believe that IT leadership should consume our own technology,” Carver said.

Under Carver’s leadership, UAB IT has made improvements for faculty and for students.

For example, faculty can now transfer grades from Canvas to BlazerNET with the push of a button, a process that had instructors manually entering each grade twice in the past.

The new method saves time.Instructors can also take advantage of automated and personalized alerts in Canvas to reach out to students who are performing poorly, to give them a helping hand, or congratulate students who are performing well.

For students and faculty, courses are now published in Canvas as soon as possible. Previously, courses were all published on the same day, which could tie up the system and cause slowness.

Carver began his teaching career at West Point, working his way up to full professor before, as he jokes, joining the “dark side” of administration.He encourages creativity among his students, assigning a group project in which they describe a scenario of an information security breach, using either a real or made-up company.

Teaching, he said, helps him understand the point of view of faculty and students and seek technology solutions for them and for UAB. "I can see their pain points," he said.
Emails containing credit card or Social Security numbers sent from external parties to addresses will soon result in a warning about unprotected messages that contain Restricted information.

Users who receive such warnings must notify the external party that the sending of Restricted information to UAB employees or students is prohibited. If such emails are part of a current business process, that process should be re-engineered to eliminate the use of Social Security numbers or credit card information.

UAB IT is already blocking the sending of emails from addresses if the message appears to contain a Social Security number or credit card number. Sending credit card or Social Security numbers via email can make you or others more vulnerable to identity theft — and is against UAB policy.

Social Security numbers and credit card numbers are classified as Restricted/PHI under the Data Classification Rule.
UAB has renewed the total academic headcount (TAH) license for MATLAB for 2018.

In addition to the renewal, UAB IT has upgraded the license to include the full suite of MATLAB tools available from the mathworks.

Individual users can upgrade/renew their licenses by using the help menu in the MATLAB client. Clients using the network license will automatically get the upgraded license.

More information about MATLAB can be found here.

UAB has also purchased access to MATLAB Academy self-paced training courses for all users. Currently, this includes:     
  • MATLAB Onramp (free for all customers)     
  • MATLAB Fundamentals - 21 hours of content   
  • MATLAB for Financial Applications - 21 hours     
  • MATLAB Programming Techniques - 14 hours     
  • MATLAB for Data Processing and Visualization - 7 hours     
  • Machine Learning with MATLAB - 14 hours of content on supervised and unsupervised methods for clustering, classification, regression and more
All users at UAB also automatically gain access to any other additional classes that UAB IT adds during the term of the license.

More information on the classes can be found here

MATLAB is a numerical computing language and is one of the important software offerings from the UAB IT software library with more than 2,000 users at UAB. It is used by a number of research labs from engineering to medicine. MATLAB at UAB is available on the Cheaha high performance computing cluster with support for GPU MATLAB applications and is supported by UAB IT Research Computing.
More than 1,700 members of the UAB community have signed up for Duo, a new tool that means they will never have to change their BlazerID passwords again.

That’s a 420 percent increase in the number of people using the Duo tool, providing greater security for their accounts and for all UAB data. If you sign up for Duo, your BlazerID password will never expire, unless your account is compromised.Using the Duo tool is simple — you just sign in to your account, then click a button on your mobile device to finish logging in to UAB systems. Duo can even remember computers you trust so you only have to log in with Duo once a month on trusted computers.

Duo is available for use with your BlazerID for all UAB students, faculty and staff. UAB Medicine employees will continue to use RSA 2-factor authentication for healthcare software that requires it, but can sign up for a Duo account for applications that use BlazerID.

Head to to learn more about the Duo Security tool and sign up for an account. The 2-factor site will walk you through what 2-factor authentication is, why we are using it and how to use it for every device. And our quick-start guide will take you step-by-step through enrolling your devices.