UAB IT is replacing the current digital phone system on campus with a voice over internet protocol solution, known as VOIP, which will offer clear audio quality, voicemail-to-email capability and other new features. The new Cisco telephone service relies on internet connections rather than traditional phone lines.

On July 24, 2018, UAB IT held a town hall to inform the UAB community about this change. If you missed this event and would like to see what was presented, please see the video or handout below. You can also learn more about specific phone models, view training material and video tutorials by visting our phone information page. 


This multi-phase project spanning 18-24 months will cover the whole UAB campus. Once everyone has a new phone, even more new features will be available, including Jabber, which provides mobile capabilities for voice and collaboration. Here’s what the project phases look like and where we sit today: timeline

Advanced Features

Cisco Jabber is now available and allows UAB faculty and staff with a Cisco VoIP phone/voicemail to access their phone line from an app on their mobile device or computer. Learn more about Jabber.


BEFORE: What do I need to do before I get my new phone?

Make sure you know when your building implementation is scheduled. Be sure to save any existing voicemails before that time as they will not transfer over to the new system. You can learn how to do that here.

DURING: What should I expect during my building’s implementation?

There will be onsite support for the 2 days following the new phone installtions in your building. After that you may contact AskIT for any help you need.

Get to know your new phone. You’ll need to set up your new voicemail and record your new greetings.

Soon you will be getting a new phone. You’ll need to set up a few things like voicemail greetings but this new phone will immediately offer you features like clear sound, voicemail to your email and some new customization features.

AFTER: What will happen after the campus implementation is complete?

With a new area code in the Birmingham/Jefferson County area, all external phone calls should include 9+area code+phone number. No “1” is needed for long-distance calls. On-campus calls can still be dialed using 5 digits. Once all of UAB is on the same platform, advanced features will be rolled out. These include interconnectivity of devices Cisco Jabber which delivers instant messaging, voice and video calls, desktop sharing, conferencing, presence, etc. More information on the advanced features will be communicated when the campus is in that phase of the project.


The new VOIP phone system will:

  • Create redundancies to ensure we have better backups if services go down.
  • Provide more updated feature enhancements than are available today.