Key performance indicators

UAB IT has developed a set of Key Performance Indicators that report various statistics to help UAB IT better understand and improve on how we interact with customers and respond to their needs.

The KPI charts measure, for example, how tickets are submitted to AskIT, the kind of issues for which customers are seeking help, the length of time tickets are open and the scores from customer satisfaction surveys/feedback.

Setting goals, measuring the results, communicating to our customers and acting on these Key Performance Indicators are critical to UAB IT's becoming a more service-oriented organization.

KPI charts by month:

March 2015

February 2015

January 2015

December 2014

November 2014

October 2014

September 2014

August 2014

July 2014

June 2014
Last modified on Monday, 13 April 2015 15:16