Wednesday, 22 January 2014 09:45

Desktop Web Conferencing

Desktop Web Conferencing

WebEx imageCisco's WebEx conferencing product allows you to collaborate with colleagues across your organization, or halfway across the planet. You can meet online and share files, information, and expertise. WebEx solutions are meant to increase productivity while keeping you connected.UAB has negotiated a master agreement with WebEx that allows UAB faculty and staff to subscribe to certain enterprise subscriptions.  See the information below for details. 
Ready to order? 

UAB Telecom announces changes to submission of work orders.

To better serve our customers and to have the ability to effectively track Telecom work orders, we will no longer be accepting work orders through the email address .

Effective, October 18th, 2013,  all Telecom work orders must be submitted through our Telecom work order form located at

The new voice mail platform was successfully implemented on November 15th, 2012. Archived messages were only available until December 15th, 2012.  

Published in FAQ - Infrastructure
Tuesday, 15 January 2013 11:02

MATLAB License Renewal/Update Information

Current users of MATLAB are required to UPDATE the current license on their desktop before Feb 1, 2013. To update MATLAB, open MATLAB and do following:


  • click on Help and then Licensing and then UPDATE.  
  • MATLAB will take a couple minutes to connect to the MATLAB License center and download an update license file to the users desktop.


For more information on MATLAB see

Friday, 26 October 2012 10:20

Oracle Software

UAB's Oracle agreement includes both site-licensed product available to the UAB community (for installation on UAB owned systems) and limited-use products based on a specific number of installations, users, or use.  The current agreement renews each August and requires an annual payment and an annual true-up (purchase of additional licenses) to cover additional FTEs over the base FTEs covered the previous year. 
The following Oracle products are covered under a site license and are available to the entire UAB system at no additional cost and may be used in a production environment. They may be downloaded directly from Oracle by clicking on the product below. Server products are for use on Solaris, AIX, OS/390, UNIX, and Windows. Client products are for use on Windows and MAC.
Software may be downloaded directly from Oracle via their TechNet site .  You are only authorized to download products for production use from the Oracle site that is listed in the Products A"vailable section above.  Both current versions and archived versions of Oracle DB are available on the Oracle web site.  In general, all versions of the referenced database products are authorized under the UAB agreement including the most recent release.  Should the link not point to the most recent release of a product, please contact AskIT for assistance.

UAB Telecommunications is implementing our new voice mail platform on November 15th, 2012.

Your new voice mail box has been created on the new system and we need you to setup your new voice mail box prior to the cutover on November 15th.

Please go to our IT Telecommunications website for complete directions in setting up your new voice mail box.

You will be able to access archived voice mail messages on your old voice mail until December 15th, 2012.  To access archived messages dial (6-6001) and follow the prompts.

For any questions or concerns please contact our help desk at, or call our Telecom help desk at 4-7777 with any issues or questions.

*Please note that UAB Health System Cisco VoIP phones will not be affected by the cutover to the new voice mail system.

Tuesday, 23 October 2012 15:26

Map a Personal Share

How to map a personal share (U: Drive/Home Directory) on UABFILE

Click link above to open PDF instructions
Published in FAQ - Infrastructure
Thursday, 11 October 2012 14:38

How Do I Interpret My MAC Address?


Each ethernet device is assigned a unique hardware address by the manufacturer. Manufacturers are each assigned a range of addresses that they may use in their manufacturing, so that it is not possible for two vendors to assign the same address. These hardware addresses are called MAC Addresses.


You can search by MAC number to find out what vendor's hardware you are looking for. An interactive database is available from the IEEE for this purpose. You can also check Cavebear's list of Vendor Codes


Published in FAQ - Infrastructure
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