FAQ & Help Articles

• Accessing Archived Messages on the Old Voice Mail System
• ActiveSync/Exchange setup procedure for Android, iPhone, Windows Mobile, and other devices
• Apple/Mac Recommended Systems/Versions
• As a faculty/staff member I have MS Office installed on my UAB owned system. May I also install Office at home?
• Best Practices for Internal Electronic Communications
• Can I find out whether someone has registered in the Electronic Phonebook, has recorded their real, host-based email address, or has web space at the DPO?
• Can I loan software media to another person?
• Cleaning your mailbox space
• Configuring Mac OS X to access UAB Wifi
• Configuring Outlook 2011 for Macs
• Connecting Android OS 2.1 or Higher Devices to UAB WiFi
• Connecting iOS Devices to UAB WiFi
• Defrag - Video Tutorials
• Defrag - Windows
• Devices Incompatible with PGP
• Disabling Java
• Downloading and Installing Remote Desktop Connection Client for Mac OS X
• Email Best Practices
• Employment Verification
• Encrypt Your Laptop - Video Tutorials
• Encrypt Your Mac OS with Filevault
• Encryption - Windows Video Tutorial
• Encryption Option 1: Let Us Do It For You!
• Encryption Option 2: How to install yourself
• FileVault on 10.6 and Below
• FileVault on 10.7 (Lion)
• Guidance for Use of Cloud Services
• Help with Mail Relay Authentication
• How can I keep my password secure?
• How can I manage a Public Group (Global Distribution List) through Outlook Web App (OWA)?
• How can I tell if a message I sent was delivered to another UAB recipient?
• How can one tell if the email message is real or fake?
• How Do I Add a User as a Delegate in Outlook?
• How do I add an entity listing in the electronic phonebook directory?
• How do I burn an ISO file to CD or DVD? (OS X)
• How do I burn an ISO file to CD? (Windows)
• How do I change my BlazerID? Can I make a new one?
• How do I clear the browser cache in IE?
• How do I configure DNS Settings?
• How do I find my Email Headers in Outlook?
• How do I find my IP Address & Network Settings
• How do I find my MAC Address?
• How Do I Interpret My MAC Address?
• How do I make additions, changes, and deletions to the organizational (bluepages) listings in the electronic phonebook directory?
• How do I reach the UAB LDAP server?
• How do I request a Domain Name such as "MyDepartment.uab.edu?"
• How do I securely wipe a disk drive?
• How do I test a network port to see if it is active or not? How do I test a network port to see if it is working? How do I report a problem with my network port?
• How do I update/change entity information in the electronic phonebook directory?
• How long does it take for me to get a BlazerID?
• How to change my email forwarding address
• How to recover deleted items in OWA and Outlook
• How to setup Autodiscover for Outlook 2011 for Mac
• I am having strange network problems connecting off campus
• I do not want my phone number listed
• I don't remember my password
• I have forgotten my BlazerID/Phonebook password
• I want to change my BlazerID
• I want to put my e-mail address in the Phonebook
• I'm leaving the university - Can I have mail going to my Exchange account forwarded to an off-campus address?
• I've left the university - When will my Exchange account be deleted?
• Ideal mail server settings for manual email client configuration
• Install Antivirus - Mac OS - Video Tutorial
• Install Application Updates - Mac OS
• Internet Hoax-send email to everyone you know
• Is there a way to centrally register BlazerIDs for people in our department, instead of asking everyone to do their own?
• IT Security Newsletters
• Keeper password manager
• Linux Encrypted File System
• Mainframe Legacy Information
• Map a Personal Share
• Matlab Help
• MATLAB License Renewal/Update Information
• May I request a Domain Name such as "www.alabama_engineers.org"
• Microsoft BitLocker on Windows 8
• Microsoft Recommended Systems/Versions
• My Exchange Mailbox has been Deleted - Can I Get it Back
• My Exchange Mailbox has been deleted - Can I get it back?
• Office 2013 Install Guide
• Office 2013 Recommendations
• Office 365 - Accessing Email Using the Outlook Web App (Start Here)
• Office 365 - Issue with multiple login screens
• Office 365 - Setup - Finding Exchange ActiveSync Server Name
• Office 365 - Setup - How to Change Your Theme
• Office 365 - Setup for Android Devices
• Office 365 - Setup for Blackberry Devices
• Office 365 - Setup for iOS Devices
• Office 365 - Setup for Nokia Devices
• Office 365 - Setup for Windows Devices
• Oracle - Access and Roles in Oracle
• Oracle - Access Control Form Workflow
• Oracle - Access Sign-on Agreements
• Oracle - ACT
• Oracle - Administrative Systems Roles Summary Table
• Oracle - Basics Overview
• Oracle - Educational Leave of Absence
• Oracle - Family Medical Leave of Absence
• Oracle - Getting Help
• Oracle - Human Resources
• Oracle - Know the Basics
• Oracle - Logging On/Logging Off
• Oracle - Medical Leave of Absence
• Oracle - Military Leave With & Without Pay
• Oracle - Navigation
• Oracle - Nonrecurring Element/Recurring Element
• Oracle - Personal Leave of Absence
• Oracle - Systems Access Information
• Oracle - UAB AP End User
• Oracle - UAB FN Document Entry/Approval
• Oracle - UAB GA End User
• Oracle - UAB GL End User
• Oracle - UAB HR Officer
• Oracle - UAB Requisition Input
• Oracle - UAB Self Service Views
• Oracle - UAB Self-Service Applications
• Oracle Workflow
• P2P Protocols Blocked on UAB Campus Networks
• Passphrase vs. Password
• PGP Client License Troubleshooting
• PGP Guide for Campus Administrators
• PGP Whole Disk Encryption - Adding and Removing Users in PGP Desktop
• PGP Whole Disk Encryption - Drive Recovery
• PGP Whole Disk Encryption - Portable Drives
• PGP Whole Disk Encryption - Reporting Issues
• PGP Whole Disk Encryption - Reporting Issues
• PGP Whole Disk Encryption - Shredder
• PGP Whole Disk Encryption - Virtual Disks
• PGP Whole Disk Encryption - Zip Encrypted Archives
• PGP Whole Disk Encryption for Mac OS
• PGP Whole Disk Encryption: Windows Installation Instructions
• PhishMe
• PhishMe Reporter
• Public or Private Computer Selection on Login Page
• Purchasing a Site License
• Reading UAB-Email via the Web - Outlook Web Access (OWA)
• Sending Drop Box Messages to Multiple Recipients
• Setting up IMAP with Windows Mail, and Mozilla Thunderbird
• Setup Autodiscover for Outlook 2010
• Setup Autodiscovery for Outlook 2007
• Setup Exchange on Mac mail
• SPARK stats
• Spinrite - Video Tutorial
• Submitting spam to AskIT
• Supported Clients
• Telephone Feature Reference Guide
• The information shown for me is wrong
• Track Down Who Sent an Offensive Email
• Troubleshooting problems with your BlazerID, password credentials
• UAB Email Archive - Outlook 2010
• Update Information in the Phonebook or Directory
• Upgrading to Mac OS X 10.6.5 with PGP Installed
• Video Tutorials for Oracle HR Officers
• Voicemail - Why do I sometimes receive a prompt telling me my password is invalid?
• VPN Connection Dropping Issue With Windws XP SP2
• What Are Some Tips for Avoiding Computer Viruses?
• What are some ways to prevent license problems?
• What are the guidelines for creating a strong password?
• What does it mean to be on or not on the UAB domain?
• What Email Clients & Protocols Does UAB Support
• What is a BlazerID?
• What is a Department Network Contact, and what do they do?
• What is Outlook Web App Light
• What is spyware & how can I remove it?
• What is the process for UAB Secure Media Destruction?
• What to Expect for Orders from IT Procurement
• What Type of Files are Blocked by the UAB Email System
• Where can I order or access software to download?
• Where is UAB WiFi access available?
• Who has access to UAB WiFi?
• Who is responsible for ensuring compliance with licenses and for maintaining software records?
• Why Do I Need a BlazerID?
• Why does UAB have both a Campus and a Select agreement with Microsoft?
• Why is the UAB Electronic Phonebook set up so each person has to manage their own account? What about group administration?
• Your Computer After a System Exploit