UAB IT has launched an ambitious project to rethink how it serves customers across the UAB campus.

The reThink Project will introduce standardized services and management processes to help the department better serve customers.

UAB IT will also implement ServiceNow, an industry-leading tool, to give customers one door into IT, through a customized online self-service portal where they can request services, report problems and search a knowledge base for answers to common issues.

“The reThink Project will transform the customer service experience with UAB IT,” said Curt Carver, UAB chief information officer and vice president for information technology.

Campus IT personnel in departments and schools across UAB will be invited to participate in the reThink Project.

UAB IT has chosen ServiceNow for its self-service portal for customers, but before IT employees can configure and implement the new tool, they are redesigning the department’s processes for responding to customer requests and incidents.

The focus is on providing end-to-end services to customers — and a cleaner service catalog that is easier for users to understand.

UAB IT will spend much of this year examining its processes for incident management, service request management and problem management, implementing those processes in the new tool, and testing the tool with IT users and functional users.

The go live date for the new self-service portal is expected in January 2016.

For more information about the reThink Project, visit our project page.
Excellence, service, security and shared governance are among the hallmarks of a new set of strategic imperatives UAB IT is committed to meeting, Vice President for Information Technology and CIO Curt Carver said.

The strategic imperatives enhance Carver’s vision for UAB IT.

“My vision for UAB IT is a world-class IT organization that effectively balances cost efficiency, agility and innovation,” he said. “Our relationships with our customers, business partners and vendors are long-term relationships that allow us to move at the speed of trust. This vision does not depend on one person but instead on a dedicated team where everyone is an agent of innovation and aligned to support the University of Alabama at Birmingham.”

The department’s strategic imperatives include:
  • Create a secure computing environment for all UAB members through appropriate policy, training and technology.
  • Build an IT shared governance structure with particular focus on partnership with the Health System.
  • Create a world-class IT organization so that if our customers could choose any provider, they would choose UAB IT.
  • Generate business value though reduced costs, process innovation or revenue generation.
  • Innovate UAB through partnerships with institutional business owners, with a focus on academic and research operations.
  • Foster an institutional data-driven decision-making culture that allows UAB to make informed and optimal decisions.
  • Enhance the community of information technology excellence for the economic, social and cultural benefit of Birmingham and beyond. 
At the same time, UAB IT is striving to be more transparent in its interaction with UAB customers and IT professionals across campus. The SPARK initiative invites faculty, staff and students to share their technology ideas and vote on the ideas of others. The reThink Project will change how UAB IT interacts with its customers, and IT professionals in other departments and schools will be invited to participate in the project. And the UAB IT Financial Transparency and Accountability Project will give IT customers a better understanding of their IT costs.
Several UAB systems — including eLAS and the LMS — are offline. UAB IT is investigating the cause and hopes to have the systems back up as soon as possible.

Systems affected by the outage include: the Electronic Leave Accrual System (eLAS), the web application in which monthly employees track time off; the faculty and staff Learning System (LMS); the state transparency system; and external access sponsorship.

UAB IT will update the Administrative Systems page when the systems become available.
June 15, 2015

SPARK stats

SPARK is UAB IT's site for crowdsourcing innovation. Each week we update the previous week's statistics to show the top innovator, trending ideas and most popular ideas.

June 8-12, 2015

June 13-19, 2015

June 20-26, 2015
The University continually develops, maintains and improves its information technology (IT) infrastructure and applications to support the creation, storage, modification and sharing of data. These IT systems are essential to the efficient and effective operation of the University. The University, therefore, has a responsibility to institute appropriate safeguards to keep its IT systems and information assets secure. In addition, the University must comply with various regulatory requirements that are also designed to keep certain types of data secure and confidential.

The security of IT systems and information assets is dependent on the individuals managing as well as the individuals utilizing such resources. The University is committed to supporting the principles of academic freedom and the free exchange of ideas and the University's information security policies and programs are intended to support those principles while still maintaining an appropriate level of security.

The goals of this security program are to:

  • Protect the University's IT systems and information assets from unauthorized access, alteration, disclosure or destruction.
  • Ensure the reliability and availability of the University's IT systems and information assets.
  • Ensure the privacy of faculty, staff and student information and that of other University customers or associates.
  • Identify and prevent identity theft.
  • Protect the reputation of the University and ensure compliance with federal and state laws and regulations.
  • Establish resources and guidelines that allow all individuals within the University community to practice good data stewardship.

The components of this security program include:

  • Policies – reviewed and approved through the Information Security Advisory Committee  and the University-Wide Policy Development Process
  • Standards, guidelines, and procedures which support and carry out the related Policies – reviewed and approved by the Information Security Advisory Committee
  • Awareness & Communication – ensuring the policies and related standards, guidelines, and procedures are adequately shared and communicated to the University community.

Project core team

  • Heather White, project sponsor
  • Johanna Martin, functional manager
  • Robert Robinson, project manager
  • Cheryl Pledger, technical analyst
  • Sherry Lockett, TBM analyst
  • Wendy Murry, Apptio lead
  • Paul Sheldon, Apptio analyst
  • Josh Roberto, Apptio analyst

Project steering committee

  • Dawn Bulgarella, UAB Medicine 
  • Amy Evans, College of Arts & Sciences
  • Kim Fort, Provost finance
  • LaKisha Mack, School of Medicine
  • Stephanie Mullins, Financial Affairs
  • Curt Carver, UAB IT
  • Phillip Borden, UAB IT
  • Bob Cloud, UAB IT
  • Scott Sorenson, UAB IT
  • Heather White, UAB IT
  • David Yother, UAB IT

ChemOffice Professional is a scientifically intelligent, integrated suite of personal productivity tools that enables scientists and researchers to capture, store, retrieve and share data and information on compounds, reactions, materials and their properties. ChemOffice Professional helps chemists and biologists to efficiently keep track of their work, visualize and gain a deeper understanding of their results and correlate biological activity with chemical structures. ChemOffice Professional is available to UAB students, faculty and staff through a site license arranged by the College of Arts & Sciences. 


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UAB IT publishes a monthly newsletter to update campus users and IT professionals about the reThink Project, an organization-wide project in which UAB IT is rethinking how we serve our customers and how we approach our work.

May 2015 reThink Update

April 2015 reThink Update

March 2015 reThink Update

January 2015 reThink Update

December 2014 reThink Update 
Information technology employees across campus are invited to attend the spring 2015 IT Town Hall meeting on Wednesday, April 8.

Kirk WeislerIT humorist and storyteller Kirk Weisler will be the keynote speaker, sharing his thoughts on how to become a "more better workplace." Weisler has more than 18 years of experience as a coach, public speaker, team builder and storyteller. He has been a part of several start-up companies, including one which created more than 1,000 jobs for IT professionals. 

Interim CIO Jeff Neyland and other members of the UAB IT leadership team will also offer updates on several key IT initiatives.

To register for this event, click here
The Microsoft Outlook mobile app will be blocked from accessing UAB mailboxes as of noon Thursday, Feb. 26, 2015, because of security concerns. Individual users of the app will be notified.
UAB IT’s Enterprise Information Security team has determined that the Microsoft Outlook mobile app violates UAB’s Password/Passphrase Standard because it caches BlazerID passwords in a cloud service — posing a serious security risk.
UAB IT will be blocking the Microsoft Outlook mobile app from accessing UAB mailboxes, so you won’t be able to receive email through the app. The Outlook mobile app is essentially a rebranded app from a company called Acompli, which Microsoft purchased recently. Many universities and other entities are also taking the step to block the Outlook mobile app.
Native mail applications on iOS and Android are still safe for use.
  • Discontinue using the Outlook Mobile App and uninstall it from your device.
  • Change your BlazerID Password
  • Configure the standard mobile app for use with Exchange (employees) or Office 365 (students). 
{slide=What does "caching in the cloud" mean?}The Outlook mobile app captures each user’s BlazerID and password and stores them in a cloud service. UAB has no contract with — nor a security assessment from —the service, so UAB IT has no way of guaranteeing the safety of those BlazerIDs and passwords.
An official copy of this standard can be found in the UAB Policies and Procedures Library and on the UAB IT Information Security website in the IT Related Policies and Guidelines pageUAB’s password/passphrase standard states that applications should not cache BlazerID passwords/passphrases without an approved exception.
If you need help setting up a new mail app on your phone or mobile device, please contact or phone 205-996-5555.