A simple technology change provided by UAB IT’s telecommunications unit helped the office better serve potential donors — and helped UAB’s Annual Fund collect more philanthropic gifts to support schools, departments and libraries across campus.
Initially, the Office of Annual Giving asked UAB IT to change its unlisted number projected on caller ID to a live number that would direct back to the office, said Randy Kinder, senior director of Annual Giving for UAB. In just one day, UAB IT fulfilled the request.
“Be careful what you ask for,” Kinder said.
The result of the change was positive — but had the Annual Giving staff, who typically fielded two to three calls a week, trying to keep up with a much greater volume of returned calls from potential donors.
“The result was approximately 50 calls per day to Annual Giving regarding a missed call from our department,” Kinder said. “Most folks just wanted to know who we are and why we were calling, but several also made philanthropic gifts to the university during the return calls.”
In fact, the volume of calls prompted another request to UAB IT.
“We needed these calls to be directed to a different number, with a custom voicemail, and for the voicemails to be sent to an email account,” Kinder said. “This way, we could manage returned calls without drastically impacting our resources.”
That request was also fulfilled quickly, allowing Annual Giving and student phonathon staff to focus on seeking gifts for the Annual Fund, which provides funding for scholarships, programs, out-of-classroom learning, curriculum enhancements and more.
“This has been a monumental addition to our operations, which has allowed us to provide superior donor relations and transparency,” Kinder said.
To learn more about the Office of Annual Giving and the UAB Annual Fund, click here.
Each month, the chief information security officers for UA, UAB, UAB Medicine and UAHuntsville publish a monthly electronic newsletter to help users avoid IT errors.
Summer 2015 | Issue No. 8
March 2015 | Issue No. 6
February 2015 | Issue No. 5
January 2015 | Issue No. 4
December 2014 | Issue No. 3
November 2014 | Issue No. 2
October 2014 | Issue No. 1
Begun in 2014, the project has built a new fiber hub building inside the 16th Street parking desk and includes alternate network paths that will help provide greater network protection for the east side of campus.
"The end result is that we will be able to reduce risk and outage time" if there is a network problem, said Skip Peckham, director of telecommunications services for UAB IT. "We'll be able to provide redundancy for critical research and administration needs."
The first phase of the project involved building the structure to house cables in the 16th Street parking deck, with the next phases including installation of fiber cables beneath the streets surrounding the deck and other buildings on the east side of campus. In all, the project will have 19 phases, with nearly half of those phases completed or nearing completion.
UAB IT expects to wrap up the project by the end of 2015.
The SPARK initiative, which in two months has crowdsourced more than 70 technology ideas for UAB and attracted more than 1,700 votes, will help UAB IT respond to technology needs on campus.
In addition, UAB IT is seeking greater involvement from campus IT professionals in departments, schools and libraries across UAB. Campus IT employees have been invited to express interest in a set of task teams that will help advise UAB IT on the reThink Project, the campus network and active directory.
“Input and involvement from all areas of campus will help us to be more responsive to our customers and partners,” said Dr. Curt Carver, UAB chief information officer and vice president for information technology. “We want to build up the shared governance structure so that people feel empowered to participate.”
Ultimately, the goal is to build a world-class IT organization that drives innovation for UAB, Carver said.
UAB IT offers an inclusive digital signage solution to campus departments and schools.
Digital signage offers dynamic, vibrant messaging with easily adaptable, branded content. With proper hardware, signs can even be interactive.
- Multiple layouts to choose from
- Automatic emergency notification integration (coming soon)
- Branded content with department name
- Media flexibility: Videos, slideshows, live TV (with proper hardware), flash content, HTML 5, RSS feeds, weather, news and Web pages
- Touch functionality (with proper hardware)
- Easily managed and maintained media via a simple web interface
- Role assignment for multiple layers of approval
- A one-time fee includes the TV, PC, mounting, installation, initial configuration, network and power installation. Cost will vary depending on the type and amount of equipment.
- A small monthly fee per sign will be assessed to cover the cost of server maintenance, player licencing and local PC support.
- We will assist with setting up new features as they are requested. Any custom requests may be charged an hourly rate.
- Submit a request to AskIT.
- Determine the location for your signs (high-traffic areas, indoors and outdoors).
- Choose the personnel in your department who will manage content.
- UAB IT will handle the rest with your approval of the cost: purchasing equipment, network, scheduling installation, training your staff on how to manage content.
Having all of the asset information in and managed by a single system is critical to maintaining a secure computing environment.
Windows 10 is coming July 29, and UAB IT is hosting a preview of the upgrade with Microsoft representatives.
Those representatives will be on site at noon Thursday, July 23, at Cudworth Hall (CEC 140) for a Windows 10 overview.
Windows 10 has familiar features, including an expanded Start Menu, and your pinned apps and favorites will be integrated in the upgrade. Windows 10 also includes Microsoft Edge, a new browser designed to give users a better web experience.
Crews were delayed and will finish paving Friday night.
From 7 p.m. to 1 a.m., the following roads will be closed:
- Ninth Avenue South between 17th Street South and 19th Street South
- 18th Street South between University Boulevard and Ninth Avenue South
Access to the following buildings may be partially or fully affected:
Rust, Research Support Building, Southeastern Biosafety Lab (SEB Lab), 1715 Building, Ninth Avenue Office Building, School of Nursing, School of Public Health, Learning Resource Center, and 19th Street Parking Deck.
The City of Birmingham will be milling and paving those streets following an upgrade to the underground fiber hub.
Having all of the asset information on campus managed by a single system is critical to maintaining a secure computing environment. For those areas without any tools UAB IT will work with you to implement SCCM on all systems; for those areas that already have SCCM implemented, we will work with you to integrate your instance with the enterprise; and for those who have implemented a different solution, we will work with you to import information to the Campus SCCM database on a regular basis.
A kickoff meeting for the initiative will be held at 2 p.m. Thursday, July 9, at the Finley Conference Center.
IT managers should contact UAB IT about who will represent their areas at the kickoff meeting.