When UAB IT needed a quick turnaround for opening TechConnect, its new tech storefront, at the Hill Student Center, UAB interior designer Janice Metallo was an integral part of its successful launch. 

“The store wouldn’t have opened without Janice,” said David Yother, assistant vice president for IT technology services. “She saw the vision for what we wanted in the store. She worked with us and with the vendor to get products designed within four weeks and then in the store within one week.”

Yother’s appreciation for Metallo’s work came at the first UAB IT Praise & Progress session, a new monthly event at which the department’s employees choose someone to praise — either within the department or in the larger campus community — and choose something about themselves for which they are proud.

Twelve employees spoke at the first Praise & Progress, and a third of those praised individuals outside UAB IT.

The exercise gives UAB IT employees a chance to speak about campus partnerships and accomplishments — and gives all UAB IT employees a chance to hear about how IT’s work affects the University’s mission.

Those outside UAB IT who are mentioned at Praise & Progress can expect to receive an email from Vice President and Chief Information Officer Dr. Curt Carver about the praise from their fellow University employees.

UAB IT’s monthly Praise & Progress sessions will give all of the department’s employees a chance to speak within two years, when the cycle starts again.
Forgotten your BlazerID password and need to reset it? The easiest way is to have already signed up for automated password reset through BlazerID Central's Identity tool.

Those who are signed up will get a code via text message to reset their BlazerID password, bypassing the need to talk to AskIT. Beginning May 2, enrollment in the automated password reset tool — Identity — will be mandatory when you change your BlazerID password. For those who are not enrolled, during the next time you reset your password, you will be prompted to enroll during that reset process. 

Enrolling in Identity also allows you to receive Oracle RedFlag alerts — text messages that alert employees when their personal or financial information is changed in Oracle, adding another security measure to the system that houses employees' personal and financial information.
UAB’s 3-year subscription to Adobe’s Creative Cloud product will enter the final year of the agreement beginning in June 2016 and run through May 2017. For that final year UAB IT will be able to offer subscriptions for $150 instead of the current $300. In addition, the $150 pricing for a subscription through May 2017 is retroactive to any customers that subscribed to Creative Cloud since April 1, 2016.

Take advantage of this opportunity quickly to get full value of the price reduction and length of the subscription as the $150 will not be prorated during the year and will be valid only through May 2017. Pricing for any new agreement with Adobe as of June 1, 2017, and subsequent subscription prices to UAB customers, will be based on negotiations with Adobe next year.

Adobe Creative Cloud subscriptions include:

·      Photoshop CC, for image editing and composition

·      Illustrator CC, for vector graphics and illustration

·      InDesign CC, for page design, layout and publishing

·      Dreamweaver CC, for web sites, app design and coding

·      Adobe Premiere Pro CC, for video production and editing

·      After Effects CC, for cinematic visual effects and motion graphics

·      Acrobat XI Pro, for creating, editing and signing PDF documents and forms

·      Adobe Muse CC for web site design without coding.

To learn more about Adobe Creative Cloud and place an order, click here.

Over the past three weeks, UAB IT customers have taken an active part in shaping the IT Strategic Plan — voicing their opinions in 14 town hall meetings and eight committees, even jotting ideas on Post-It notes. low techideas

As the next phase of strategic planning begins, students, faculty and staff are encouraged to continue sharing their ideas on the SPARK platform, where there is a campaign for each of the seven strategic imperatives.

Getting campus feedback through the strategic planning period has been essential to shaping a plan that will empower UAB students, faculty, staff and researchers through technology. 

By the end of May, an executive committee will approve the draft of the plan before it is shared with the campus for a 30-day review period.

Hundreds of people participated in IT town halls in April, providing feedback that will be incorporated into the draft plan as committees continue to shape IT strategy and priorities for the next three years. Committees are made up of faculty, staff and students from across campus disciplines and departments.

"This is not our strategic plan; this is your strategic plan," Vice President and CIO Dr. Curt Carver said. 

During the 30-day review period, UAB IT will host two town halls to showcase the strategic plan, which will be published in June.

But while the plan will guide IT strategy and priorities for the future, Carver noted that the IT Strategic Plan will be a living, breathing document that will evolve as campus needs change.

Details about the plan, committees, strategic imperatives and town halls can be found at uab.edu/empoweruab.
Friday, 08 April 2016 12:02

IT Strategic Plan committees

  • Allen Bolton, Vice President, Financial Affairs and Administration
  • Nathan Boyd, Graduate School Student Government Association
  • Curt Carver, Vice President, Information Technology/Chief Information Officer
  • Alecia Gross, Chairwoman, Faculty Senate
  • John Jones, Vice President, Student Affairs
  • Linda Lucas, Provost
  • Richard Marchase, Vice President, Research and Economic Development
  • Robert Palazzo, Dean, College of Arts & Sciences
  • David Randall, Senior Vice President, Strategy and Business Development, UAB Health System
  • Garrett Stephens, President, Undergraduate Student Government Association
  • Selwyn Vickers, Dean, School of Medicine

  • Teresa Bragg, University Compliance Officer, committee chairwoman
  • Edwin Dixon, Director, IT Services, Facilities
  • Shawn Ellis, Associate Vice President, Information Technology/Chief Technology Officer
  • Scott Fendley, UAB IT Information Security
  • Rob Ferrill, Chief Information Security Officer, UAB Health System
  • Julio Rivera, Professor, Collat School of Business
  • Sheila Searson, Privacy Officer, UAB Health System
  • Franklin Tessler, Chairman of Radiology, School of Medicine
  • Jeff Walker, Chairman, Department of Justice Sciences, College of Arts & Sciences
  • Gary Werner, Director, Center for Information Assurance and Joint Forensics Research

  • Shannon Blanton, Dean, Honors College
  • Anne Buckley, Chief Communications Officer
  • Bob Cloud, Asssistant Vice President, IT Infrastructure
  • Alecia Gross, Chairwoman, Faculty Senate
  • Joan Hicks, Chief Information Officer, UAB Health System
  • Robert Howard, Associate Vice President, Information Technology/Deputy Chief Information Officer
  • Alesia Jones, Chief Human Resources Officer
  • Elliot Lefkowitz, Bioinformatics, School of Medicine, committee chairman
  • John Taylor, Director of Information Technology, School of Medicine

  • Paulette Dilworth, Vice President, Equity, Diversity and Inclusion
  • Shawn Ellis, Associate Vice President, Information Technology/Chief Technology Officer
  • Tommy Foley, Director of Information Technology, School of Engineering
  • Nazmul Islam, Information Systems, School of Medicine
  • Joey Jones, Information Systems, School of Optometry
  • T.D. Todd, Information Systems, College of Arts & Sciences, committee chairman
  • David Yother, Assistant Vice President, IT Technology Services

  • Bradley Barnes, Associate Provost, Enrollment Management
  • Tom Brannan, Interim Vice President, Development and Alumni
  • Amy Evans, Executive Director, Administrative Operations, College of Arts & Sciences
  • Patrick Fisher, Director, Information Technology Services, UAB Health System
  • Robert Howard, Associate Vice President, Information Technology/Deputy Chief Information Officer
  • Lauretta Gerrity, Senior Associate Vice President, Research Administration
  • Eric Jack, Dean, Collat School of Business
  • Ken Pruitt, Associate Director, Applications, UAB IT
  • Michelle Robinson, Professor, School of Dentistry, committee chairwoman
  • Melanie Talbot, Assistant Dean for Administrative Affairs, School of Health Professions
  • John Taylor, School of Medicine

  • Iwan Alexander, Dean, School of Engineering, committee chairman
  • Suzanne Austin, Senior Vice Provost
  • Puri Bangalore, Interim Director, Research Computing
  • Frank Cuervo, Senior Associate Athletic Director
  • Shawn Ellis, Associate Vice President, Information Technology/Chief Technology Officer
  • Doreen Harper, Dean, School of Nursing
  • John Jones, Vice President, Student Affairs
  • Robert Kimberly, Director, UAB Center for Clinical and Translational Science, School of Medicine
  • Richard Marchase, Vice President, Research and Economic Development
  • Tandy Dolin Petrov, Graduate School Student Government Association
  • Hermant K. Tiwari, School of Public Health
  • Debbie Voltz, Dean, School of Education
  • Yuliang Zheng, Chairman, Department of Computer and Information Sciences, College of Arts & Sciences

  • Jim Cimino, Director, Informatics Institute, School of Medicine
  • Jon Corliss, Director of Business Intelligence, committee chairman
  • Amy Evans, Executive Director, Administrative Operations, College of Arts & Sciences
  • Andy Hollis, Director, Business Systems Analysis, Financial Affairs
  • Robert Howard, Associate Vice President, Information Technology/Deputy Chief Information Officer
  • Michelle Hussey, Assistant Vice President, Advancement Services
  • Harold Jones, Dean, School of Health Professions
  • Jolene King, Assistant Vice President, Facilities Administration
  • Tracy Lyons, Executive Director, Retention Initiatives
  • Scott Plutchak, Director, Digital Data Curation Strategies
  • Scott Sorenson, Assistant Vice President, IT Process & Quality Management
  • Garrett Stephens, President, Undergraduate Student Government Association
  • Rahul Thadani, Director, HR Information Systems

  • Tom Brannan, Interim Vice President, Development and Alumni
  • Curt Carver, Vice President, Information Technology/Chief Information Officer
  • Sri Karra, Chief Information Officer, City of Birmingham, committee chairman
  • Blair King, Economic and Community Development, Alabama Power
  • Greg Knighton, Economic Development Partnership of Alabama
  • Devon Laney, President and CEO, Innovation Depot
  • Richard Marchase, Vice President, Research and Economic Development
  • Scott McGlaun, Chief Information Officer, Blue Cross Blue Shield of Alabama
  • Max Michael, Dean, School of Public Health
  • Jennifer Skjellum, President, TechBirmingham
  • Loren Traylor, Vice President, Investor Relations, Birmingham Business Alliance
  • Molly Wasko, Chairwoman, Management Information Systems and Quantitative Methods, Collat School of Business
  • Heather White, Director of Administrative and Fiscal Affairs, UAB IT

Friday, 01 April 2016 12:14

IT Update for April 2016

April 2016
A monthly report to UAB leadership and the IT community about technology projects
designed to enhance the work and lives of UAB staff, faculty and students.

Empowering UAB

Eight committees, 14 town halls: Opportunity to co-author IT plan

Faculty, staff and students are invited to join UAB IT on a journey to build an IT strategic plan for campus. Opportunities for involvement will include interactive town halls, a SPARK campaign and review poster sessions.
Learn more about the strategic plan process.

Oracle security challenge adds new layer of safety for users
On April 9, Oracle users will have the opportunity to add a new layer of security to the system that houses employees’ financial and personal information at UAB. UAB will deploy a security challenge, a series of questions for which Oracle users will provide unique answers. Learn more about the new security feature.

Sign up for automated BlazerID password reset
Forgotten your BlazerID password and need to reset it? The easiest way is to have already signed up for automated password reset through BlazerID Central. Those who are signed up will get a code via text message to reset their BlazerID password, bypassing the need to talk to AskIT. If you are not already signed up for the automated reset, go to BlazerID Central and click on e-Notify on the left to enroll. For those not enrolled during the next time you reset your password, you will be prompted to enroll during that reset process. 
WiFi, digital signage coming to UAB's Blazer Express buses
Need to log on to WiFi while you're commuting across campus? UAB IT is working with Parking & Transportation Services to outfit all of the Blazer Express buses with digital signage and WiFi. The digital signs will convey emergency information as well as general content from around campus. In addition, all buses will have a WiFi hotspot for improved connectivity to the internet. The signs and WiFi connectivity are in testing currently and will be piloted on two buses over the next four to six weeks. Plans are to roll out to all buses in the coming months.

New WiFi hotspots will focus on popular study areas
Upcoming campus WiFi improvements will be made in several areas that are popular final exam study halls, including Sterne Library, the Hill Student Center, Volker Hall and Lister Hill Library. UAB IT will be working with the Facilities Department to install the WiFi access points, primarily on Help Phones and outside building areas where students congregate. In addition, UAB IT is assessing other potential WiFi improvements as suggested by the Undergraduate Student Government Association, including the Campus Green, parking decks, OneStop, the Business and Engineering Complex, the Commons, Ryals, Heritage Hall lobby and fifth floor, athletic facilities (such as Bartow Arena), World of Wings, Subway and the Rec Center. 

Researchers, staff learn best ways to use Box in on-site visit 
Researchers and administrative officials had an opportunity last month to meet with representatives from Box to discuss how best to use the cloud storage service for their areas. Staff members from Student Affairs and Athletics and from the schools of Dentistry and Nursing, along with researchers from the School of Medicine and School of Public Health, met with Box experts and UAB IT team members to discuss their collaboration needs. In the process, they discussed the best plans for a folder structure within UAB Box to organize their files. Following those meetings, UAB IT will assist researchers and staff members with organizing their shared files and migrating them into UAB Box.

Cost-effective UAB corporate cell phone packages coming
UAB IT is rolling out bundled, cost-saving cell phone packages for UAB corporate cell phones, along with a more customer-friendly online form for ordering and managing UAB corporate phones. Packages will include unlimited text, video and photos and will be offered at a flat rate. The ordering workflow will also allow departments to approve requests online, making for a more streamlined process. The changes are expected to roll out in April. As part of a larger effort to lower costs, other ideas including cell phone stipends are being explored.

TechConnect plans vendor visits for demonstrations, Q&A
TechConnect, UAB IT's technology storefront at the Hill Student Center, will be offering product demonstrations and a chance to ask questions of vendor representatives through vendor visits planned in coming months. Last month, a Dell representative visited the storefront at Hill Student Center to meet students and staff. On May 19, an Apple representative will visit from 10 a.m. to 2 p.m. for product demonstrations and Q and A. At any time, students, faculty and staff can purchase computers, tablets, software, accessories and other tech needs at educational pricing through the TechConnect web site.

OneTap system provides smoother event registration
An easier system for event registration at UAB will go live this month. UAB IT has been working with the OneCard office on the OneTap system, which allows event attendees to swipe or tap their OneCard when entering events on campus. Anyone interested in the new system can contact the OneCard office.
Board of Trustees to hear about research computing plans
Proposed improvements to the research computing infrastructure will be the subject of remarks Vice President and CIO Curtis A. Carver Jr. will make to the University of Alabama System Board of Trustees on April 7. UAB IT is seeking approval for funding to increase UAB's research storage tenfold, from 0.7 to 6.7 petabytes. Learn more about research computing.

Intermacs suite goes worldwide with new database
UAB IT has been working with researchers in the School of Medicine to expand the suite of databases in the Intermacs system, the Interagency Registry for Mechanically Assisted Circulatory Support. The new database, World Society for Pediatric & Congenital Heart Surgery, will be built to house cardiovascular surgery information, and is the first in the Intermacs system that will be an exclusively worldwide database, with no U.S. sites included.
SGA's Top 10 list includes improving connectivity, access
The Undergraduate SGA presented UAB IT with its Top 10 list of student technology needs during a forum last month with Vice President and CIO Dr. Curtis A. Carver Jr. and Deputy CIO Robert Howard. Among the suggestions are increasing accessibility; improving connectivity, which includes enhancing cell service in the Hill Student Center, expanding WiFi coverage in the libraries during mid-terms and finals, and strengthening WiFi connections in a number of areas around campus; and new technology suggestions, including a resource "checkout" and a laundry app that allows students to see which washers and dryers are available in residence halls. "We appreciate UAB IT’s willingness to listen to the student voice, and we look forward to working with IT to help foster technology improvements across campus," SGA President Garrett Stephens said. UAB IT is evaluating the list and hopes to respond with plans later this month.

Waitlist change will improve ability to schedule classes
UAB IT is working with the Office of the Provost to improve the waitlist function in BlazerNet, which will allow UAB to more quickly identify academic course needs. The new functionality is scheduled to go live in October, for spring 2017 registration. "This will allow us to stay ahead of the course demands," said Dr. Bradley Barnes, vice provost for enrollment management.

Change of major process streamlined in BlazerNet
The process of changing a student's major in BlazerNet has been streamlined, making it a cleaner user experience for students and academic advisors and making it easier for UAB IT to make changes in the system. The new functionality went live last month.
'Screen on the Green' will bring outdoor movie
A "Screen on the Green" outdoor movie event is being planned for early summer on the campus green. The event will be sponsored by UAB Information Technology and TechBridge, an organization that provides technology and business expertise to non-profit organizations.

Digital Dinner raises funds for area nonprofits
Eight UAB IT leaders attended a TechBridge Digital Dinner last month that raised more than $110,000 in sponsorships for Alabama non-profit organizations. In addition, the event ended with a crowdfunding "text-to-pledge" campaign that raised $15,650 in pledges for the YWCA of Central Alabama, which will use the funding for technology to better manage operations. TechBridge assists nonprofits with technology and business expertise. The UAB contingent attending the March 3 event was double the number of people who attended last year. The digital dinner was attended by more than 200 IT executives from across Birmingham.
Workshops focus on protecting consumers, data
Business and education leaders met at UAB March 23 to discuss public-private partnerships to improve cyber security and increase economic development by making Alabama a more attractive place to do business. The group looked at ways to increase opportunities to attract high-paying jobs and give K-12 students hands-on exposure to cyber security.

Cyber payment workshop hosts local retailers 
On March 22, in cooperation with the Alabama Retail Association, the National Cybersecurity Center of Excellence, the National Institute of Standards and Technology and MITRE, UAB hosted a workshop for consumer-facing businesses on protecting consumer data. The UAB organizing committee for the event included Vice President and CIO Curtis Carver; Vice President for Research and Economic Development Richard Marchase; College of Arts & Sciences Dean Robert Palazzo; Collat School of Business Professor Robert Robicheaux; and Chairman of the Department of Computer & Information Sciences Yuliang Zheng.

Join beta trial for Keeper password management tool
A beta trial for a new password manager tool is under way. Keeper is being deployed to campus faculty and staff because it is a best-in-class enterprise password vault system. Anyone interested in joining the beta trial can contact AskIT.
Campus IT improves IT Service Portal
Campus IT professionals and other members of the UAB community are stepping up to make sure their voices are heard as improvements are made to the IT Service Portal. In an effort to continually improve, UAB IT is seeking feedback on the IT Service Portal, which launched earlier this year with minimal functionality to accelerate deployment to campus. Through feedback in forums and on SPARK, campus IT is rapidly fleshing out improvements to the portal to facilitate their needs. Click here for information on the focus groups surrounding the service portal. Users can also learn more about upcoming changes. Click here for details on the scheduled changes and updates already made.

UAB IT seeks community input on processes, services
UAB IT is seeking community input on its processes and services, with a new community coordinator reaching out to customers in a variety of ways. Shira Fogel, who has 10 years of experience at UAB, has joined the IT department in the new role. "We want not only to be transparent about our processes but for the UAB community to help co-design our processes," Vice President and CIO Dr. Curtis A. Carver Jr. said. The new position is part of a series of efforts to involve the UAB community, including the SPARK initiative that launched in June 2015 and town halls for campus IT professionals. Fogel has organized feedback forums and the first focus group for the IT Service Portal, with more interactive sessions planned in the future.

Employee Directory button directs to secure phonebook
UAB IT has streamlined the process of getting to the Employee Directory through the Administrative Systems page. The Employee Directory button has been updated to link directly to the secure UAB Electronic Phonebook site, via CAS, the Central Authentication Service.
ALUMNI EMAIL: UAB IT continues to work on a solution that would provide alumni with UAB email accounts.

FUTURE PROJECTS: Heeding calls for technology improvements on campus, UAB IT is exploring a number of new initiatives and projects. Among the proposals is the use of drones to deliver desktops to customers. Plans also call for exploring new mechanisms for transparency. Particularly in the new genomics building IT employees would occupy, transparency would be achieved by constructing the new building entirely of glass. "You might have problems with the restrooms, however," said Vice President and CIO Curtis Carver.
After Carver visited the animal research center recently, he also asked that UAB IT include pet-a-goats and terafloppyfish to its research computing initiatives. Proposals also include having UAB IT breed turtles to move faster to help make campus internet connections faster. "Reaching top speeds will be easier with this new technology," Carver promised. "I appreciate UAB IT's willingness to think outside the box. Lagging internet speeds will not help us develop a world-class IT organization."
Feedback from IT customers has been essential in developing many of these new projects. "Of course, some of these initiatives will be difficult to implement," Carver said. "Only those with 1 million votes on SPARK are likely to be funded." Lastly, UAB IT hopes to deploy robots to help students take photos on campus. "Selfies are an integral part of the college experience," Carver said.
DIGITAL SIGNAGE: UAB IT offers a digital signage solution that integrates campus-wide emergency messages. The dynamic, vibrant messaging features easily adaptable, branded content. Click here for information.
AskIT's walkup service desk in Sterne Library will have special hours during UAB's spring break week, March 21-25, to coincide with the Sterne Library hours of operation.

AskIT's walkup help desk will be closed Sunday, March 20, and Saturday, March 26. The help desk will be open at Sterne Library from 7:30 a.m. to 5 p.m. Monday through Friday, March 21-25.

The walkup help desk will be open regular hours beginning Sunday, March 27, at 1 p.m.

UAB students, faculty and staff can still call AskIT at 205-996-5555 during regular phone hours during spring break or submit a problem ticket or make a request at askit.uab.edu.
Friday, 18 March 2016 11:04

IT Service Portal Focus Groups

UAB IT has scheduled a series of focus groups to address continuing improvements to the IT Service Portal

Student and Staff Service Portal Focus Groups, April 13 & 15
Software Download Focus Group, March 16
Campus IT Service Portal Focus Groups, Feb. 29-March 4
Thursday, 17 March 2016 13:28

UAB Two-Factor Authentication

With the support and endorsement of the President's Risk Cabinet, UAB is engaged in a Two-Factor Authentication Project for university administrative systems, including Oracle. 

Among these initiatives are a Security Challenge which gives Oracle users an additional layer of protection when they log in to the system; RedFlag alerts which give users immediate text message notification if changes are made to their personal or bank information in Oracle; and a new login page which provides uniformity across UAB systems.

Security Challenge

UAB IT recently deployed a security challenge at Oracle login. Employees will be able to opt in to the security challenge, which will allow them to provide unique answers to a set of questions. Users who opt in to the security challenge will have to answer one of those questions when they log in to Oracle. The Security Challenge will be mandatory later this year.

Security Challenge FAQs

Why is the Security Challenge required?
The purpose of the Security Challenge is to add a new layer of security to UAB systems such as Oracle HR and Finance, which houses employees' personal and financial information.

What is the web site to review my answers outside of the Oracle login?
UAB Security Challenge

How do I update or review my answers after completing the form?
Updating or reviewing your answers can be accomplished by visiting UAB Security Challenge. After entering the site, choose the "Update My Questions" link.

RedFlag Alerts

Oracle RedFlag Alerts use technology similar to that of the B-Alert system, which allows UAB employees to receive text messages if changes or updates are made to their personal information, direct deposit account(s) or tax withholding forms via Oracle self-service. To sign up for RedFlag alerts, click the button above. If prompted, enter your BlazerID and password and then sign up to receive alerts in the Identity category.

Friday, 11 March 2016 09:03

Strategic plan town halls

As UAB IT moves forward with its strategic plan, we want to incorporate the feedback from faculty, staff and students. A series of town halls are planned beginning in April.

After the preview town halls, our committees will review the feedback and submit their proposals. Two review poster sessions will begin in May, followed by a 30-day open comment period.

Imperative 1: Create a secure computing environment for all UAB members through appropriate policy, training and technology.

Provide feedback on SPARK.

Imperative 2: Build an IT shared governance structure with particular focus on partnership with the Health System.
Provide feedback on SPARK.

Imperative 3: Create a world-class IT organization such that if our customers could choose any provider, they would choose UAB IT.
Provide feedback on SPARK.

Imperative 4: Generate business value through reduced costs, process innovation and revenue generation.
Provide feedback on SPARK.

Imperative 5:
Innovate UAB through partnership with institutional business owners, with a focus on academic and research operations.
Provide feedback on SPARK.

Imperative 6:
Foster an institutional data-driven decision-making culture that allows UAB to make informed and optimal decisions.
Provide feedback on SPARK.

Imperative 7:
Enhance the community of information technology excellence for the economic, social and cultural benefit of Birmingham and beyond.
Provide feedback on SPARK.