NOTE: Email for students is changing to Office 365 beginning May 2014. For more information on student email click here.
UAB Campus Email Service Description
For faculty and staff, UAB has deployed Microsoft Exchange, a messaging and collaboration software product, as its campus email system. This service has been designed for high availability, performance, security, and growth. Extensive database redundancy, and off-site disaster recovery, minimizes downtime during failures or scheduled maintenance.
The system features email, calendaring, contact, and task management functions. Additionally, UAB campus directory information can be accessed from within the system’s Global Address List (GAL) to facilitate contact with other users across the institution. Spam filtering, anti-virus protection, and data encryption are included to mitigate risks.
Email Service Support and Access
The service is available 24 hours a day, 7 days a week for all students, faculty, and staff. End user support assistance is available by contacting AskIT at 996-5555 or firstname.lastname@example.org within their normal working hours. Limited after-hours support is available for emergency situations impacting multiple users.
To setup a new email account, please visit www.uab.edu/blazerid, select “Get a UAB E-mail Account” from the links on the left side of the page, log in, and follow the appropriate instructions.
The email service can be accessed from a web browser by visiting https://mail.ad.uab.edu. In addition to the web interface, users may access the service using an email client such as Outlook or by using an appropriately configured mobile device. Supported mobile devices include most iPhone, iPad, Blackberry, Windows Mobile, and Android devices.
Staff and Faculty may request email archive support for email storage beyond 5 GB. All attachments are limited to 30 MB in size. Larger files should be transferred using the UAB Drop Box: http://dropbox.dpo.uab.edu
To review UAB’s latest best practice guidance pertaining to email, please visit http://www.uab.edu/it/home/component/k2/item/176-email-best-practices.
Email FAQs can be found here: http://www.uab.edu/it/home/email-faq
For any questions or concerns about accessing the system or for assistance in configuring a supported email client, please contact AskIT at 996-5555 or email@example.com.
Technical Details for Email Access
The email service may be accessed using any properly configured client that relies on POP or IMAP. The latest version of most web browsers may also be used as well as ActiveSync mobile devices. Please note that any device or email client using one these methods to connect with the system must support the use of SSL encryption.
Supported MAPI-based clients include Outlook 2007 and later for Windows PCs. Mac clients supported via Exchange Web Services include Entourage 2008 Web Services Edition and Outlook 2011.
Why does the login page want to know if I'm on a public or private computer?
The network wants to know if someone could access your email account (and any personal information located there) and the security measures it needs to take to protect it. In OWA 2010, your information will be stored in a cookie, not in the browser. This means that your login information will be cleared when you log out of OWA - there is no "Remember my password" option.
Secondly, your session will expire (and you will have to login again) if the account is inactive for a period of time. If you are on a public or shared computer, timeout occurs after fifteen minutes of inactivity. You will have more time on your private computer. When timeout does occur, the page will remain the same until you try to perform another action. At this point, you will be prompted to log on again.
These measures help to protect your privacy, but they are not a replacement for the personal security measures you should already be taking:
- Never walk away from a public computer without logging off completely.
- Always log off of OWA and close the browser before you move on to a website that might not be secure. In OWA 2010, the Log Off button is located in Navigation pane, on the right-hand side. You will be prompted to close the browser window.
- Never disclose your password to anyone. With your BlazerID and password, they will have access more than just your email.
- The Internet Privacy setting ( Tools>Internet Options>Privacy ) should be at Medium or higher.
Even if you are on your personal computer, think of everyone who could have access to it (colleagues and roommates included).