From the global pandemic that impacted millions of lives to a monumental movement against racial injustice and one of the most tense presidential elections in living memory, 2020 was an extraordinary year—a year of great challenges, but also a year of boundary-breaking opportunities. We learned so much in 2020, not only about the novel coronavirus that upended our lives, but also about our own ingenuity, resilience, and commitment. Therefore, it is fitting that the theme of this year’s Annual Report is “Lessons Learned.” In the pages of our Annual Report, you’ll learn about the five key lessons of the past year through stories like these.