The MSHA program is designed to include all major competencies required for health care management generalist positions, whether entry-level (Residential format) or mid-level (Executive format). The Program’s competency model includes five (5) domains encompassing twenty-five (25) competencies which align with the program’s mission of “developing leaders to shape tomorrow’s healthcare through an exceptional master’s-level educational experience.”


The Five Domains:

  1. Communication and Relationship Management
  2. Leadership Skills
  3. Professionalism
  4. Knowledge of the Healthcare Environment
  5. Business and Analytical Skills


1. Communication and Relationship Management

  • Interpersonal Communication (build collaborative relationships and develop negotiation skills)
  • Writing Skills (prepare effective business communications)
  • Presentation Skills (demonstrate effective oral communication and presentation skills)


2. Leadership Skills

  • Leading and Managing Others (hold self and others accountable for organizational goal attainment)
  • Change Management (promote and manage change)
  • Ability for Honest Self-assessment (demonstrate reflection through self-assessment)
  • Systems Thinking (be able to assess the potential impacts and consequences of decisions in a broad variety of situation)
  • Problem-solving and Decision-making (apply evidence-based decision making techniques to healthcare questions)


3. Professionalism

  • Personal and Professional Ethics (adhere to ethical business principles and exhibit ethical behaviors; fulfill one’s commitments)
  • Professional & Community Contribution (participate in community service; balance professional and personal pursuits)
  • Working in teams (create, participate in, and lead teams, including inter-professionalism)


4. Knowledge of the Healthcare Environment

  • Healthcare Issues and Trends (explain and discuss important issues in healthcare, including circumstances causing major changes and reform in U.S. health care delivery)
  • Healthcare Legal Principles (discuss and critically analyze health- related legal principles, including standards, regulations, and risk management)
  • Health Policy (articulate the impact of health policies on the delivery of health services)
  • Population Health and Status Assessment (understand and explain the major factors in population health status)


5. Business and Analytical Skills

  • Financial Management (ability to compile and analyze financial information)
  • Human Resources (apply methods and techniques related to the management of health care organizations, employees and professional staff)
  • Organizational Dynamics and Governance (articulate and explain the roles, responsibilities, structures, and influence governing bodies hold in health care organizations)
  • Strategic Planning (ability to perform environmental analysis and develop strategic alternatives; discern competitive strategy; formulate business strategy based on evidence)
  • Marketing (analyze and assess markets, market segmentation, strategy, change, and innovation)
  • Information Management (understanding and using technology skills)
  • Quality Improvement/Performance Improvement (identify relevant problems and apply concepts of process improvement and patient safety)
  • Quantitative Skills (analyzing and interpreting quantitative information)
  • Planning and Managing Projects (design, plan, implement and assess projects and develop appropriate timelines related to performance, structure and outcomes)
  • Economic Analysis and Application (analyze and apply economic theory and concepts to decision making)