Student Health Services Hours of Operation

Student Health Services remains open during normal business hours (Monday – Friday, 8am-5pm). UAB Student Health Services has adjusted our on-site staffing model to reduce exposure while also continuing to provide services on-site and remotely.

Access During Business Hours

How to Access Student Health Services:

We are prioritizing acute/sick visits for on-site scheduling, as well as visits which need lab, immunization or x-ray services. In order to best prevent the spread of illness, if you are sick with cold/respiratory symptoms or fever, please call 205.934.3580 before coming in.

We will also continue to address your other health concerns and needs through virtual means, as appropriate, with the goal of providing you with the best medical care while limiting your exposure and honoring social distancing guidelines.

We are currently working to provide eMed virtual video visits and will provide updates as that option becomes available.

For non-urgent issues, such as prescription refills and general questions, please call 205.934.3580, send an electronic refill request through the secure patient portal [please hyperlink to portal here], or send a secure message to our nursing staff or your provider through the patient portal. Messages and prescription refills will be completed in less than 3 business days.

If you have concerns about your health after hours, please contact University Paging at 205-934-3411 for the on-call provider. You will receive a call back within 30 minutes.

Previously Scheduled Appointments:

We are contacting students via phone and secure portal regarding rescheduling previously-scheduled routine and follow-up visits and to discuss your individual needs. All No-Show fees during this time will be waived. To accommodate for the limited staffing model, we have also implemented the following:

  • We are prioritizing care for students through the Patient Portal and by phone triage, but will continue to see students in-person if appropriate and /or necessary.
  • For students who are enrolled in the United HealthCare Student Resource plan, the referral requirement is waived through 4/30/2020. This change will enable you to seek care at the location that best fits your current circumstance.


Current Services

What is “limited staffing” or “essential staffing”?

This means our administrative, nursing, and provider staff rotate working on and off site, to limit staff exposure while providing essential services and allowing students to see their provider of choice in person if needed. This means your provider will have some days of the week to see you virtually, and some days of the week to see you in person.

What are some visits that can be done virtually?

Routine follow up visits, medication refills, and contraceptive counseling are just a few examples of visits we will be able to provide virtually.

Why do some visits need to still be done in person?

Your provider will ultimately determine whether your visit can be conducted virtually. Some visits, like those involving lab testing, immunizations, and procedures will still need to happen on-site. In some cases, you may be able to complete the visit virtually, and then come in for a lab or nursing-only visit for those services.

Are any services being eliminated during this time?

No, we will still provide our wide variety of services, including sports medicine, contraceptive procedures such as IUDs, preventive care, and sick care.

What should I do if I am feeling fine but concerned about COVID-19?

Please call (205)-996-2153 during normal business hours. If someone does not pick up, they are likely caring for patients, and will check messages every 30 minutes during the business day.

What should I do if I am feeling ill and concerned about COVID-19?

If you are in the Birmingham area, please call our clinic at 205.934.3580 for further instruction on being seen in person or virtually. If you are out of the Birmingham area, you may still call for advice, but may want to plan ahead for healthcare you can access in your area in case you need to be seen in person.

What should I do if I am feeling ill and am NOT concerned about COVID-19?

You may access our online Managing Your Health tool If you are in the Birmingham area, please call our clinic at 205.934.3580 for further instruction on being seen in person or virtually. If you are out of the Birmingham area, you may still call for advice, but may want to plan ahead for healthcare you can access in your area in case you need to be seen in person.

Can I be tested for COVID-19 at Student Health?

Yes, we can send COVID-19 testing through Quest Laboratories, and can also refer to testing centers around town. Talk to your provider individually to help decide if testing is warranted and the best way to access testing.

General Information about COVID-19: For the most up to date UAB information on COVID-19, go to

COVID-19 FAQs for UAB Students

What is COVID-19?

COVID-19 is a new coronavirus that has been identified as the cause of an outbreak of respiratory illness first detected in Wuhan, Hubei Province, China. It is spread from person to person, causing mild to severe respiratory illnesses.

Coronaviruses are a large family of viruses that often cause respiratory tract infections. Common human coronaviruses cause upper-respiratory tract infections with symptoms of the common cold. Occasionally, human coronaviruses can cause lower-respiratory tract infections, like pneumonia. Two other human coronaviruses, MERS-CoV and SARS-CoV, may cause severe infections.

What are the signs/symptoms of COVID-19?

Symptoms include:

  • Fever
  • Dry cough
  • Runny nose
  • Shortness of breath
  • Fatigue
  • Body aches

How does COVID-19 spread?

COVID-19 is spread from person to person through coughing or sneezing. Virus-carrying airborne droplets can remain in the air or on surfaces even after the ill person is no longer near.

How does one protect against COVID-19?

Good hygiene practices are key to protection:

  • Washing hands often with soap and water for at least 20 seconds, or use alcohol-based hand sanitizer if soap and water are not available.
  • Avoid touching the nose, eyes, mouth and face with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home from work or class when you are sick.
  • Cover your cough or sneeze with a tissue or your elbow if no tissue is available, then throw the tissue in the trash and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Getting a flu shot will not prevent COVID-19, but can help keep you well during this flu season, and can keep you out of doctor’s offices and hospitals where you could be exposed to others who are sick.

Should I wear a facemask?

Only wear a facemask if you are ill with COVID-19 to prevent spread to others. The CDC does not recommend people that are well wear facemasks to prevent becoming infected with COVID-19 or other respiratory illnesses.

What should I do if I am concerned I may have or have been exposed to COVID-19?

Call your primary care physician or urgent care facility first. If you are experiencing COVID-19 symptoms (fever, dry cough, shortness of breath, other cold symptoms), please call Student Health Services at (205) 934-3580, or after hours (205) 934-3411 to page the provider on call. Anyone who thinks they may have COVID-19 or thinks they may have been exposed should call ahead before coming to a clinic or emergency facility.

What should I do about travel plans and study abroad?

Please see UAB’s official interim policy on travel (pdf). Students with questions about travel should contact the Office of Education Abroad at (205) 975-6611 [after hours (205) 329-0019] or This email address is being protected from spambots. You need JavaScript enabled to view it.. This office is available to provide guidance and assistance to our travelers, in addition to providing resources through our System travel provider, International SOS.

If I have traveled to an affected area, what should I do on return?

Any and all travelers returning to the U.S. or coming to the U.S. to participate in University-sponsored business or programs, must comply with all U.S. re-entry, quarantine, self-isolation or self-monitoring requirements in place before returning to or engaging with the university community. Travelers must provide verification from the ADPH or their health provider confirming they have completed the appropriate monitoring process. To the extent a traveler is monitored or otherwise reporting to the University during any monitoring period, the traveler must receive express approval from the University in order to return to the University community.

For travelers returning to campus due to these travel restrictions, the Office for Student Affairs and International Study-Abroad office will work with the appropriate deans and academic offices to ensure students who must observe a quarantine, self-isolation or self-monitoring requirement are not penalized academically and receive assistance, if necessary, with related matters.

What can I do now to prepare for a COVID-19 outbreak?

Please read the CDC's guidance for how to prepare yourself and your family.

How to Prepare Yourself and Your Family


United Healthcare Insurance

In this evolving global health situation, how can I stay updated on any information from the Insurance Company regarding coverage or any changes?

United HealthCare Student Resource is monitoring this evolving situation and updating their coverage in the best way to support the needs of students during this time. For the most up to date information related to coverage as associated with COVID-19, please visit

Can I seek care anywhere with the United HealthCare Student Resource plan?

Q: Can I seek care anywhere with the United HealthCare Student Resource plan? A: Yes. On a normal basis, students enrolled in the United HealthCare Student plan require a referral for all services sought outside of the UAB Student Health Services clinic. However, given the current pandemic, the referrals requirement has been waived until April 30, 2020 to ensure students can seek care in the manner that best suits their current location and circumstance.


General Insurance

How can I find out what is covered by my insurance plan?

Students are encouraged to contact their insurance company to get specifics related to coverage. In most cases, the phone number is located on the back of the insurance card.

Where do I locate my Member ID Number?

A Member ID Number can also be called a Policy Number. This number is typically located on the front of the card and can include letters and numbers. In some cases, this number will simply be identified as ID# XXXXXXXXXX.

What is an insurance carrier?

When seeking care, healthcare professionals or organizations might ask for a student to identify their insurance carrier. An insurance carrier is the insurance company through which coverage is obtained (i.e. Blue Cross/ Blue Shield, United HealthCare Student Resource, Viva Health, etc.).

Who is the policy holder?

Insurance plans can be obtained through employment or independently. If the insurance plan is obtained through employment, the policy holder is the person who works for the company. If an insurance plan is obtained through enrollment in an academic program, the policy holder is the person enrolled in the program.

What is a group number?

Every insurance plan has a group in which the policy holder is placed. This group usually relates to the level of benefit assigned to that group. The group number is typically located on the front of the card and can include numbers and letters.