Contact Us

Contact Us

Contact Us

If you have any questions, comments of would like to schedule a demonstration or training for your group please contact us at IRAP@uab.edu or call Molly Moran Lerew at 205-934-0693.

 

How to Report IRAP Problems
 
If you receive an error message while working in IRAP or if the system does not respond as expected (e.g., folders are missing, previously entered data has disappeared, and you no longer have the access you previously had), it is very important that we are notified as soon as the problem occurs. 
 
REPORTING PRODUCTION SYSTEM PROBLEMS
All IRAP problems should be reported to AskIT@uab.edu with “IRAP Production Error” as the subject line of the email. Copy to irap@uab.edu.  The advantage of logging the tickets with AskIT instead of calling or emailing a member of the IRAP team or the office of the module that you are using is that we have a record of the problem, we can track how long it took to solve the problem and with one quick email everyone on the IRAP team knows that there is a problem. 
 
Include the following information:
1.       A screen shot of the error message. 
How to take a Screen Shot:  You can take a screen shot by using a Snipping Tool (available in Windows 7 Start Menu>Accessories>Snipping Tool), a program like SnagIt or by clicking on the Print Screen button (PrtScr) on your keyboard.  Please note that if you use the print screen button on your keyboard and if you are using two monitors use Alt + PrtScr to only copy the active screen.
2.       Information about what you were doing when the error occurred.  Be as specific as possible.  Please include the module (or unit such as OSP, CIRB, MTO, etc.), record, folder and fields you were in at the time or immediately before the error. 
3.       The browser you were using (Internet Explorer, Firefox, Chrome, etc.) and the version if known.
4.       The time you received the error. 
5.       If you attempted to repeat the action, indicate whether or not it was successful.
6.       Whether or not the problem is appearing consistently or intermittently. 
7.       The Server IP number, if possible.  To find the Server IP number copy the link https://irap.uab.edu/nodetest.asp into a new window in the browser you are using for IRAP and click “Enter”.  The Server IP number should appear on the screen. 
 
  
FOR FOLLOWUP
If you have questions about a ticket that you have logged – please forward the email that you received from AskIt to irap@uab.edu.