IT Customer Services

Customer Services (CS) oversees the AskIT Help Desk, IT Desktop Support, and the IT Documentation Group. Together, these services provide comprehensive, multi-tier, end-user support for the entire UAB community. In addition, Customer Services also provides the following services:

Negotiates software site-license agreements and volume discounts on hardware purchases
Supports special interest groups
Provides computer training in conjunction with UAB libraries and the Office of Human Resources

The AskIT Help Desk is the point of contact in the multi-tiered help desk service. AskIT provides free phone or in-person computer support for all UAB researchers, faculty, staff, and students. The staff works to triage or solve any problem and refers unresolved issues to the next appropriate level of service.

IT Desktop Support offers contract support service for Linux, Mac, and Windows system end-user desktops and networks. For those who do not have a contract with IT Desktop Support, they also offer services at an hourly rate. This group also provides printer, copier, and fax machine maintenance.

The IT Documentation Group creates informational resources and documentation for IT end-users and UAB Systems Administrators. This group also produces original news articles for the AskIT series published in the UAB Reporter and oversees OVPIT web development. The Question & Answer articles, providing tips and tutorials for a wide variety of computing tasks, are maintained by this group.