Support Services

Instructional Technology is focused on supporting faculty by providing training and educational resources for developing online and blended learning environments as well as providing training and support information for classrooms enhanced with technology. To find out more about the different support that is offered, please select an option from the menu.

Help with Blackboard Vista

Online support for Blackboard is offered by your designated role within the Blackboard environment (Instructor/Designer or Student).

For Instructor/Designer support please click here.

For Student support please click here.

For a F. A. Q. list on Blackboard please click here.

Technical Problems

Most technical problems that occur when using Blackboard Vista are due to computer setup problems. To learn how to properly setup your computer, please choose the computer setup guide for your computer located here.

If following the setup instructions does not solve your problem, please contact the AskIT help desk at 205-996-5555 (6-5555 on campus) and select option 2; or online -- www.uab.edu/askit -- and select from the blackboard support options.

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Help with Designing Instruction using Blackboard Vista

Instructional Technology offers assistance with course design via training classes, workshops and individual hands-on lab/consultation sessions.

For more information about the online course Teaching with Blackboard Vista training class, the Hands-On Lab sessions, or the Blended and Online Course Design Workshops offered please see the Calendar of Training & Education to register.

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Issues with Respondus, Respondus LockDown Browser, Turnitin or Streaming Media

If you are having problems using Respondus, Respondus LockDown Browser, Turnitin or accessing Streaming Media, please contact the AskIT help desk at 205-996-5555 (6-5555 on campus) and select option 2; or online -- www.uab.edu/askit -- and select from the blackboard support options.

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Blackboard Vista System Maintenance Plan

In order to maintain the most current and up-to-date course management system, regularly scheduled system maintenance is required. Generally maintenance is conducted only on the third Saturday of each month. Check the Announcements tab on this site for details on each scheduled maintenance event.

Small - Moderate Blackboard Vista Maintenance
Performed on Saturday between midnight and 7 am, the third Saturday of odd numbered months.

Large Blackboard Vista Maintenance
Performed on Saturday between midnight and 12 noon, the third Saturday of even numbered months.

Emergency Maintenance
While all attempts will be made to perform maintenance within the Small and Large windows listed above, emergency maintenance may be required at other times. Where possible a 48 hour notice prior to the outage will be announced to users, but this may not be possible for all emergency situations. Such events should occur only on a limited basis.

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