Ask HIBS

School of Dentistry employees, residents, and students: Ever get confused about who to contact for your IT concerns? You have reached the right place! This easy guide and our accompanying FAQ’s will point you in the correct direction.

Ask-HIBS Support Request *Email ASK IT or call 996-6555
Laptop will not connect to UAB Secure Move desktop computers
Patient Record locked up in Salud Telephone Not Working
No access to Salud or MiPACS Pan Machine - contact vendor CBCT- contact vendor Copier not printing
Laptop Encryption issues Network printer not printing
Need to move X-rays from one patient record to another record DUO Two Factor Authentication
Laptop not working with Salud/MiPACS Blazer ID Password Reset
Desktop computer not working with Salud/MiPACS  
Forgot Salud password Canvas – Issues/Questions
Contact E-Learn – (205) 934-7217
Directions on connecting to VPN and Citrix receiver Respondus (Lockdown Browser)
Contact E-Learn – (205) 934-7217
Dolphin Imaging and Management Solutions Appointments slips printing blank Zoom – Questions – Issues
Contact E-Learn – (205) 934-7217

*ASK IT email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Didn’t see what you needed in the guide above, check out our FAQ’s below.

Frequently Asked Questions

  • Intraoral Sensors Not Responding Laptop will not connect to UAB Secure

    MAC

    1. Click on the Wi-Fi icon at the top right of your top menu bar.
    2. Click "Open Network Preferences…"
    3. Click "Advanced…"
    4. Find the Wi-Fi network that you'd like to forget and click on it. If you'd like to select multiple networks, hold down the "Command" key as you click on additional networks.
    5. Click the minus "—" sign.
    6. Click "Ok."
    7. Click "Apply."
    8. Click on the Wi-Fi icon at the top right of your top menu bar.
    9. Select UAB Secure from available networks
    10. Enter Blazer ID and password

    Windows

    1. At the bottom right in the system tray, click the network icon, and choose Network & Internet settings.
    2. Click Manage Wi-Fi settings.
    3. Under "Manage known networks", select the Wi-Fi network to be removed.
    4. Click Forget.
    5. At the bottom right in the system tray, click the network icon.
    6. Select UAB Secure from available networks
    7. Enter Blazer ID and password
  • Patient Record locked up in Salud

    Submit a ticket to HIBS under Dentistry Quick-links. We will unlock the patient record. This happens when multiple people are entering information on the same patient.

  • No access to Salud or X-rays on MAC Laptops

    Remove all citrix workspace drivers and download again from the UAB Technology App.

  • Encryption issues

    Change the name of the MAC laptop to SOD blazer ID e.g. SOD-CKLW (all caps) and submit a ticket under Dentistry quick links- enter the serial number in the detail section.

  • Need to move X-rays to different records

    Submit a ticket using the HIBS-complete the form- add in detail section the patient name, patient ID and the date the X-rays were uploaded.

    Example - move series BW 4 12/9/2022 4:33:38 PM from patient 1314119 to patient 1234567.

  • Desktop not working with Salud/MiPACS
    • Make sure all wires are tightly connected in the back of the computer monitors.
    • Reboot the computer – (unplug and plug back up)
    • If that does not help, remove power from Computer and any peripherals. IE, Printers, signature pads, anything that has power (even USB power). Wait, at least 4 full minutes. Plug computer up first. Wait at least 5 minutes after computer comes back up.  Then systematically plug each device back in to computer
  • Forgot Salud Password

    Proceed to submit a ticket using the HIBS Quick link- and ask for instructions to reset password.

    NOTE:

    HIBS can only help with Salud user passwords.  We can’t see the password but can change it and tell the user the new one. The user can then login and change it to something else.

    UAB IT can only help with BlazerID passwords. See the web page at idm.uab.edu/bid/pwd or contact UAB IT by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 6-5555 (996-5555 from a non-UAB phone).

  • Dolphin Imaging and Management Solutions Appointment Slips printing blank
    • Go to Control Panel
    • Select Device and Printers
    • Select and right click on the desired printer
    • Select Printer Preferences
    • Select Advanced
    • Change Paper Size to Appointment Slip
    • Select Apply
    • Select OK

 

If you cannot find a solution to your problem or concern, please initiate a ticket, and fill in all the information requested. The ticket will be assigned to a staff member who will contact you to work on the issue.

For issues that require a walk-in ( for example, laptop encryption or functionality issues) please initiate a ticket and then bring the device to the HIBS Office on the 6th floor between the hours of 8:00 am to 10:00 am or 12:00pm to 3:00pm.