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Information Technology IT Annual Report
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UAB IT employees are expected to act as champions of excellence in their own work, while also using technology and innovation to help empower excellence among UAB faculty, staff, students and researchers.

  • 3 UAB IT Future
  • 100wins
  • 4 UABIT Community
  • 5 UABIT Accountability
  • Customer Satisfaction
  • ClassroomTechnology 2 2020AnnualReport
  • Service Availability
  • SafeStudySpaces 5 2020AnnualReport 1
  • ExpaningWifi 3 2020AnnualReport
  • SLE

"We're all working together. It's not one person, and not one team. The cumulative effect of this organization is transformation."
— Curtis A. Carver Jr., Ph.D., Vice President and CIO

Rubber Band Ball

Band of Excellence

The Band of Excellence is the range of metrics designed to help UAB IT empower the campus community and advance UAB’s mission. Success is a band of wins — it’s up to us to see how far we can stretch it.

Agents of Innovation and 100 Wins

Any project that improves the work or academic lives of faculty, staff or students in large and small ways and makes us agents of innovation. 100 wins is our goal for the year.


Customer Satisfaction

How happy our customers are with UAB IT service and support, and whether they would recommend UAB IT to others. Our goal is 4.5 on a 5.0 scale.

Service Level Agreements

How well we adhere to the level of service expected for the support and delivery of core services. Our goal is 99.5 percent.

Service Availability

The amount of time core service functionality is available. Our goal is 99.9 percent.