UAB IT employees are expected to act as champions of excellence in their own work, while also using technology and innovation to help empower excellence among UAB faculty, staff, students and researchers.
"We're all working together. It's not one person, and not one team. The cumulative effect of this organization is transformation."
— Curtis A. Carver Jr., Ph.D., Vice President and CIO
Band of Excellence
The Band of Excellence is the range of metrics designed to help UAB IT empower the campus community and advance UAB’s mission. Success is a band of wins — it’s up to us to see how far we can stretch it.
Agents of Innovation and 100 Wins
Any project that improves the work or academic lives of faculty, staff or students in large and small ways and makes us agents of innovation. 100 wins is our goal for the year.
Customer Satisfaction
How happy our customers are with UAB IT service and support, and whether they would recommend UAB IT to others. Our goal is 4.5 on a 5.0 scale.
Service Level Agreements
How well we adhere to the level of service expected for the support and delivery of core services. Our goal is 99.5 percent.
Service Availability
The amount of time core service functionality is available. Our goal is 99.9 percent.
