Service Level Achievements
For 2023, UAB IT has maintained its service level agreements with UAB, fulfilling its commitment to provide core IT services with an uptime of 99 percent or greater. Read more about UAB IT’s service level agreements.
Visit the UAB System Status page for up-to-date information on system and service status.
Services Evaluated
All standard IT core services are included in the metrics above. Under development: Service Achievement for individual IT Business Services.
BlazerID
Phone
Classroom Support
Unlimited File Storage
Security Assessment
Computer Support
Wired and Wireless Network
Software Distribution
