Service Level Achievements

For 2021, UAB IT has maintained its service level agreements with UAB, fulfilling its commitment to provide core IT services with an uptime of 98 percent or greater. Read more about UAB IT’s service level agreements.

Visit the UAB System Status page for up-to-date information on system and service status.

Services Evaluated

All standard IT core services are included in the metrics above. Under development: Service Achievement for individual IT Business Services.

BlazerID

BlazerID

Email

Email

Phone

Phone

Classroom Support

Classroom Support

Unlimited File Storage

Unlimited File Storage

Security Assessment

Security Assessment

Computer Support

Computer Support

Wired and Wireless Network

Wired and Wireless Network

Software Distribution

Software Distribution

IT HelpDesk

IT HelpDesk