From printing checks to maintaining mobile devices for hospital staff, UAB IT employees who continue to work on campus are performing critical work for campus and the Health System.
Ed Ramsey — who celebrated his 30th anniversary as a UAB employee this year — still reports to his office at the Administration Building just about every day. His work maintaining mobile devices and UAB’s TechTools program ensures that employees have the equipment they need, whether they are on campus or working remotely.
Ramsey also oversaw distribution of a limited number of loaner devices for students when UAB initially began working and learning remotely.
Members of UAB IT’s Desktop Services team are also reporting to campus on a rotating basis to fulfill emergency equipment needs and respond to urgent incidents. Technicians are responsible for desktop and laptop computer configuration as well as remote work equipment provisioning. At least one technician is on campus every day, with two on Mondays, Wednesdays and Fridays.
To help protect employees, UAB IT has implemented a number of safety measures. Technicians work in separate rooms and alternate through the schedule to reduce their time on campus. Equipment hand-off processes are in place to adhere to social distancing guidelines, and equipment sanitizing procedures are in place using sanitizing wipes and gloves.
- Jamie Witter, director of IT Client Services
UAB IT’s data center and check printing operations are also still up and running.
Payments still need to be made to individuals, and UAB IT staff must actively monitor the Data Center and its services, including identity management and business critical applications, to make sure they are operating under optimal conditions.
Rachel Moorehead, executive director for Infrastructure and Operations, said employees are scheduling their time to adhere to social distancing guidelines and minimize unintentional crossing of paths.