UAB’s two-factor authentication partner, Duo Security, implemented a new feature called Instant Restore to seamlessly transfer Duo account information to new iOS devices. As long as you have your iCloud Keychain enabled, there is no additional work required to get Duo up and running on your new iPhone or iPad.

Duo Instant Restore for iOS will allow users receiving new devices to get their Duo accounts back up and running seamlessly, this holiday season and beyond. Duo Instant Restore leverages the iCloud Keychain, which encrypts your sensitive Duo account information at rest using industry best practices. When you sign in with your Apple ID and restore your iPhone from an iCloud backup, the Duo Mobile app seamlessly ports your account information, allowing you to receive Duo Push notifications and generate Duo Mobile passcodes.

Instant Restore is currently only available for iOS devices. Our partner, Duo Security, is working to implement Instant Restore for Android at a later date.

To ensure that you will be able to instantly restore your Duo Mobile account on your new phone, check these three things:

  1. Update iOS. In the Settings app on your device, go to General > Software Update, then download and install any required updates.
  2. Update Duo Mobile. In the App Store app on your device, tap the profile icon at the top of the screen, then click Purchased. Search for “Duo Mobile” and install any available updates.
  3. Turn on iCloud Keychain and Backup. In the Settings app on your device, go to Passwords & Accounts > iCloud > iCloud, then ensure Keychain and Backup are both set to On.

Please report any issues with Duo Instant Restore to AskIT at 205-996-5555 or via the Tech Help Portal.