UAB Hospital has received the 2013 Women’s Choice Award, ranking among America’s Best Hospitals for Patient Experience for women. This distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital, including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“It is always an honor to be recognized for great work, particularly when it comes to the patient experience,” said UAB Health System CEO Will Ferniany. “This is an award that will be appreciated by our faculty and staff, as it reinforces our promise of unparalleled care to those who put their trust in us.”
The America’s Best Hospitals for Patient Experience Women’s Choice Award consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. UAB ranked among the top 15 nationally in the 401-plus bed category.
The Women’s Choice Award is the first national award based on the recommendations and preferences of women. Hospitals qualify for the highly selective annual list of America’s Best Hospitals for Patient Experience based on a proprietary scoring process that incorporates a national, standardized survey of patients’ perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems), as well as an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
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