Session I:  (6 credits)
Tuesday, August 5, 2014
Effective Leadership for High-Reliability Healthcare

Apply proven strategies for improved quality, safety and financial performance
Despite efforts within healthcare to address challenges in patient safety and quality of care, there continues to be a struggle to reduce errors. Today, organizations are challenged to simultaneously improve quality, patient safety and patient satisfaction as compensation is increasingly tied to performance in all three areas. This highly interactive seminar looks beyond traditional healthcare models by exploring the approaches used at high reliability organizations (HROs). Discover what makes these approaches successful and how you can apply them in your organization.

Course Objectives:
  • Identify and describe effective approaches used to improve safety and reliability in other industries
  • Incorporate approaches from HROs as part of a comprehensive strategy to improve patient safety and quality of care
  • Develop relevant dashboard metrics for your organization
  • Evaluate successful policies, procedures and technologies from leading healthcare systems
Who Should Attend:

CEOs, COOs, CMOs, CNOs, Senior Executives and Department Heads


Continuing Education Credit
In addition to the 6 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit.

yates gary 125 smallGary Yates, MD

Gary Yates is president of the Sentara Quality Care Network at Sentara Healthcare in Norfolk, Va., and the president of Healthcare Performance Improvement LLC. A board-certified family physician and fellow of the American Academy of Family Physicians, Dr. Yates serves on the board of directors for VHA and chairs the AHA-McKesson Quest for Quality Prize committee

       Session II:  (6 credits)
Wednesday, August 6, 2014
Reducing the Financial Impact of Hospital Readmissions and Medical Mistakes

Explore proven tactics to form an integrated approach to reduce readmissions and errors:
Preventing avoidable hospital re-admissions is not only a hospital quality issue, it’s a financial one. Despite process improvement in discharge strategies, results are still lagging across the country. Tactical capacity is the missing element to a team’s ability to work under difficult, challenging conditions and to translate strategies into tactical actions decisively, rapidly and effectively. Through tactical capacity, you will bridge the gap between strategy and execution.

Course Objectives:
  • Identify the system touch points as root causes for readmission in your organization and develop means to mitigate and eliminate them.
  • Discover the five elements of tactical capacity and how they drive consistent strategy execution and improved performance.
  • Apply the four fundamental behavior styles necessary to improve communication and team collaboration as a means to executing strategy effectively based on behavior expectations for performance.
  • Identify the key elements of disruptive behavior that lead to medical errors and avoidable readmissions.
  • Discuss the imperatives for reducing readmissions—patient safety, quality care, risk management, financial impact and service satisfaction.
  • Review case studies and current research to discover what you must do to replicate successful strategies in your own organization.
Who Should Attend

CEOs, COOs, CFOs, CNOs, CMOs and other senior-level executives and department directors of hospitals, medical centers and healthcare systems.


Continuing Education Credit
In addition to the 6 ACHE Face-to-Face Education credits assigned to this seminar, ACHE is accredited by other organizations to provide continuing education credit. View complete information about these organizations.

Presented by:
Michael Frisina 125Michael E. Frisina, PhD

Michael Frisina is founder and president of The Frisina Group LLC and The Center for Influential Leadership in Elgin, S.C. Dr. Frisina was previously assistant professor at the U.S. Military Academy at West Point and assistant professor at the Uniformed Services University of the Health Sciences in Bethesda, Md. He has held administration positions in both military and civilian healthcare systems at various levels of increasing responsibility. He is an internationally known speaker and the author of Influential Leadership: Change Your Behavior, Change Your Organization, Change Health Care.