Frequently Asked Questions

1. Can I be treated over the phone?
2. How do I pay for a visit when I come in?
3. Will my parents know why I visited Student Health Services?
4. Once I graduate, can I still be seen at Student Health Services?
5. Does access to the SHS include insurance?
6. Do you treat spouses and children of enrolled students?
7. Do I have to be a member of Student Health to receive immunizations/TB tests?
8. Do I have a co-pay for visits?
9. Do I have to have insurance to be seen at Student Health Services?
10. What care is offered for Attention-Deficit Disorder (ADD)?
11. What should a student do for after-hours care?

1. Can I be treated over the phone?

Because of the complex nature of health problems, it is difficult for a provider or nurse to make a decision over the phone. You will likely be advised to come in to the SHS to be evaluated.

2. How do I pay for a visit when I come in?

All undergraduate and graduate UAB students have access to UAB Student Health and Wellness at no additional cost. This access is included as part of tuition and replaces Tier l, Tier ll, optional student, and Single Visit Option plans.

3. Will my parents know why I visited Student Health Services?

No. All visits are strictly confidential.


4. Once I graduate, can I be seen at Student Health Services?

No, for the majority of students. A few students with VIVA insurance can continue to be seen at SHS until the insurance expires.

5. Does access to the SHS include insurance?

No. This only provides access to our providers at the SHS. Medical insurance, including student VIVA insurance, is completely separate.

6. Do you treat spouses and children of enrolled students?

No.

7. Do I have to be a member of Student Health to receive immunizations/TB tests?

No, you do not. All UAB students may come to SHS for these services.

8. Do I have a co-pay for visits?

No. SHS does not accept copays nor do we bill insurance for provider visits. Ancillary testing and certain procedures may be billed to your insurance. 

9. Do I have to have insurance to be seen at Student Health Services?

No, you do not.

10. What care is offered for Attention-Deficit Disorder (ADD)?

A Student Health Services provider will perform an initial evaluation and, if warranted, the student will be referred to Adult ADD Psychiatry for definitive testing and treatment. SHS does not treat ADD/ADHD long term.

11. What should a student do for after-hours care?

The student has access to an on-call provider at all times by calling 934-3580 and following the prompts. The provider will provide guidance as to the appropriate course of action. If the student needs to be seen, the UAB and UAB Highlands Emergency Rooms are available and several after- hours acute care clinics are open in the immediate Birmingham area.