Benefits of Working at the Student Center:
You’ll have a flexible schedule for the entire semester
You’ll be connected to events in the Hill and campus-wide
Build connections with other students and professional staff
Positions Available
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Building Manager
Function and Scope:
The primary purpose of this position is to ensure that all student workers are fully aware of their core responsibilities and able to maintain an ideal level of professionalism in the absence of the Operation Manager or other full time administrative staff. The person in this position oversees Hill Student Center safety and security by addressing policy infractions and serving as a first response to emergencies after normal building hours.
Skills:
The ideal candidate for this position will be one that is able to maintain a professional and responsible demeanor, particularly around one’s peers. This candidate should be energetic, self-motivated, detail and goal oriented, and able to motivate and lead others. Building Managers will often work independently.
Organizational Relationship:
Building Managers will report directly to the Operations Manager. Although Building Managers will be responsible for the overall experience within the Hill Student Center after normal operation hours, they are still expected to notify the Operations Manager in the event that any emergencies arise. Building Managers will also work with both the Director of the Hill Student Center and the Events/Reservations Coordinator regarding any set-up, event, or reservation concerns.
Duties and Responsibilities:
Customer Service
- Serve as liaison between the Hill Student Center and its patrons
Supervision
- Oversee events in the Hill Student Center and ensure compliance with all policies and regulations
- Monitor general building usage and report public access usage as well as event attendance when applicable
Event/Reservation
- Handle temporary or last minute changes to ensure client is completely satisfied with their experience with the Hill Student Center
Facility Security
- Conduct security rounds of the building
- Communicate with UAB Police regarding any immediate safety issues within the building
General
- Relay all pertinent information/issues to staff members as appropriate.
- Relay outstanding/pending items to replacement shift prior or supervisor;
- Enforce student center policies.
- Conduct regular inventory of setup equipment;
- Attend required student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Guest Services Attendant
Function and Scope:
The Game Room Attendant is responsible for assisting in the day-to-day operations of the Hill Student Center Game Room. Students working in this role ensure that Game Room equipment is accounted for, in good condition, and that all Hill Student Center policies are followed by patrons utilizing the space.
Skills:
A game room attendant serves as a vital customer service representative for Hill Student Center game room. Daily duties include providing guests with information about games/gaming systems, resolving complaints and keeping the room clean and in order.
Organizational Relationship:
Game Room Attendants report to the Game Room Supervisor and Building Manager during shifts and is supervised by the Operations and Technology Manager.
Duties and Responsibilities:
Facility Care
- Ensures all equipment is properly maintained and functional at all times including necessary software updates, cleaning of devices, charging/changing batteries as needed, and properly storing equipment when not in use. Inventory of equipment is performed hourly.
Costumer Service
- Monitor behavior of guests at all times and resolve/document inappropriate conduct as necessary.
- Provide exceptional customer service at all times and ensure that every guest is properly signed in when entering/exiting the space.
General
- Ensure space is clean and organized at all times and report maintenance concerns as needed.
- Maintains working knowledge of Game Room policies and procedures to communicate to patrons as needed.
- Attends mandatory student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Facility Services
Function and Scope:
The primary purpose of this position will be to assist in the set-up and removal of all non-stationary items in accordance to scheduling worksheet. The ideal candidate for this position will have a focus on detail while still able to see the big picture. A background or interest in operations, building services, or event management would be beneficial for the candidate interested in this position.
Skills:
Crew members should be highly self-motivated and detail oriented. Members should be able to work well with peers as well as handle task independently. Crew members should demonstrate tact and strong communication skills when dealing with both peers and building occupants.
Organizational Relationship:
Event/Building Crew members will report directly to the Event/Reservation Coordinator. After regular operation hours, Event/Building Crew will report to the on duty Building Manager. Event/Building Crew will also work with the Operations Manager and the Director of the Hill Student Center.
Duties and Responsibilities:
Set up
- Complete all daily event setups, technical requirements, furniture, equipment, etc.;
- Assist with daily event management to include unlocking meeting rooms, and maintaining awareness of daily event schedules
- Assist with resetting spaces after events/meetings
Facility Care
- Responsible for safety and security of facility, furnishings, equipment, guests, and employees.
- Responsible for appearance/cleanliness of public spaces and meeting rooms;
- Maintain neat and clean appearance of all areas of the student center (in coordination with housekeeping staff).
Customer Service
- Act as a greeter for individuals to the student center;
- Provide prompt and courteous customer service to guests and clients;
General
- Relay all pertinent information/issues to staff members as appropriate.
- Relay outstanding/pending items to replacement shift prior or supervisor;
- Enforce student center policies.
- Conduct regular inventory of setup equipment;
- Attend required student employee staff development meetings/programs/trainings.
- Other duties as assigned.
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Game Room Attendant
Function and Scope:
The Game Room Attendant is responsible for assisting in the day-to-day operations of the Hill Student Center Game Room. Students working in this role ensure that Game Room equipment is accounted for, in good condition, and that all Hill Student Center policies are followed by patrons utilizing the space.
Skills:
A game room attendant serves as a vital customer service representative for Hill Student Center game room. Daily duties include providing guests with information about games/gaming systems, resolving complaints and keeping the room clean and in order.
Organizational Relationship:
Game Room Attendants report to the Game Room Supervisor and Building Manager during shifts and is supervised by the Operations and Technology Manager.
Duties and Responsibilities:
Facility Care
- Ensures all equipment is properly maintained and functional at all times including necessary software updates, cleaning of devices, charging/changing batteries as needed, and properly storing equipment when not in use. Inventory of equipment is performed hourly.
Costumer Service
- Monitor behavior of guests at all times and resolve/document inappropriate conduct as necessary.
- Provide exceptional customer service at all times and ensure that every guest is properly signed in when entering/exiting the space.
General
- Ensure space is clean and organized at all times and report maintenance concerns as needed.
- Maintains working knowledge of Game Room policies and procedures to communicate to patrons as needed.
- Attends mandatory student employee staff development meetings/programs/trainings.
- Other duties as assigned.