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Course Description

The Human and Organizational Performance (HOP) course addresses numerous shortcomings in many of today’s leadership and management systems, safety management systems, and work method planning and execution systems. With a foundational premise that human error is inevitable and that complex systems can contain latent error traps, the HOP course will enable learners to create team-based approaches to improve work system development, hazard mitigation strategies that make it harder for employees to do the work incorrectly and easier for them to do it correctly, and leadership strategies that empower employees at all levels to do their best work. Particular emphasis is given to implementation of a HOP culture and non-technical leadership and team optimization skills within a HOP framework that are often absent from other hard-science academic offerings. One of the ultimate goals of this course is to help organizations become learning organizations with a focus on continuous improvement in not only safety but in leaders, teams, and operational performance.

Learner Outcomes

Upon completion of this course, learners will be able to:

• Describe the purpose of Human and Organizational Performance
• Assess each HOP Principle's ability to positively influence corporate operations and culture
• Explain why human error occurs during routine and non-routine work
• Identify work contexts that influence worker behavior
• Distinguish between effective learning strategies that will further your organization's HOP journey
• Develop a notional policy statement for addressing human error and failure that avoids blame language