UAB IT’s campus telecommunications team will be performing VoIP. Telephone maintenance beginning at 5 p.m. Friday, Sept. 15. The maintenance will ensure the telephone certificate file is refreshed.  

Because VoIP telephone reboots are required to download the new certificate, there is a chance some phones may require a manual reset.

If your VoIP phone is not connecting and requires a reset, please refer to the steps below or the instructional videos for your phone version.

To do a manual reset of the 8861 version of the Cisco VoIP phone (the 8861 has 10 buttons)

Click here to watch the video

  1. Press Application (the gear button) on your phone
  2. Select “Admin Settings”
  3. Select “Reset Settings”
  4. Select “All Settings”
  5. Select RESET soft key

To do a manual reset of the 7841 version of the Cisco VoIP phone (the 7841 version has four buttons):

Click here to watch the video

  1. Press Application (the gear button) on your phone
  2. Select “Admin Settings”
  3. Select “Reset Settings”
  4. Select “All” 
  5. Select RESET soft key