• UAB IT has big plans for 2022

    After a successful 2021 that saw innovations in mobile apps, security tools and infrastructure, UAB IT is looking toward more digital transformation in 2022. See our Annual Report for highlights and wins from 2021.

    Major upgrades for well-used systems on campus — including BlazerNET and the Research Administration portal — are on the roadmap for the coming year. Oracle was already upgraded in late 2021 with a new, more user-friendly interface. UAB IT’s goal is to provide cost-efficient, innovative services for campus that transform processes and create a competitive advantage.

    Among other planned improvements:

    • Updating the research technology purchasing process, to both streamline and shorten the process to better accommodate researchers’ needs.
    • Considering a conference room technology standard to create a more consistent experience across campus.
    • Expanding the AskBlaze chatbot capability so that any department can request a chatbot.
    • Assisting with technology for World Games venues on campus.
    • Introducing new security measures, including mandatory information security training for all employees and holding a tabletop exercise to determine how best to respond to attacks such as ransomware.
     
  • IRS scams are just around the corner

    Scammers are lurking behind screens, just waiting to get your information. Here are some tips to keep you safe during the upcoming tax season.

    Scammers will call or email you about money owed to the IRS.

    • Scammers may use the victim's native language to coerce them into payment.
    • May threaten to arrest or deport a person if they refuse payment.
    • Will ask you to send payment on a prepaid debit card or cashier's check

    Be wary of links, do not click on them:

    • You can hover over the links before clicking anything to see if the links are legit.
    • You can type the URL in and check to make sure that the links are legit.

    Never share personal information over the phone or internet.

    Common security mistakes that can lead to scammer hacks:

    • Poor passwords
    • Sharing too much information
    • Piggybacking on multiple devices

    The IRS will never contact you over email or phone. If any money is owed, they will send a letter to you.

     
  • New Teams emojis add some fun to your messages

    Keep your chats interesting with hundreds of new emojis in Teams.

    Microsoft is adding hundreds of new reaction emojis in Teams later this month. These will be available in all Teams platforms. This will include an updated reactions UI with categories.

    “Sometimes it’s easier to send a smiley face, or a thumbs up, instead of typing. Reactions and emojis cut down time where we can focus on our tasks more,” said Steven Johnson, systems analyst architect for UAB, whose team oversees Microsoft apps.

    Did you know that reactions and emojis can be customized by the users? Before sending an emoji, check to see if there is a grey dot next to the figure. If there is, right click it and from there users can customize the skin and hair tones.

    Microsoft 365 allows Blazers to message collaborate, and store information in the cloud. This service is available for free to the UAB community. Visit UAB IT’s website and click the TechSolutions tab to learn more.

     
  • Band of Excellence: Four Metrics. Four Ways to excel.

    Band of Excellence Logo

    As UAB IT approaches 2022, employees are focused on four metrics — a "band of excellence" designed to help serve the UAB campus and empower faculty, staff and students to achieve excellence.

    The four metrics — 100 wins, which help make us agents of innovation; customer satisfaction; service availability; and service level agreements — will be the focus of IT employee goals.

    Students, faculty and staff can track UAB IT’s 100 wins for previous years; beginning in 2022, UAB IT will be updating those wins monthly.

    UAB IT measures customer satisfaction through the surveys linked in every IT ticket.

    "We encourage customers to fill out that survey when they can, because it helps us assess our level of service and make improvements when necessary," said Jason Johnson, executive director of client success.

    Service availability is a gauge of the amount of time core services are available. Students, faculty and staff can always check on service availability at status.uab.edu, where notices of upcoming maintenance or service issues are posted.

    Service level agreements measure how well UAB IT adheres to the level of service expected for the support and delivery of core services.

  • UAB IT has big plans for 2022

    After a successful 2021 that saw innovations in mobile apps, security tools and infrastructure, UAB IT is looking toward more digital transformation in 2022. See our Annual Report for highlights and wins from 2021. Major upgrades for well-used systems on[…]

  • IRS scams are just around the corner

    Scammers are lurking behind screens, just waiting to get your information. Here are some tips to keep you safe during the upcoming tax season. Scammers will call or email you about money owed to the IRS. Scammers may use the[…]

  • Sharing documents in Microsoft 365 is even easier

    Microsoft 365 is making it easier for you to share files across the platform. Before this update it was complicated to share files with coworkers.  Now, Microsoft offers updates to help streamline productivity without having to leave your browser. You[…]

  • New Teams emojis add some fun to your messages

    Keep your chats interesting with hundreds of new emojis in Teams. Microsoft is adding hundreds of new reaction emojis in Teams later this month. These will be available in all Teams platforms. This will include an updated reactions UI with[…]

  • Tips to protect you from Identity Theft

    “Identity theft isn’t a joke. Millions of people suffer from it each year.” While that Dwight Schrute line was played for laughs on “The Office,” identity theft is a real risk. “When it comes to personal information, you are the[…]

  • Got a new device? Secure your logins with DUO

    So, you got a new device for a present. As a member of the UAB community the first thing you should download is the DUO app. UAB IT recommends registering two devices to your account for easy access, but sometimes[…]

  • Information Security Training now required for UAB employees

    Beginning in mid-February, all UAB campus employees will be required to take annual information security training. The course will be assigned through the UAB Docebo campus learning system. “Now, perhaps more than ever, companies and institutions around the world are[…]

  • Band of Excellence: Four Metrics. Four Ways to excel.

    As UAB IT approaches 2022, employees are focused on four metrics — a "band of excellence" designed to help serve the UAB campus and empower faculty, staff and students to achieve excellence. The four metrics — 100 wins, which help[…]

  • Microsoft Favorites make organizing your email a snap

    Microsoft makes it easier to focus your Outlook app further with the feature Favorites. Favorites can include people, groups and folders. With Favorites turned on, you can view messages sent only from those groups instead of having to scroll through[…]

  • Keep all your passwords in one place with Keeper

    UAB campus faculty, staff and students have a safe and free way to save passwords — not only their BlazerID passwords, but passwords that may be used in other platforms. “Password security is necessary,” said Rob Ferrill, chief information security[…]


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