After more than 25 years at the University of Alabama at Birmingham (UAB) and nearly a decade with the UAB Department of Pediatrics, Cathy Turner, MSHA, CPA, CGMA, is retiring as executive administrator, concluding a career defined by steady leadership, operational strength and an unwavering commitment to the people who power pediatrics.
A career rooted in purpose
Turner joined UAB in 1998, spending 15 years in ophthalmology before transitioning to pediatrics in fall 2015. When the opportunity to join pediatrics arose, she felt a strong sense of alignment with the department’s mission and culture.
“I remember thinking, if I’m fortunate enough to join this department, I could see myself finishing my career here,” said Turner. “And that turned out to be true.”
Coming from a smaller department, Turner quickly adapted to the scale and complexity of pediatrics, which was nearly five times the size of her previous department. With a background as a certified public accountant, she brought financial expertise and operational insight to a department experiencing significant faculty growth and expansion.
During her time in pediatrics, Turner also continued her professional development, completing the Momentum Executive Leadership Program and earning a Master of Science in Health Administration with the department’s support. She credits UAB not only for investing in her professional growth, but for consistently supporting her both personally and professionally throughout her career.
Navigating change and strengthening culture
L to R: Cathy Turner and Yung LauOne of the most defining chapters of her tenure came during the COVID-19 pandemic. Workflows changed overnight, telehealth expanded rapidly and nearly every aspect of operations required real-time problem-solving.
“The job changed completely,” said Turner. “Every day was just figuring things out. But I’m proud that we made it through it together.”
Looking back, Turner considers leading the department through that period one of the most meaningful accomplishments of her career. She credits the physicians, staff and administrative teams who stepped up during an unprecedented time of uncertainty.
Beyond COVID, Turner takes particular pride in the department’s commitment to recognizing and supporting its people. She highlighted the development of the Staff Wellness and Recognition Council, which grew from employee engagement feedback, as a meaningful step in strengthening departmental culture.
“There is never a time in pediatrics when we include one group and not another,” said Turner. “We are one department and that matters.”
Ensuring that recognition efforts included UAB employees and affiliated work groups was especially important to her. She also expressed deep appreciation for the administrative leadership team, noting their continuity, dedication and willingness to grow alongside the department.
A legacy that continues
Her leadership style, often described as quiet but deeply impactful, has earned the respect of colleagues across the institution.
“Cathy works quietly in the background never attracting attention to herself. She is without doubt one of the most effective leaders with whom I have worked,” said Yung Lau, M.D., professor and chair of the Department of Pediatrics.
“The depth of her dedication to the department has been key to our many successes over the last 10-plus years. I will especially miss her guidance, particularly in ethically difficult situations. As any good leader, she leaves behind a strong team,” Lau added.
David Ingram, director of administrative and fiscal affairs and interim executive administrator in the Department of Pediatrics, also reflected on her leadership.
“She has been an outstanding leader of our department,” said Ingram. “Cathy’s steady presence, institutional knowledge and commitment to doing what is right for the department have made a lasting impact. Great leaders thrive in diversity and Cathy exemplified that every day.”
Reflecting on her personal impact, Ingram added:
“Her calmness in the storms created stability during times of change and challenge. She has not only strengthened the Department of Pediatrics but also made a profound impact on my life and my career. She will be missed greatly. I wish her the very best in retirement.”
As she prepares for retirement, Turner describes her time in pediatrics as the most meaningful chapter of her career.
“This is the best job I’ve ever had,” Turner explained. “The nicest people I’ve ever worked with. I’ve always been proud to say I work in this department.”
In retirement, she looks forward to traveling with her husband, spending time with her children and embracing a new pace of life. While she may be stepping away from her role, the systems she strengthened and the culture she helped shape will continue to guide the department forward.
The Department of Pediatrics is grateful for her years of service, steady leadership and the strong foundation she leaves for the future.