Need help with technology? Reporting an issue, submitting a ticket is the fastest and most effective way to get assistance.
When Should You Submit a Ticket?
Submit a ticket for:
- Technical issues and outages (Kaltura, MEDMap, Canvas)
- Classroom and conference room technology support
Report a Problem
Access the service portal to report a problem.
Why Your MEIS Ticket Matters
A ticket does more than notify our team. It helps MEIS:
- Track and prioritize requests
- Measure response and resolution times
- Identify service trends and improvement opportunities
- Plan future technology investments and support resources
Just as importantly, tickets ensure continuity of support. When a request is documented in the ticketing system, the entire MEIS team can view its status, history, and next steps. This allows us to collaborate more effectively, avoid delays, and provide seamless service if a team member is unavailable.
Partnering for Better Service
Every ticket helps us better understand the needs of our community and improve the services we provide. Taking a moment to submit your request through the MEIS ticketing system helps ensure timely support today while providing the visibility and data needed to deliver even better service in the future.