module
resources
module A: Building Belonging
Module A Introduction
This module looks at ways we can all better foster a climate of inclusiveness and, in particular, avoid situations and actions that unconsciously exclude others.
Building Belonging Part 1
This introduction to Module A covers the need to belong, the effects of social rejection and the importance of building diverse and inclusive workplaces.
Building Belonging Part 2
Part 2 introduces the Five Factors for Building Belonging and covers Factors 1 through 3. The topics include leadership, commitment to inclusion, authenticity and being deliberate in our efforts toward building an inclusive environment.
Building Belonging Part 3
Beginning with Factor 4, part 3 discusses creating clarity and oversimplification. It wraps up with Factor 5: Adopting color boldness.module B: Understanding Bias
Module B Introduction
This module invites you to explore the ways in which unconscious bias can impact the way you live and interact with others. By understanding their influence and becoming more aware of our own biases, we can begin to recognize the biases that have the potential to create problems and start to foster environments based on respect and understanding.
Understanding Bias Part 1
This introduction to Module B discusses the definition of implicit or unconscious bias, and the ways in which it may play a role in our everyday decision-making.
Understanding Bias Part 2
This video discusses some of the many forms of cognitive bias, and the ways in which they play out in real life situations. Sex bias, the motherhood penalty, the maternal wall, and the fatherhood bonus are all explored.
Understanding Bias Part 3
Negative biases based on sexual orientation, gender identity, race, ethnicity, socioeconomic status, body type, disability, age, and other factors are examined – along with the real, personal impact of bias.
Understanding Bias Part 4
Implicit bias impacts everyone. This video explores how to combat unconscious biases, and some key pitfalls to avoid.module C: Cultural Competency
Module C Introduction
From country of origin to socioeconomic status, culture is as varied as each and every individual. This module explains how increasing our cultural competence in patient interactions results in greater satisfaction with the delivery of care, better adherence to treatments and improved health outcomes. Cultural competence is a critical skill for healthcare providers who deal daily with diverse people in life-and-death situations.
Cultural Competency Part 1
Cultural competency is far more than a simple awareness of other cultures - and culture impacts how we speak, think, work, and interact. Part One delves into foundational definitions of cultural competency.
Cultural Competency Part 2
Find out how culture is influencing your relationships - even though you might not be aware of it - in Part Two of this series on Cultural Competency.
Cultural Competency Part 3
Discover the principles for effectively using cultural competency in your interactions with others in order to develop a more welcoming, innovative environment.module D: Conflict Resolution
Module D Introduction
Conflict is a natural part of daily life—especially among people who see the world differently, based on their ideas, expectations, culture, beliefs and backgrounds. When conflict occurs, it can lead to distrust, weakened communication, fractured collaboration, higher turnover and poor performance. However, not all conflict is negative. This module explores conflict and how we can approach it with thoughtfulness and respect for all.
Conflict Resolution Part 1
In this opening segment of this module on conflict resolution, Dr. Tony Jones discusses the potential impact of negative conflict on individuals and organizations.
Conflict Resolution Part 2
In this segment, Dr. Tony Jones discusses conflict styles and how they impact interactions with our colleagues, employees, and supervisors.