UAB Human Resources has launched a new customer service helpdesk to provide the UAB community with an easy way to access commonly asked questions and request assistance.

The HR Service Center features an online HR Portal with announcements from HR and across campus, resources for leaders including COVID-related tools and information for managers, and a knowledge base of FAQs searchable by topic. Topics covered in the HR Knowledge Base include questions on leaves of absence, emergency policies and procedures, benefits and retirement, and more.

Employees can also submit a ticket for help with additional inquires by clicking on the “Get in Touch” button on the home page or use the portal’s friendly support bot to find answers to questions 24 hours a day, seven days a week.

Explore the HR Portal at uabhr.freshdesk.com.

— Posted November 11, 2020