As UAB IT approaches 2022, employees are focused on four metrics β a "band of excellence" designed to help serve the UAB campus and empower faculty, staff and students to achieve excellence.
The four metrics β 100 wins, which help make us agents of innovation; customer satisfaction; service availability; and service level agreements β will be the focus of IT employee goals.
Students, faculty and staff can track UAB ITβs 100 wins for previous years; beginning in 2022, UAB IT will be updating those wins monthly.
UAB IT measures customer satisfaction through the surveys linked in every IT ticket.
"We encourage customers to fill out that survey when they can, because it helps us assess our level of service and make improvements when necessary," said Jason Johnson, executive director of client success.
Service availability is a gauge of the amount of time core services are available. Students, faculty and staff can always check on service availability at status.uab.edu, where notices of upcoming maintenance or service issues are posted.
Service level agreements measure how well UAB IT adheres to the level of service expected for the support and delivery of core services.