UAB Hospital honored for outstanding patient experience

Patient experience measures like communication, responsiveness, cleanliness and pain control among criteria for UAB Hospital’s 2014 Outstanding Patient Experience Award.

uab hsopital fUniversity of Alabama at Birmingham Hospital has received the 2014 Outstanding Patient Experience Award from Healthgrades.

Healthgrades identified 447 hospitals that scored in the top 15 percent on the Center for Medicare and Medicaid Services patient experience survey. Healthgrades analyzed Hospital Consumer Assessment of Healthcare Providers and Systems survey results for 3,939 U.S. hospitals. The surveys included in the analysis were completed between April 2012 and March 2013.

Each survey includes 27 questions addressing 10 distinct patient experience measures, such as cleanliness, clarity of discharge instruction, communication with physicians and nurses, staff responsiveness, medication information, pain management, quietness, and overall satisfaction.

“Compared to those at other U.S. hospitals, the recipients of the Healthgrades Outstanding Patient Experience Award have demonstrated that they excel in ways their patients value most,” said Evan Marks, Healthgrades’ executive vice president of strategy and informatics. “Our analysis shows that the personal impact of caregiving — like responsiveness to needs, communication and pain control — is what is most important to patients.”