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With thousands of instructors starting to use Zoom to teach their courses, eLearning has received several questions in regards to accounts, teaching features, security, and recordings. Below is a compilation of these questions and our answers.



  • How do I get an account?

    Faculty, staff, and students can create their UAB Standard (Non-HIPAA) zoom account by navigating to uab.zoom.us and clicking the green button that says ‘Sign in' then type in your BlazerID and password. This type of account allows you to use Zoom in Canvas, record to the cloud (faculty/staff), and use Kaltura.

    If you need a HIPAA compliant account, you can request your account through the form on the UA system website. Please note HIPPA accounts cannot record or be used in Canvas.

  • What if I need a HIPAA Compliant Account?
    Those that plan to use Zoom to meet with patients, discuss Protected Health Information (PHI) or for any other use that would require HIPAA compliance can request a HIPAA compliant account by selecting the HIPAA options on the account request form on the UA system IITS website. Please note this type of account cannot record or be used in Canvas.
  • How do I know what type of account I have?

    Users either have a Basic or licensed account. Log in to Zoom in a web browser and click Profile at the top left, then look under License Type. Refer the information at the top of this page to see the differences in basic and licensed accounts.

  • How do I know which account I am under?

    There are two main accounts at UAB: UAB Standard (Non-HIPAA) and UAB HIPAA. Users can log into their Zoom account in a web browser and click Account Profile at the far left, then look and see the type and name of the account they are under.

  • Do my students need to create a Zoom account?

    Students do not need to create a Zoom account in order to attend your meetings that you schedule and host. Students only need to create an account if they want to schedule and host their own meetings (ex. group projects).

  • What are the different roles in a Zoom meeting?

    There are multiple roles available for a meeting: host, co-host, alternative hosts, and participants. The role that you have in a meeting is designated by the host.

    • Host: The user that scheduled the meeting. They have full permissions to manage the meeting. There can only be one host of a meeting.
    • Co-hosts: Shares most of the controls that hosts have, allowing the co-host to manage the administrative side of the meeting, such as managing attendees. The host must assign a co-host during the meeting. Co-hosts cannot start a meeting. If a host needs someone else to start the meeting, they can assign an alternative host.
    • Alternative hosts: Shares the same controls as co-hosts, but can also start the meeting. Hosts can assign alternative hosts when they schedule a meeting.

    See more details on what each role can do

  • What is the difference in Zoom meetings and webinars?
    Feature Meeting Webinar
    Description Zoom meetings are ideal for hosting more interactive sessions where you’ll want to have lots of audience participation or break your session into smaller groups. Think of webinars like a virtual lecture hall or auditorium. Webinars are ideal for large audiences or events that are open to the public. Typically, webinar attendees do not interact with one another. Though Zoom provides options for you to get more social with your attendees, your average webinar has one or a few people speaking to an audience.
    Participant roles
    Audio sharing
    • All participants can mute/unmute their own audio
    • Host can mute/request to unmute participants
    • The Host can set all participants to mute upon entry
    • Only the Host and panelists can mute/unmute their own audio
    • Attendees join in listen-only mode
    • The Host can unmute one or more attendees
    Video sharing All participants Hosts and panelists
    Screen sharing
    Capacity 100 participants for basic users 300 participants for licensed Up to 100-10,000 participants, depending on the paid license.
    Participants list Visible to all participants Visible to host and panelist
    Email reminders   If registration is enabled
    Chat In-meeting Chat Webinar Chat
    Meeting reactions  
    Nonverbal feedback Only raise hand
    File transfer  
    Polling Polling for meetings Polling for webinars
    Livestream Facebook, YouTube, Workplace by Facebook, Custom Streaming Service Facebook, YouTube, Workplace by Facebook, Custom Streaming Service
    Registration Registration for meetings Registration for webinars
    Closed captioning
    Breakout rooms  
    Practice session  
    Waiting room New Insights into the Role of the CNS Melanocortin System in the Control of Food Intake and Body Weight
    Paypal integration  
    Require password to join
    International dial-in numbers
  • How do I purchase a webinar license?

    The UA system IITS office offers webinar licenses for purchase. More information on pricing and ordering can be found on the UA system website. Users interested in renting a webinar license for a specific event can contact UAB eLearning for up to 500 attendees or University Relations for up to 5,000 attendees.

    UAB eLearning offers various levels of support that range from simply providing you the webinar license for you to use to hosting your event virtually and providing training, technical support, and instructional design services. Fill out our Virtual Event Support form and one of our team members will reach out to discuss all of our service options.
  • What if my students need to schedule and host meetings for longer than 40 minutes?

    Students are given a basic account that is limited to 40 minute meetings. They can schedule as many back to back meetings as desired. If students still need to meet longer than 40 minutes, they can fill out the UA system account request form. Students requesting a licensed(pro) account will be required to provide contact information for their supervisor so that their reason can be confirmed. If approved, students accounts will be returned to back to basic accounts after the end of that academic year (July 31st).

    Alternatively, students can use an alternative technology such as Microsoft Teams Meetings.

  • Can Zoom be accessed on a Mobile device?

    Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

  • What do I do if I receive an error when accessing Zoom in Canvas?

    Instructions are provided below based on the error code received. If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

    Error Code 1010: User Not Found on this Account

    This code appears because you either have a free (basic) zoom account or a UA systems account and must transfer your account to UAB eLearning in order to access Zoom in Canvas.

    1. Go to uab.zoom.us/saml/login.
    2. Type in your BlazerID and Password if prompted.
    3. If asked, click "Switch to the New Account" option.
    4. Click the "Confirm your email address" button when prompted.
    5. An email will be sent to your UAB email address from no-reply@ zoom.us. (It may take a few minutes.)
    6. Click the "Switch to the new account button" found in the email.
    7. Click the "I Acknowledge and Switch" button, when prompted.
    8. Your account is now under UAB eLearning and can be used in Canvas. Reattempt to access the Zoom tab in Canvas.

    Error Code 2216: The Instructor’s Email is Invalid

    This error appears because you do not have a Zoom account or because you do not have your @uab.edu email address as your default email in Canvas.

    If the email listed in the error message is your @uab.edu email address then follow the directions below to create a UAB eLearning Zoom account.

    1. Go to https://uab.zoom.us/saml/login.
    2. Type in BlazerID and Password if prompted.
    3. You now have a UAB eLearning Zoom account that can be used with Canvas.

    If the email listed in the error code is not your “@uab.edu” email address follow these steps:

    1. Use the instructions in this Canvas Guide to change the Default email address in Canvas to your @uab.edu address.
    2. Once that process is complete, attempt to access Zoom inside Canvas again.

    If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.


  • Why did I get an email saying someone joined my meeting?

    By default, Zoom will notify you if someone has clicked the link to join your meeting before you have started it. This can be useful, if you have forgotten you had a scheduled meeting or you are using Zoom for office hours.

    It is possible that the user clicked on the link early by accident. If you do not know the user, it is possible that they typed in your meeting ID by mistake trying to get into another meeting.

    As long as you do not have ‘Enable join before host’ enabled in your meeting, the user that clicks your link does not actually get into your meeting unless you have started the meeting, so there is no security threat. We recommend enabling a password and/or using the waiting room so that you can prevent any undesired users from entering your meeting while in progress.

    If you would like to turn off this automatic email notification, follow these directions.

    1. Log in to uab.zoom.us.
    2. Click Settings, then click Email Notification.
    3. Click the toggle to turn off notification for “When attendees join meeting before host”

Teaching (Features)

  • How many people can join my meetings?

    Instructors are provided an account that allows up to 300 participants.

  • Can I share my slides in a Zoom meeting?

    Yes, with Zoom you have the ability to share your audio, webcam, and computer screen. You can share your screen, pull up your slides full screen, and present like you would in class. Your students are seeing what you see on your screen and hearing you talk over them.

    How to share your screen.

  • How do I invite my students to my Zoom meeting?

    It is best to schedule your Zoom meeting in the Zoom tab in Canvas. Meetings scheduled in a Canvas course are automatically available for students to join by clicking join in the Zoom tab in Canvas or course calendar/to-do list.

    If you scheduled a meeting outside of Canvas, you can either share the meeting link in a Canvas announcement module or import that meeting into Zoom tab in Canvas.

  • How do invite a guest (external to Canvas course) to a Zoom meeting?

    Students do not have to be provided the Zoom join link if you schedule your meeting inside of Canvas, but anyone outside of Canvas will need to be provided the join link or invitation to your Zoom meeting so they can join.

    Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

  • How do I allow a guest speaker or student to share their screen and present?

    You do not have to do anything special to allow someone in a meeting to share their screen. The default settings of Zoom allows any attendee in your meeting to share their screen, webcam, and audio. Simply invite external speakers to the meeting by sending them the Zoom invitation/join link.

    Note: If the host is sharing their screen, it will not let an attendee share their screen. All you have to do is stop sharing your screen and then they can.

  • What is a co-host?

    Co-host are people you allow to have similar features as you, meaning they can manage participants. Note: You do not have to make someone a co-host to share their screen or present. All attendees have this ability by default.

    You can make anyone in your meeting a co-host once the meeting has begun.

  • Can I annotate on my PowerPoint or shared screen?

    Yes, the host and attendees can draw, highlight, stamp, and place arrows or a laser on a virtual whiteboard or whatever is shared on the screen such as a PowerPoint.

  • How can students ask questions or engage during the meeting?
  • Can I poll my students?

    Yes, there is a polling feature that is turned on by default. It is best to create your polls beforehand. You can create up to 10 sets of 25 polls. Your options are single choice or multiple choice questions. When you present a poll, you can see the results privately and then choose to share the results to all in the meeting. You can also run a report at the end to show what everyone answered.

  • How do I manage students (attendees) in my Zoom room?

    Hosts and co-hosts can mute/un-mute individuals or all participants, change who attendees can chat to, and choose who can share their screen. Learn more about managing attendees.

  • What is a breakout room?

    Breakout rooms are a feature that is enabled by default in the toolbar of Zoom. It allows you to break your total attendees into separate Zoom sessions for an amount of time. The groups can be made manually or automatically on the fly. Once you send everyone into a breakout room, the host and co-host can pop in to one breakout room at a time to see how things are going or to assist students.

    Note: Breakout rooms are not included in the Zoom cloud recording. Students placed in the breakout room can record the breakout room session locally to their device.

  • How do I assign students to a breakout room?

    Option 1

    Breakout Rooms can be created once in a meeting. You can have Zoom randomly assign students into a desired amount of rooms or you can manually assign which participants are in each room.

    Option 2 (advanced)

    Zoom also has the ability to pre-assign breakout rooms before a Zoom meeting begins though this feature only exist outside of Canvas. If you choose to use this feature, please follow the instructions below.

    1. Schedule meeting at uab.zoom.us
    2. Check the boxes for (both check boxes are required for it to work)
      • Only allow authenticated users to join
      • Pre-Assign Breakout Rooms
    3. Upload a CSV of the breakout rooms and who you want to be placed in those rooms (@uab.edu emails) Note: CSV is case sensitive and must use all lowercase for emails
    4. Share the meeting join links with students by sending an announcement, email, etc. or import the meeting into your Canvas shell using the 3 dots at the top right of the Zoom tab in Canvas and typing the meeting ID in (meetings can only be imported into one Canvas shell).
    5. Tell your students they will be asked to sign in when joining your meeting (this is the only way it will know who they are and what room to put them in). They will have to sign in using SSO (Single Sign On = BlazerID/Password). Here is a guide on how to sign-in to Zoom on phone or computer when joining a meeting.

    When your students join, it will pair them with the emails you pre-assigned. When you are ready to send them to their breakout rooms, click ‘Break out rooms’ in the Zoom toolbar and click ‘Open All Rooms’. If you see anyone left over not assigned, you can assign them to a room manually.

    Learn more about breakout rooms.

  • How do I use a virtual background?

    Virtual background is a feature that can replace your background behind you when sharing your webcam with a static image or video. Not all computers meet the required technical specifications to use this feature.

    To use a virtual background:

    Before Meeting

    1. Open the Zoom application on your computer and sign in using SS0 (Single Sign-On, BlazerID)
    2. Click your profile picture at the top right, then click Settings.
    3. Select Virtual Background.
    4. Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the correct color for the green screen.
    5. Click on an image to select the desired virtual background or add your own image by clicking + and choosing if you want to upload an image or a video.
      • If prompted, click Download to download the package for virtual background without a green screen.

    During a Meeting

    1. In a Zoom meeting click the ^ arrow next to Start/Stop Video.
    2. Click Choose a virtual background...
      • Notes:

      • Ensure that you are using a solid background color for best performance.
      • After you select an option, that virtual background will display during your meetings.
      • To disable Virtual Background, choose the option None.
  • How can I use Zoom for Office hours?

    Below are a few suggestions:

    Option 1

    Instructors can schedule a Zoom meeting and call it “office hours’ using the Zoom tab in Canvas and allow multiple students to come in and ask questions during that time. You would simple start this meeting, continue working on your computer, and would hear the doorbell when a student enters so that you can attend to their questions.

    If you want your office hours to be available to multiple classes at the same time, you can click the checkbox in the meeting options to ‘use personal meeting ID’. This will allow everyone from multiple classes to join into the same meeting. *This option is not available for reoccurring meetings.

    Option 2

    Instructors can also have students email you or book a time with you in some other format (Microsoft bookings, excel sheet sign up, Canvas Calendar appointment groups) and have one-on-one meetings with students through Zoom. You can also use your personal meeting room for this, but we recommend that you click the “enable waiting room’ option so that if another student tries to join while you are meeting with a student, you can admit them in or message them to let them know you will be with them shortly.

  • How do I share my screen?

    See more information on sharing your screen

  • How do I share a video/music in a Zoom meeting?

    When choosing to share your screen there are two checkboxes at the bottom you should consider enabling.

    • Check Share Computer Sound: If you check this option, any sound played by your computer will be shared in the meeting.
    • Check Optimize for full screen video clip: Check this if you will be sharing a video clip in full screen mode. Do not check this otherwise, as it may cause the shared screen to be blurry.

    If you have already started sharing your screen you can find these option in the 3 dots (More button the toolbar).

  • What is private chat and how do I turn it on?

    Private chat means a participant of a Zoom meeting can chat privately with another participant without the host knowing. Private chat is now turned off by default within Zoom UAB eLearning Zoom accounts. Right now Hosts are the only ones that can privately chat with a participant. Participants can only chat with everyone in the room or the host. You can re-enable it in your account by going to you Zoom account in a web browser, clicking settings button on the left, and toggling the ‘private chat’ feature. This allows private chat for all future meetings you schedule and host.

  • How do I track attendance in Zoom meetings?

    Attendance in a Zoom meeting is accessible as a Usage Report. A Zoom Usage Report displays how many and who attended the meeting.

    Learn more about pulling Zoom reports. Additionally, instructors can also pull reports from Zoom in Canvas if the meeting was scheduled there.


  • Is Zoom secure? Can an unwanted user join my meeting?

    Any user that has the join link to your Meeting can join in. Avoid publicly posting your meeting link, especially your personal meeting room link. Other security measures are shown below.

    Set a Meeting Password

    This makes it so that users trying to join by typing a meeting ID in will also have to know the password. Users joining from Canvas or by clicking a join link will not have to know the meeting password. This settings is automatically turned on for all users on the UAB eLearning account.

    Enable Waiting Room

    This makes it so that users joining your meeting do not immediately join the room but see a screen letting them know the host will let them in soon. The host of the meeting is notified when someone is in the meeting room and can admit them in or message them privately. This feature is turned on for all meetings by default, but can be unchecked if desired. This option is great to turn on for your personal meeting room.

    Lock the Meeting

    Once a meeting starts, the host can lock the meeting (found in the participants tab). This prevents anyone from joining even if they have the join link and password.

  • What should I do if someone is disturbing a Zoom meeting?

    If an unwanted person were to join your meeting or a student were to misbehave in a Zoom session, the host can remove participants from a meeting. Note that this user will be unable to join the same meeting.

  • What if I do not want participants to share their screen?

    By default, all users can share their screen in a Zoom meeting. You can restrict the ability to share a screen to just the host once in the meeting or in your account settings for all future meetings if desired.


Student Specific Questions

  • How do I join my instructor’s meeting? Do I need an account?

    Students do not need a Zoom account in order to join Zoom meetings by default. Just click the Join button beside the meeting title in Canvas, or the join link provided by your instructor.

    More information can be found in our Student Zoom Guide.

  • Can Zoom be accessed from a smart phone?

    Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

  • Can students host Zoom meetings?

    Students can create a Zoom account by clicking the green button that says ‘log into/create Zoom Account’ on the eLearning Zoom webpage. Students are provisioned a basic account that allows them to schedule and host meetings with up to 100 participants and is limited to 40 minutes in length. Students can schedule an unlimited amount of meetings.

  • What if I need to meet longer than 40 minutes?

    Students are given a basic account that is limited to 40 minute meetings. They can schedule as many back to back meetings as desired. If students still need to meet longer than 40 minutes, fill out the UA system account request form. Students requesting a licensed(pro) account will be required to provide contact information for their supervisor so that their reason can be confirmed. If approved, students accounts will be returned to back to basic accounts after the end of that academic year (July 31st).

    Alternatively, students can take advantage of other video conferencing tools such as Microsoft Teams that does not have a time limit on meetings. More information on Microsoft Teams is available on the UAB IT website.

  • Can I record my meetings?

    Students can record meetings they host locally to their computer. Meaning a MP4 file will be available on their device once the meeting is completed.

Still Have Questions?

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