""Zoom provides cloud video conferencing and simple online meetings. Instructors can now use Zoom Web Conferencing tool within Canvas to provide a virtual classroom experience, record lectures, or host virtual office hours. Users can seamlessly create Zoom meetings and instantly record and add to the Kaltura media space inside Canvas.


  • High-quality HD video and audio
  • Call-in to meeting’s audio feed using phone
  • Easy-to-use tools for collaborating online with others, including sharing and co-annotation tools, breakout rooms, polling, and white-boarding
  • Allows for high-quality recordings of meetings and downloading of those recordings as MP4 files
  • A full-featured app for iOS and Android

How to Access Zoom

Click the above button access or create a UAB Zoom account. Faculty and staff are assigned a Pro account and students are assigned a Basic account.

Pro Accounts:

  • Up to 300 participants
  • Unlimited Meeting Duration
  • Unlimited amount of meetings
  • Record to the cloud or local machine
  • Link recordings to Canvas via Kaltura
  • Customize Personal Meeting ID/Link URL

Basic Accounts:

  • Up to 100 participants
  • Limited to 40 minute meetings (When three or more participants join)
  • Unlimited amount of meetings
  • Record to local machine

If you need a HIPAA compliant account or do not need access to Zoom inside of Canvas, fill out the user account request form on the UA System Website.

Zoom Downloads

Users can download the latest version of Zoom for the computer and/or mobile device by clicking the Download button below and selecting the desired download from the Zoom website.



Zoom FAQ

Do participants need a Zoom account to join a meeting?

Participants do not need a Zoom account to attend a meeting. Anyone who has the meeting Link can attend a Zoom meeting even if they aren't affiliated with UAB. It is even easier than that if you are using Zoom inside of Canvas.

pdfLearn more about how instructors can use Zoom in Canvas.

Can Zoom be accessed on a mobile device?

Yes. There are official free apps available for iOS and Android. The apps support many of Zoom’s features, including hosting meetings and viewing screen sharing. Zoom also includes built-in support for calling in to a meeting over telephone.

How do instructors record meetings to Canvas?

Instructors can link their Zoom account to Kaltura Media Space so that all cloud recordings show up in their My Media tab in Canvas.

pdfLearn more about Zoom and Kaltura.

How do I know what type of account I have (licensed/basic)?

Login to Zoom at uab.zoom.us, click on the My Profile tab at the top left, and see what is in the User Type field. Learn more about Zoom Profiles.

What do I do if I receive an error when accessing Zoom in Canvas?

Instructions are provided below based on the error code received. If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.

Error Code 1010: User Not Found on this Account

This code appears because you either have a free (basic) zoom account or a UA systems account and must transfer your account to UAB eLearning in order to access Zoom in Canvas.

1. Go to https://uab.zoom.us/saml/login.

2. Type in your BlazerID and Password if prompted.

3. If asked, click "Switch to the New Account" option.


4. Click the "Confirm your email address" button when prompted.

5. An email will be sent to your UAB email address from no-reply@ zoom.us. (It may take a few minutes.)

6. Click the "Switch to the new account button" found in the email.


7. Click the "I Acknowledge and Switch" button, when prompted.


8. Your account is now under UAB eLearning and can be used in Canvas. Reattempt to access the Zoom tab in Canvas.

Error Code 2216: The Instructor’s Email is Invalid

This error appears because you do not have a Zoom account or because you do not have your @uab.edu email address as your default email in Canvas.

If the email listed in the error message is your @uab.edu email address then follow the directions below to create a UAB eLearning Zoom account.

  1. Go to https://uab.zoom.us/saml/login.
  2. Type in BlazerID and Password if prompted.
  3. You now have a UAB eLearning Zoom account that can be used with Canvas.

If the email listed in the error code is not your “@uab.edu” email address follow these steps:

  1. Use the instructions in this Canvas Guide to change the Default email address in Canvas to your @uab.edu address.
  2. Once that process is complete, attempt to access Zoom inside Canvas again.

If you need additional assistance accessing Zoom inside Canvas, fill out the eLearning Academic Technology Support form.


I am a student. What are my options for hosting a meeting?

Students have the ability to create a Basic Zoom account and host meetings but may want to consider using Microsoft Teams if there is a need to meet for longer than 40 minutes. See the table below that compares features and settings. Visit the UAB IT website for more information on Microsoft Teams.

Compare Software

Microsoft Teams
Unlimited # of Meetings Duration of Meeting 40 minutes if more than two people are in a meeting; unlimited if a 1:1 meeting. Unlimited.
Meeting Recording Local recording. Download available for six days.
Unlimited Chat Messages Yes Yes
Guest Access to Meetings Yes Yes
Maximum Users 100 300
Scheduled Meetings Yes Yes
Join Audio by Dialing Phone # Yes No
Webcam Sharing Yes Yes
Screen Sharing Yes Yes
File Sharing Disabled by default. Yes
Join by Mobile App Yes Yes
File Storage No 2GB per user and 10 GB of shared storage.

Zoom Instructor Training


Group, one-on-one, or virtual sessions are also available to faculty.

Zoom Technical Support

  • Create a Ticket
  • Live Chat is available to users via the blue help button at the bottom right of the Zoom support page. Note: Users must first type in a search and then click the contact us/Live chat button to see the chat option.
  • (888) 799-9666, ext 2

Zoom Privacy & Accessibility

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