Measuring Success: Patient Care pillar


School of Dentistry: Patient Satisfaction

At the end of each visit in the UAB Dentistry Clinic, patients are asked to take an online survey to provide us with feedback. Those who are most satisfied with their care will be more likely to recommend UAB Dentistry to others. Patient satisfaction is vital to us, as it is one of the most important parts of how we measure quality of care and patients’ perceptions of their overall experience. From their responses, we learn about things patients appreciated, as well as their concerns and needs. We use this information for planning, evaluation and identification of potential opportunities for improvement.


Data definition: UAB Dentistry patients are prompted to take an online survey at the end of their visits, otherwise it is mailed/emailed. Source: UAB School of Dentistry.

som dentistry satisfaction


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