FREQUENTLY ASKED QUESTIONS

The best way to contact Student Health Services is via the Patient Portal.

Mailing Address:
1714 9th Avenue South
Bimingham, AL 35294

Phone Number: 205-934-3580
Fax Number: 205-975-6193
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Via the Patient Portal or by calling 205-934-3580.
Due to the high volume of calls, the preferred method is via the Patient Portal.

Via the Patient Portal or by calling 205-934-3580.
Due to the high volume of calls, the preferred method is via the Patient Portal.

No. All visits are strictly confidential.

A “No Show” fee is assessed to all appointments that a student misses or arrives 15 minutes or more late for. The fee is $25 and is applied to the student’s banner account.

Students can appeal a “No Show” fee by submitting an Appeal Form

Submit Appeal Form Online

Download Appeal Form

No, for the majority of students. A few students with the Student Health Insurance Plan (SHIP) can continue to be seen at SHS until the insurance expires.

No. Access to SHS is part of the Student Benefit for tuition paying students. This only provides access to our providers at the SHS. Medical insurance, including student VIVA insurance, is completely separate.

No.

Full time student’s enrolled in a degree seeking program must have health insurance.

• Undergratuates registered for 9+ hours
• Graduate Students enrolled in a program that requires coverage
• All students enrolled in clinical programs (regardless of registered hours)
• All international students (regardless of registered hours)

Yes. The current UAB SHIP is provided by Viva Health.
For students who do not waive out of the SHIP, the charge for this coverage will be added to the students account. All waivers must be submitted by 09/06/2018 for consideration. Once the waiver is submitted and the coverage is confirmed, the charge will be removed from the student’s account.

All undergraduate and graduate UAB students who pay tuition have access to services provided by Student Health Services. This access is referred to as the Student Benefit and allows students to come in for an office visit with a medical provider at no out-of-pocket cost.

All procedures, labs, x-ray and immunizations have a cost but are billed to Health Insurance first. Anything remaining after the insurance carrier pays will be billed to the student (most often mailed to the billing address the student has on file).

No. SHS does not accept copays. All office visits are billed to the student’s insurance and if there is anything remaining for the office visit after the insurance pays, that appoint is covered under the Student Benefit (which all tuition paying students are granted as part of their tuition). Ancillary testing and certain procedures will be billed to your insurance and students are responsible for whatever is not covered for these non-Student Benefit services.

Submit your billing inquiry HERE.

Because of the complex nature of health problems, it is difficult for a provider or nurse to make a decision over the phone. You will likely be advised to come in to the SHS to be evaluated.

A Student Health Services provider will perform an initial evaluation and, if warranted, the student will be referred to Psychology for definitive adult testing. Depending on the results of that testing, students may elect to be managed at SHS under our ADD/ADHD Stimulant Contract agreement. If an evaluation has already been performed within the last 5 years, after these records are obtained students may also transfer their ADD/ADHD care to SHW.

The student has access to an on-call provider at all times by calling (205)934-3411 and following the prompts. Ask for the provider on-call at Student Health Services. The provider will provide guidance as to the appropriate course of action. If the student needs to be seen, the UAB and UAB Highlands Emergency Rooms are available and several after- hours acute care clinics are open in the immediate Birmingham area.

Yes. You can visit our Allergy Clinic.

Please call the Triage Nurse for assistance at (205) 975-7756 or come in for an assessment by the Triage Nurse.

See Student Health Confidentiality Statement HERE

See Patients Rights & Responsibilities HERE

Make a Medical Records Request HERE

No. If you are 18 years or older, we must have your permission to release your medical information to your parent(s)

The federal Health Insurance Portability and Accounting Act of 1996 (HIPAA) protect the confidentiality of communications between health professionals and their patients. At the Student Health Center, we will not discuss information about you with others without your written consent except as required by law.

Please visit our Medical Clearance department webpage for assistance.

It is also important that you log in to your Patient Portal to see your specific requirements. If you are an Alabama Resident, some of your vaccinations might already be on file from the state registry.

If you still have questions, you can message the Medical Clearance department via the Patient Portal or call at (205) 934-3580. You can also email your inquiries to This email address is being protected from spambots. You need JavaScript enabled to view it. for immediate assistance with general inquiries.

All prices are available on our Fee Schedule. Immunizations are billed to insurances and students are responsible for costs that are not covered by insurance.

Yes. If your doctor has advised you that you should not receive a certain vaccine for medical reasons, then please have your doctor complete and sign a Vaccination Medical Exemption Form to include their name, signature, medical license number and state of licensure, office address and phone number.

Submit the form to the Medical Clearance department via the Patient Portal or to the Nurse Supervisor for review at This email address is being protected from spambots. You need JavaScript enabled to view it.

Download Vaccination
Medical Exemption Form

Students can review their immunization requirements through the interactive Medical Clearance page that allows each student to determine their level of immunizations required for their program.

• If you are an Alabama resident, please log in to the Patient Portal to check your immunizations. Some of your vaccinations might already be on file from the state regiatry. If your Primary Care physician used the Alabama state registry and submitted your blue card there, we can retrieve that information for you. If you are stilll unsure of your requirements, please contact the medical clearance department via the Patient Portal.
• If you are not an Alabama resident, contact your local Health Department for assistance.
• If you would prefer have a blood test to check your immunity, you can schedule an appointment at SHS for that. For assistance with this, please contact the Medical Clearance department via the Patient Portal.

All students who do not meet the immunization requirement will receive a registration hold. Holds will not be lifted until the student has met the immunization requirement.