Stukent is a Canvas-integrated platform that offers expert video lectures, role-specific student Simternships (simulation internships), lesson plans, videos, instructor notes, case studies, quizzes and more. There is a student fee associated with using Stukent in your Canvas course, please contact the UAB Bookstore for more information.
Please note that Stukent does not appear in every course in Canvas. To have Stukent installed, please submit an Ask eLearning ticket.
How to Access Stukent
Note for users of screen readers: letters in parentheses in the instructions below refer to corresponding areas on example images. If you have any questions about these instructions, contact eLearning for assistance.
Instructors
Before you can access Stukent in Canvas, you must first create a course in Stukent following the instructions below.
- Visit the Stukent website and click “Login” at the top right of your screen.
- Log in with your Stukent-provided email and password. If you do not know your login information, email support@stukent.com or call (855) 788-5368.
- Once you log in, you will be taken to the instructor portal. Click the “+ Add Course” (A) button in the bottom left corner of your screen. Enter your course details and click “Next Step” (B).
- Once you’ve located the courseware and/or simulations you want to use, select “Add Bundle” (A). After you have added all the desired products for this course, select “Save and Continue” (B).
Note: Selected products cannot be changed after clicking “Save and Continue.” If you decide to switch products after clicking “Save and Continue,” you must add a new course and identify those products in the newly added course. - Once you have completed the previous steps, navigate to your desired Canvas Course. Select Stukent (A) from the left-hand course navigation menu. You should see the Stukent course you created displayed. If you do not see your course, click the "Refresh List" button. Once you have located the course you would like to link, click the "View Products" (B) link to review any products that you would like to generate assignments for during the linking/associating process. Select the products you would like assignments generated for (C). Assignments and Canvas Gradebook columns will only be generated for the selected products. Once you have selected all products for assignment generation click the "Link Course" (D) button to complete the linking process.
Students
There are two ways to launch Stukent within a course as a student.
Option 1:
- First, select Stukent (A) from the left-hand course navigation menu. You should see the Stukent launch screen displayed. Click the “Open Stukent” (B) button.
- If you have not purchased the Stukent access code for your course, you will see a screen like the one below displaying the course materials (A) and (B), as well as buttons to either “Pay with Card” (C) or “Enter Access Code” (D). If you purchased Stukent materials through the UAB Bookstore, an access code was provided with purchase, and you should select this option and enter the code. If you did not purchase Stukent materials through the bookstore, select the “Pay with Card” (C) button to purchase directly from Stukent.
- Once you’ve entered your access code or paid with a card, you will see your purchased course materials (A) and (B) with launch buttons (C) and (D) for each material.
Option 2:
- The second method for launching Stukent is to select a Stukent assignment (A) within the course.
- Next you will see a screen displaying the Stukent logo and assignment launch button (A). Once selected, the Stukent assignment will open within its respective Stukent course material.
Guides/Tutorials
Instructors
- How do I add students to my course?
- How do I create a new course?
- How do I delete a student from my course?
- Does all student work move when transferring a student in MPF (Minic Personal Finance)?
- How to "Act As" your students.
- How can I (the instructor) play through the simulation?
- How do I reset my student to the previous round?
Students
- How do I register?
- How do I redeem my Access Code?
- How do I pay with a Credit Card?
- How do I change my password?
- Why Isn’t My Simulation Running?
- How to take screenshots of your Browser Console.
- Can I reset or replay a previous round of the simulation?
- Mimic Analytics | Results Review- Budget Allocation
- Mimic Marketing Principle | Survey Questions
- Mimic Analytics | How do I Clean the Data, and What Kind of Data do I Remove?
- Mimic Pro | What Should I Bid?
- Mimic Pro | How Do I Create a Shopping Ad?
- Mimic Pro | How Do I Create Display Ads?
FAQ
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How can I import questions directly from Stukent’s question bank into Canvas?
There are two ways to import question banks from Stukent into Canvas:
- Option1: Using a Stukent provided PowerPoint, instructors can manually enter the questions and answers into Canvas.
- Option 2: Some of Stukent’s authors have provided questions in a QTI file format that can be directly imported into Canvas. If the author of your chosen material has provided a QTI file, you will be able to access it via Stukent in the instructor resource folder. If you need assistance with this step, please submit a request to eLearning.
For additional information, visit the Stukent FAQ webpage for instructor and student frequently asked questions.
Instructor Training
Stukent has a library of recorded Webinars available to faculty and students. Additionally, you can register for Stukent led upcoming training and events.
Technical Support
Stukent is available for instructors and students Monday-Friday, 7:00 a.m. – 9:00 p.m. and Saturday, 9:00 a.m. – 1:00 p.m. (Central Standard Time).
Contact Stukent support directly via one of the options below.
- Emailing: support@stukent.com
- Phone: (855) 788-5368
For status updates, please check home.stukent.com to see if any outages have been reported. If for any reason this page is not available, Stukent will post outage updates on Stukent.com.
Privacy & Accessibility
Pearson is a platform that offers interactive resources, mobile eText, assignment management, and immediate student feedback. Pearson offers a large variety of products for almost every discipline.
How to Access Pearson MyLab
Instructors
Faculty can access Pearson by adding the link to their Canvas course navigation.
Students
Students can access Pearson through the Course navigation link inside their Canvas course.
Guides/Tutorials
Instructors
FAQ
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What happened to the Canvas MyLab and Mastery link?
The Pearson MyLab and Mastery link has been replaced with Access Pearson link to incorporate technology improvements in the LTI 1.3 protocol. Your MyLab and Mastery content will be available from the Access Pearson on the course navigation menu in Canvas.
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How can I get assistance with migrating my existing course content from MyLab and Mastery to Access Pearson?
Pearson has reached out via email to current MyLab and Mastery users offering assistance with migrating to Access Pearson. If you cannot locate this email, please select your product on this list for assistance.
Instructor Training
Pearson Training and Support Page
Technical Support
Pearson MyLab Technical Support
Poll Everywhere is a web-based audience response system that lets you embed interactive activities such as polls, questions, and competitions into presentations. On the surface, Poll Everywhere is a simple application that works well for live audiences using mobile devices like phones. People participate by visiting a fast mobile-friendly web page/app or sending text messages. Instructions are displayed on-screen. The poll that is embedded within the presentation or web page will update in real time.
See Poll Everywhere compared to iClicker and Zoom Polls here.
Features:
- Gather responses to gauge students’ comprehension before moving on
- Poll students and display class results instantly
- Increase and manage student participation and interaction
- Engage students with competitions (similar to Kahoot)
- Students can respond via computer, tablet, or phone
- Reduce time on administrative tasks such as grading and attendance
- Interactive Q&A feature
- Customize Poll results
How to Access Poll Everywhere
Instructors
UAB faculty have access to Poll Everywhere Pro accounts:
- No limit on the amount of responses per poll
- Access to the reporting feature
- Customize poll URL
- Response segmentation
- Moderation
- Automatic Censoring
- Access to PowerPoint plug-in
Staff/Students
UAB staff and students have access to Poll Everywhere Higher-Ed accounts:
- Limited to 40 responses per poll (polls can be reset for continued use)
- Can present all activity types
- Access to PowerPoint plug-in
Downloads
Presentation Apps
Poll Everywhere Mobile App
Guides/Tutorials
FAQ
-
Does this cost the students money?
No, our license includes the cost of students signing up as a participant, and they do not have to pay anything. As far as text message responses, Poll Everywhere does not charge anything to participants. If they send a text response, it will be the same price as if they had texted a regular phone number.
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Why is my poll not displaying/updating?
Make sure your Poll has been activated. This can be done from your “My Polls” page or from the activity page. Click the activate icon shown below.
Within a Presentation
To present your activities from within a PowerPoint, Keynote, or Google Slides presentation you will need to have the Poll Everywhere Presentation app installed and be logged in to your account to ensure your questions activate.
Polls are automatically activated when you display a slide containing an embedded poll in presentation mode.
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What browsers are supported?
Poll Everywhere strongly recommends using the latest version of Chrome, Safari, Firefox, Internet Explorer, and/or Edge. Learn more about specific browser versions.
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Why isn’t my Activity accepting text message responses?
There may be a few reasons why an activity doesn’t accept text message responses. Firstly, it is important to remember that only Multiple Choice, Word Clouds, and Open Ended activities can accept text message responses. If you have any other activity type or a survey then text responses will not work.
Instructor Training
Archived Workshops
Request Training
Group, one-on-one, or virtual sessions are available to faculty.
Technical Support
- Submit a Ticket
- (800) 388-2039
Ask eLearning
Users who still need help after reviewing the resources on this page or contacting Poll Everywhere technical support can request support from UAB eLearning using the link below.
Privacy & Accessibility
ProctorU is an online proctoring service available and accessible through Canvas. See comparison of proctoring services available at UAB.
Features:
- 24/7 Live Scheduling Platform
- Multi-Factor Identity Verification
- Guided Live Exam Launch Process
- Environment Security Scans
- Live Monitoring and Intervention
- End-to-end Recordings
- Incident Reporting with 24 hours
- Time-stamped Video Events
Proctoring Cost:
UAB eLearning covers live proctoring (ProctorU) fees for “high stakes exams” regardless of course section. For all other assessment proctoring, UAB eLearning recommends utilizing automated proctoring via Respondus Monitor. See comparison of proctoring services available at UAB.
Student Premium fees still apply if students schedule/reschedule within 72 hours of test beginning. Learn more about Premium fees on ProctorU's website.
How to Access ProctorU
Faculty and students can create their ProctorU account by using their UAB email address to register. This can also be done by clicking the ProctorU course navigation link from within a Canvas course.
Instructor Timeline
The following timeline is highly recommended to ensure a smooth experience for you and your students. We understand that under special circumstances, following this timeline may not be possible. However, the sooner you familiarize yourself with the product, reach out for training, and prepare your students, the better it is for everyone.
Download the timeline as a PDF
Before term starts
Schedule one-on-one training by creating an instructor account. ProctorU will reach out to first time users to assist you in scheduling your first exam.
Beginning of Term
Have students use the Test your Equipment webpage and get ProctorU to pull a report students who completed the test.
(Recommended) Instructors can also schedule up to 3 practice exams per semester so that students can go through the entire process of taking an exam proctored by ProctorU. Import the ProctorU module from Canvas Commons into your course. This includes educational materials for students, a quiz on ProctorU, and a practice proctored test. To import the module, go to Canvas Commons in the Canvas menu. Click on the ProctorU Module course. On the far right, select Import/Download. Check the boxes beside the courses where you want the module to be added. Then select Import Into Course at the bottom of the screen.
> Three weeks before Exam
Schedule your ProctorU exam within three weeks prior to your actual exam date. See the Faculty ProctorU Guide for instructions on how to schedule your exams.
Note: You are not required to have your exam materials ready at the time that you schedule your exams with ProctorU.
> 72 hours before Exam
After submitting the exam, you will receive an email from ProctorU within 24 hours confirming approval.
Once approved, share the ProctorU Student Guide, Student Resource Center, and encourage students to schedule their exam sessions early to avoid late scheduling fees.
< 72 hours before Exam
Any students scheduling within 72 hours will incur late scheduling fees.
Exam day
Students access exam at scheduled time and connect to ProctorU to take exam.
Students should contact ProctorU technical support if they experience any issues.
Downloads
You must download the ProctorU Guardian browser in order to take your exams with ProctorU. If you do not have this downloaded prior to your test-taking session, you will be prompted to download it.
During the check-in process, you will also be prompted to download and run LogMeInRescue so that the proctor will be able to enter the exam access code.
Guides/Tutorials
Instructor
Guides:
- Instructor Onboarding Guides
- Instructor Resource Center
- Syllabus Language
- Scheduling an Exam
- Submit an accommodation request
- Post Exam Reporting
Tutorials:
Students
Guides:
- Getting Started Guide
- Test-Taker Resource Center
- Test your Equipment (Computer)
- Acceptable Identification Documents
- ProctorU Security Handout
- ProctorU Security Packet
Tutorials:
Student Workshop
FAQ
-
Can I use a Chromebook to take a ProctorU proctored exam? What are the system requirements for students' computers?
No, Chromebooks cannot be used to take a ProctorU proctored exam at this time. Visit ProctorU's Test-Taker Resource Center for the full list of system requirements.
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Do proctors take a picture of the ID? If so, how long are those kept?
If a photo is taken of the IDs they are purged after 10 days.
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How long are videos kept?
Recordings are kept for one year past inactivity and up to seven years. Both screen and video recordings are made available with 24 hours of the session ending. Videos are stores on our U.S. based servers.
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What is the software that students have to download? Can you explain that? There’s a concern that it may cause a virus. Have there been any reports of that?
Students download a one-time applet called Log Me In Rescue. Once they disconnect from ProctorU, the applet can't be reopened. Each time the student connects they have to re-download, install, and run the applet. This applet is utilized by some of the top companies in the world, including Best Buy, HP, GE, and Toyota. The proctor is unable to do the following:
- Download files from a test-taker’s computer.
- Do anything that is not seen or approved by a test-taker.
- Access a test-taker’s computer after the exam.
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Does ProctorU cover more time in a test if DSS accommodations are needed?
Yes. ProctorU is ADA compliant and will accommodate any students who have an accommodation due to a disability. All you will need to do is ensure the time accommodation is set in Canvas for that student and notify ProctorU. You can notify ProctorU by entering an accommodation request.
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Do students need to have a full length mirror to take a test?
No, but they may need something else with a reflective surface. If the student is using a computer that has a built-in webcam, they will need to have something with a reflective surface, for example a cell phone (put out of reach before testing begins). This will allow the proctor to view the outer frame of the computer to check for sticky notes or similar items.
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What can I put in my syllabus to prepare students?
Navigate to the link below to copy and paste the most up-to-date information that can be pasted into your syllabus or Canvas Module/page.
Instructor Training
Archived Workshops
Whether you are new faculty or would just like a refresher to learn about our latest features, you can click on the link below to sign up for a day and time that fits your schedule.
Watch a Recorded Training Session
- Do you have an immediate need?
- ProctorU offers 24/7 Faculty and Student Support. For urgent matters, please utilize the LiveChat within your account.
- Do you have a general question?
- ProctorU has multiple resources available to assist with the utilization of our services. Please visit the Instructor Support Page to search within our help articles or our Instructor Onboarding Page for Syllabus Information, Exam Day expectations, and Best Practices. You can also connect via phone 855-772-8678 or support@proctoru.com.
- Do you require further assistance?
- Please reach out to UAB's ProctorU Senior Customer Success Specialist- HE Customer Success, Raven Madison
- Email: ramadison@meazurelearning.com
- Phone: (205) 871-5011
- Please reach out to UAB's ProctorU Senior Customer Success Specialist- HE Customer Success, Raven Madison
Technical Support
Please follow the steps below if you need technical support after reviewing the information, guides, and FAQs above.
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Test your equipment and view system requirements
Test Your Equipment - Check to see if your device meets the system requirements.
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Do It Yourself (DIY) Troubleshooting
Having Technical difficulties? Below are a few initial steps you can take prior to reaching out for assistance:
- Clear cache/cookies on your browser.
- Restart computer.
- Restart or update browser.
- Remove or disable any additional browser extensions that may be interfering with the ProctorU platform.
- Ensure no other video streaming services are being used by other individuals connected to the same network.
- Ensure browser settings allow pop-ups, microphone, and web camera access for ProctorU.
- Attempt an alternative browser (Firefox or Chrome).
- Attempt to test in a different location.
- Attempt on an alternative approved device.
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Contact ProctorU Support
- Submit a Request
- Live Chat (click the speech bubble at the bottom)
- (855) 772-8678
Privacy & Accessibility
LockDown Browser
The Respondus LockDown Browser (RLDB) is a locked browser that prevents students from printing, copying, going to another URL, or accessing other applications during an assessment. When the RLDB is enabled for a quiz, students will be required to download and use RLDB to take the quiz or exam. Watch an overview video on LockDown Browser.
Monitor
Respondus Monitor is an automated proctoring feature that can be turned on when using the LockDown Browser that uses a student’s webcam and video analytics to help instructors catch cheating. Watch an overview video on Monitor.
See comparison of proctoring services available at UAB.
Features:
- Faculty can customize settings for each quiz/exam
- Assessments are displayed full-screen and cannot be minimized or exited until exam is submitted
- Prevents access to other applications including messaging, screen-sharing, virtual machines, and network monitoring applications
- Copy and paste, print, and screen capture functions are disabled
- Students can take online exams 24/7 without pre-scheduling
- Records and analyzes student exam sessions
- Suspicious behaviors are flagged and ranked
- Advanced Facial Detection can prevent exam from starting or prompt students to stay in frame
How to Access Respondus Lockdown Browser
Instructors
Faculty can enable Respondus LockDown Browser & Monitor for a Canvas Quiz by following the following directions:
- Make sure the quiz has been deployed in the Canvas course.
- From the Course Navigation in Canvas, select LockDown Browser.
- A list of quizzes in the course will be displayed.
- Quizzes will labeled with Required/Not Required under the corresponding features that are turned on for that exam (LockDown Browser and Respondus Monitor)
- To change the settings, select Settings from the context menu (down arrow) to the left of the quiz title and select the desired option.
See the guides below for more instructions and options.
Students
When students land on the quiz page of a RLDB enabled quiz, they will be provided a link to download RLDB. Students will not be able to access (start) the quiz until they are accessing the quiz page from the RLDB.
Note: Chromebooks are supported with limitations. Please refer to your instructor to see if iPads are allowed for your quiz as this setting must be enabled by the instructor. Students can also download the RLDB app for their computer or iPad using the links below.
Guides/Tutorials
Instructors
Guides:
- Instructor Quick Start Guide
- Allowing Specific External Websites
- How to Embed Files into Canvas Quiz that Open in a New Tab
- Disabling Exam Exit until Submitted
- Reviewing Respondus Monitor Results
Tutorials:
- Preparing a Quiz (Exam) for use with LockDown Browser & Monitor
- How to enable LockDown Browser in Canvas
- Embedding images in Respondus enabled New Quizzes
Resources
Students
Guides:
Tutorials:
- Introduction to LockDown Browser
- Installing LockDown Browser (Windows)
- Installing LockDown Browser (Mac)
- Respondus Student Preparation
Student Respondus Workshop
FAQs
Instructors
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Who can enable LockDown Browser and access the Dashboard Results?
Only users with a “teacher” role in Canvas courses are able to access the Respondus LockDown Browser Link in the course navigation. Users with “Instructional Designer” or “Teaching Assistant” role can still create quizzes but only users with “teacher” role can enable the RLDB or access the dashboard to see results.
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Should I offer a practice exam?
Yes! Administering a practice exam before having your students take an actual quiz or test in RLDB will allow them to test their equipment and learn to use the system in a no-stakes setting. Because we know your time is valuable, eLearning has created a practice exam that you can import into your courses.
Accessing the Practice Exam
Everything you need to successfully download the practice quiz onto your computer and upload it into Canvas is included in the Box folder link below. Please read the instructions before attempting to download the .zip file.
Download Respondus LDB Practice ExamIn the folder, you will see the following files:
- Read- 1. READ ME: Downloading a .zip file
- Download- 2. DownloadME_RLDB_practice_quiz.zip
- Read - 3. READ ME: Importing RLDB Quiz into Canvas Course
- Read- 4. READ ME: Using the RLDB Practice Quiz
Contact eLearning
If you encounter any issues trying to import and use this quiz, please reach out to us for assistance.
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What should I say in my Syllabus?
The sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser for their online tests and possibly use a webcam.
Using LockDown Browser and a Webcam for Online Exams
This course requires the use of LockDown Browser and a webcam for online exams. The webcam can be built into your computer or can be the type that plugs in with a USB cable. Watch this short video to get a basic understanding of LockDown Browser and the webcam feature. A student Quick Start Guide is also available.
Then download and install LockDown Browser.
Setup
To ensure LockDown Browser and the webcam are set up properly, do the following:
- Start LockDown Browser, log into uab.instructure.com, and select this course.
- Locate and select the Help Center button on the LockDown Browser toolbar.
- Run the Webcam Check and, if necessary, resolve any issues.
- Run the System & Network Check. If a problem is indicated, see if a solution is provided in the Knowledge Base.
- Exit the Help Center and locate the practice quiz named [NOTE TO INSTRUCTOR: CREATE A BRIEF PRACTICE QUIZ AND INSERT NAME OF QUIZ HERE; IF NECESSARY, INCLUDE LOCATION OF QUIZ].
- Upon completing and submitting the practice quiz, exit LockDown Browser.
Taking the Exam
When taking an online exam that requires LockDown Browser and a web cam, remember the following guidelines:
- Ensure you're in a location where you won't be interrupted.
- Turn off all other devices (e.g. tablets, phones, second computers) and place them outside of your reach.
- Clear your desk of all external materials not permitted — books, papers, other devices.
- Before starting the test, know how much time is available for it, and that you've allotted sufficient time to complete it.
- Remain at your computer for the duration of the test.
- If the computer or networking environment is different than what was used previously with the Webcam Check and System & Network Check in LockDown Browser, run the checks again prior to starting the test.
- To produce a good webcam video, do the following:
- Avoid wearing baseball caps or hats with brims.
- Ensure your computer or tablet is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surface where the device (or you) are likely to move.
- If using a built-in webcam, avoid tilting the screen after the webcam setup is complete.
- Take the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window.
- Remember that LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted.
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How long does it take for videos to appear in the LockDown Browser Dashboard?
The average time for an exam video to be processed and available to an instructor is eight hours. The time can be greater during periods of high volume, and may take up to 24 hours. During periods of low volume, the time to process the video is roughly equal to the actual length of the video.
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Can Spreadsheets be used with LockDown Browser?
LockDown Browser includes a tool that enables .xls/.xlsx spreadsheets (csv not supported) to be viewed and manipulated during an exam session. This functionality is available for Windows, Mac, and iPad editions of LockDown Browser. This functionality is not available for the Chromebook beta edition of LockDown Browser.
Within the quiz tool of the learning system, an instructor should embed/insert the spreadsheet file in the question wording. When a student selects the link within LockDown Browser, an Excel-like spreadsheet tool will open. The spreadsheet can be pre-populated with content or it can be a blank spreadsheet created in Excel that students use to prepare their answers.
As an example, the spreadsheet tool might be used with a multiple choice question. As shown below, a link provides access to a pre-populated spreadsheet. The student calculates the answer and then selects one of the answer choices.
The image below shows the spreadsheet that was used for this exam question.
Alternatively, an instructor can require students to create or modify a spreadsheet and submit it for grading. The example below shows how a short answer or essay question can be used for this purpose.
The question wording itself should provide guidance on the steps a student should follow. As shown above, students are instructed to:
- select the link that opens a pre-populated spreadsheet,
- create the required formula or calculation,
- select the button “Click here to save your work”, and
- paste the resulting URL into the answer field for the essay or short answer question.
After the spreadsheet file has been saved, a dialog will remind students to copy the resulting URL to the answer field using CTRL + V.
Following the exam, the instructor will see a unique URL within the LMS for each student who provided an answer for the essay or short answer question. Upon selecting the URL with a standard browser (not LockDown Browser), the Excel-like spreadsheet tool will open and the student’s work will be shown for that question.
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Do I have to do anything for quizzes imported from other courses?
Yes, when a quiz that has Respondus LockDown Browser or Monitor enabled is copied or imported into another course, the instructor must visit the Respondus LockDown Browser Tab in the destination course one time so that it will authorize those settings to transfer to that course.
If this step is not completed, students may receive errors similar to the ones shown below that prevent them from taking the exam.
To fix this issue:
- Go to the Canvas course, click Respondus LDB and Monitor in the course navigation on the left.
- You should see the success message shown below.
Note: It is not necessary to re-save each individual quiz's settings. Once you visit the dashboard, the errors will typically cease for all students who subsequently take their exams.
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What can I do if students experience issues with images in my Quiz loading?
The issue of images not loading in Canvas Quizzes is most commonly attributed to students having low bandwidth. There are 2 recommendations when utilizing a lot of images in Canvas quizzes that can help prevent any issues with them loading.
Compress image size
We recommend compressing your images so that they are small files and can therefore be loaded quicker even with lower bandwidth internet connection. See this wiki on possible methods of compressing your images.
Change Canvas Quiz Settings to show one question at time
Canvas Quizzes show every question on a scrolling page by default which makes the web browser load all the images and may take a while. If instructors have a lot of images, they can change the quiz settings so that questions display one at time.
Use this Canvas guide to see more information.
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What do I need to know about the LockDown Browser on Chromebooks?
Respondus LockDown Browser for Chromebook is now available. However, feature limitations to be aware of are listed below. To obtain technical support, or to report a bug/issue, open a support ticket with Respondus.
Known Issues
Limitations and/or known issues with LockDown Browser for Chromebook:
- Quiz passwords (specified via the "optional password" field in the LockDown Browser Dashboard) aren’t currently supported for exams that use only LockDown Browser. For exams requiring Respondus Monitor, the optional password field is supported.
- LockDown Browser’s Calculator and Spreadsheet features aren’t currently supported
- The extended keyboard functions (for adding symbols and special characters) isn’t currently available
- LockDown Browser’s “Help Center” is currently unavailable, and there is no Live Chat support for students taking exams that require Respondus Monitor.
- "Allow access to specific external web domains" option is currently not supported
- “Google Chrome OS can’t open this page” error will occur. Click the "close" button on the error, and you should be able to proceed.
- Exam feedback for "classic" quizzes is not compatible yet, if viewed at a later time. Feedback is viewable if seen in the same LockDown Browser session that the exam was taken in.
Students
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Can I use a Chromebook with Respondus LockDown Browser or Monitor?
Respondus LockDown Browser for Chromebook is now available. However, feature limitations to be aware of are listed below. To obtain technical support, or to report a bug/issue, open a support ticket with Respondus.
Known Issues
Limitations and/or known issues with LockDown Browser for Chromebook:
- Quiz passwords (specified via the "optional password" field in the LockDown Browser Dashboard) aren’t currently supported for exams that use only LockDown Browser. For exams requiring Respondus Monitor, the optional password field is supported.
- LockDown Browser’s Calculator and Spreadsheet features aren’t currently supported
- The extended keyboard functions (for adding symbols and special characters) isn’t currently available
- LockDown Browser’s “Help Center” is currently unavailable, and there is no Live Chat support for students taking exams that require Respondus Monitor.
- "Allow access to specific external web domains" option is currently not supported
- “Google Chrome OS can’t open this page” error will occur. Click the "close" button on the error, and you should be able to proceed.
- Exam feedback for "classic" quizzes is not compatible yet, if viewed at a later time. Feedback is viewable if seen in the same LockDown Browser session that the exam was taken in.
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What are the PC/Mac system requirements?
See below for the full system requirements.
Operating Systems
Windows: 10, 8, 7
Mac: OS X 10.12 or higher
iOS: 11.0+ (iPad only). Must be enabled by the instructor in the Respondus LDB settings.
Note: LockDown Browser and Respondus Monitor may continue to run in older operating systems that have reached “end-of-life” but students may encounter unexpected results. Students running OS X 10.13 (High Sierra) should use LockDown Browser version 2.0.2.05 or newer for best performance.
Memory
- Windows: 2 GB RAM
- Mac: 512 MB RAM
Hard Disk Space
- Windows: 75 MB of free hard disk space
- Mac: 120 MB of free hard disk space
Find out more here.
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How much bandwidth is required to take Respondus Monitor enabled quiz?
There isn’t a specific kb/s requirement for using a webcam with Respondus Monitor because the recording quality automatically adjusts when a slower connection is detected.
Generally speaking, if the user has a decent broadband connection that doesn’t result in significant delays when accessing the learning system, the bandwidth will be fine for Respondus Monitor. If using a shared Internet connection, students should ensure that others on the same connection don’t use bandwidth-hungry services during the exam (such as online movies, games, file sharing, etc.).
Below are some tips to help ensure the best results:
- If possible, plug an Ethernet cable into the computer to ensure the best possible network connection/speed. Otherwise, be as close to the Wi-Fi router as possible.
- Shut down all other applications other than LockDown Browser. This will help reduce the bandwidth being used by other applications running in the background.
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Is LockDown Browser accessible to those with disabilities?
The Mac version of LockDown Browser works with VoiceOver (the standard screen reader that comes with the Mac OS). LockDown Browser's functions and security remain the same when VoiceOver is used. Be sure you are using LockDown Browser version 2.0.3.03 or newer.
As of LockDown Browser 2.0.1.07 for Windows, accessibility is enabled for all users. Improvements to accessibility were added to version 2.0.3.00 for Windows. Please have all students on Windows platforms upgrade to version 2.0.3.03 and newer. The Windows version of LockDown Browser allows a student to use some screen reader accessibility programs, such as NVDA, JAWS, MS-Windows Narrator, ReadSpeaker webReader, and Windows-Eyes. In our experience, NVDA works the best. NVDA is free and available to download.
- Zoom Text is compatible in regards to increasing the text size, but the reader is not currently compatible.
- Read&Write Gold, Kurzweil 3000 are not compatible with LockDown Browser. Most "literacy" programs like these have a number incompatibilities and potential exploits that cannot be addressed in LockDown Browser. These programs are standalone Windows programs which cannot be brought on top of an active LockDown Browser exam. Also, for use with a browser, these programs require a custom browser plug-in that is not compatible with LockDown Browser.
- For "speech to text" with Dragon Naturally Speaking, users have reported adjusting the settings to "not use the dictation box" in Dragon Naturally Speaking, will allow it to work with LockDown Browser.
To upgrade LockDown Browser, either download and install the full installation package, or start LockDown Browser, select the “i” button from the toolbar (Windows) or "about" button (Mac) and then click “Check for Newer Version”. The version will be displayed and you will be able to download a newer version if one is available.
Keep in mind that the security level of LockDown Browser is lowered when screen readers are used.
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What do I do if I have downloaded LockDown Browser, but it is still asking me to download?
LockDown Browser (LDB) is a completely separate browser not a plug in. After downloading the LDB, the student needs to open the LockDown Browser software (found in applications) and access the exam through that browser. If the student is getting a message saying to download LDB, then they are still accessing the exam through a normal browser like Chrome, Firefox, Edge or Safari.
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