""ProctorU is an online proctoring service available and accessible through Canvas. 

Features:

  • 24/7 Live Scheduling Platform
  • Multi-Factor Identity Verification
  • Guided Live Exam Launch Process
  • Environment Security Scans
  • Live Monitoring and Intervention
  • End-to-end Recordings
  • Incident Reporting with 24 hours
  • Time-stamped Video Events

Proctoring Cost:

Temporarily, UAB eLearning will be covering live proctoring (ProctorU) fees for “high stakes exams” regardless of course section. For all other assessment proctoring, UAB eLearning recommends utilizing automated proctoring via Respondus Monitor. See comparison of proctoring services available at UAB.

ProctorU is waving all student fees temporarily while all classes have transitioned to remote format.

 

How to Access ProctorU

Faculty and students can create their ProctorU account by using their UAB email address to register. This can also be done by clicking the ProctorU course navigation link from within a Canvas course.

Screengrab of the proctoru prompt to create an account.

Instructor Timeline

The following timeline is highly recommended to ensure a smooth experience for you and your students. We understand that under special circumstances, following this timeline may not be possible. However, the sooner you familiarize yourself with the product, reach out for training, and prepare your students, the better it is for everyone. 

Before term starts

Schedule one-on-one training by creating an instructor account. ProctorU will reach out to first time users to assist you in scheduling your first exam.

Additional training sessions can be scheduled.

Beginning of Term

(Recommended) Have students use the Test your Equipment webpage and get ProctorU to pull a report students who completed the test.

> Three weeks before Exam

Schedule your ProctorU exam within three weeks prior to your actual exam date. See the pdfFaculty ProctorU Guide for instructions on how to schedule your exams.

Note: You are not required to have your exam materials ready at the time that you schedule your exams with ProctorU.

> 72 hours before Exam

After submitting the exam, you will receive an email from ProctorU within 24 hours confirming approval.

Once approved, share the pdfProctorU Student Guide and encourage students to schedule their exam sessions early to avoid late scheduling fees.

< 72 hours before Exam

Any students scheduling within 72 hours will incur late scheduling fees.

Exam day

Students access exam at scheduled time and connect to ProctorU to take exam.

Students should contact ProctorU technical support if they experience any issues.

 

Downloads

Students must use download a browser extension in order to use ProctorU with their exam. Follow the links below to download the extension for your browser. Only Google Chrome and Firefox are supported.

ProctorU FAQ

Do proctors take a picture of the ID? If so, how long are those kept?

If a photo is taken of the IDs they are purged after 10 days.

How long are videos kept?

Recordings are kept for one year past inactivity and up to seven years. Both screen and video recordings are made available with 24 hours of the session ending. Videos are stores on our U.S. based servers.

What is the software that students have to download? Can you explain that? There’s a concern that it may cause a virus. Have there been any reports of that?

Students download a one-time applet called Log Me In Rescue. Once they disconnect from ProctorU, the applet can't be reopened. Each time the student connects they have to re-download, install, and run the applet. This applet is utilized by some of the top companies in the world, including Best Buy, HP, GE, and Toyota. The proctor is unable to do the following:

  • Download files from a test-taker’s computer.
  • Do anything that is not seen or approved by a test-taker.
  • Access a test-taker’s computer after the exam.

Does ProctorU cover more time in a test if DSS accommodations are needed?

Yes. ProctorU is pdfADA compliant and will accommodate any students who have an accommodation due to a disability. All you will need to do is ensure the time accommodation is set in Canvas for that student and notify ProctorU. You can notify ProctorU by entering it when you submit your exam information through your account.

Do students need to have a full length mirror to take a test?

No, but they may need something else with a reflective surface. If the student is using a computer that has a built-in webcam, they will need to have something with a reflective surface, for example a cell phone (put out of reach before testing begins). This will allow the proctor to view the outer frame of the computer to check for sticky notes or similar items.

What can I put in my syllabus to prepare students?

ProctorU is a live online proctoring service that allows you to take your exam from the comfort of your home. ProctorU is available 24/7, however, you will need to schedule your proctoring session at least 72 hours in advance to avoid any on-demand scheduling fees. Creating a ProctorU account is simple. Click the button below to create your ProctorU account.

In order to use ProctorU, you will need a high-speed internet connection, a webcam (internal or external), a Windows or Apple operating system, and a government issued photo ID. ProctorU recommends you check your computer equipment prior to your proctoring session to ensure you meet the technical requirements. You can do so via the “test your equipment” icon within your ProctorU account. Please make sure that you are using the current version of your browser and have downloaded the Google Chrome or Firefox ProctorU extension.


Additionally, please visit and review the test-taker resource center. You should expect the startup process with the proctor to take about 10-15 minutes. However, this time will not affect your exam time. Please feel free to direct any questions to the test taker support team via the live chat within your account.

ProctorU Instructor Training

Faculty can schedule a one-on-one training with ProctorU.

For additional training requests or questions reach out to Carissa Knapp by This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at (205) 419-7637.

 

ProctorU Technical Support


Ask eLearning

Users who still need help after reviewing the resources on this page or contacting ProctorU technical support can request support from UAB eLearning using the link below.


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