ProctorU is an online proctoring service available and accessible through Canvas. See comparison of proctoring services available at UAB.

Features:

  • 24/7 Live Scheduling Platform
  • Multi-Factor Identity Verification
  • Guided Live Exam Launch Process
  • Environment Security Scans
  • Live Monitoring and Intervention
  • End-to-end Recordings
  • Incident Reporting with 24 hours
  • Time-stamped Video Events

Proctoring Cost:

Temporarily, UAB eLearning will be covering live proctoring (ProctorU) fees for “high stakes exams” regardless of course section. For all other assessment proctoring, UAB eLearning recommends utilizing automated proctoring via Respondus Monitor. See comparison of proctoring services available at UAB.

Student Premium fees still apply if students schedule/reschedule within 72 hours of test beginning. Learn more about Premium fees on ProctorU's website.

 

Faculty and students can create their ProctorU account by using their UAB email address to register. This can also be done by clicking the ProctorU course navigation link from within a Canvas course.

Screengrab of the proctoru prompt to create an account.

Instructor Timeline

The following timeline is highly recommended to ensure a smooth experience for you and your students. We understand that under special circumstances, following this timeline may not be possible. However, the sooner you familiarize yourself with the product, reach out for training, and prepare your students, the better it is for everyone. 

Before term starts

Schedule one-on-one training by creating an instructor account. ProctorU will reach out to first time users to assist you in scheduling your first exam.

Additional training sessions can be scheduled.

Beginning of Term

Have students use the Test your Equipment webpage and get ProctorU to pull a report students who completed the test.

(Recommended) Instructors can also schedule up to 3 practice exams per semester so that students can go through the entire process of taking an exam proctored by ProctorU.  Import a practice exam into your Canvas course and This email address is being protected from spambots. You need JavaScript enabled to view it. for approval and assistance.  

> Three weeks before Exam

Schedule your ProctorU exam within three weeks prior to your actual exam date. See the pdfFaculty ProctorU Guide for instructions on how to schedule your exams.

Note: You are not required to have your exam materials ready at the time that you schedule your exams with ProctorU.

> 72 hours before Exam

After submitting the exam, you will receive an email from ProctorU within 24 hours confirming approval.

Once approved, share the pdfProctorU Student Guide and encourage students to schedule their exam sessions early to avoid late scheduling fees.

< 72 hours before Exam

Any students scheduling within 72 hours will incur late scheduling fees.

Exam day

Students access exam at scheduled time and connect to ProctorU to take exam.

Students should contact ProctorU technical support if they experience any issues.

 

Students must use download a browser extension in order to use ProctorU with their exam. Follow the links below to download the extension for your browser. Only Google Chrome and Firefox are supported.

Students

Students should schedule their exam proctoring session greater than 72 hours before the exam start in order to prevent on-demand fees. 
Note: Chromebooks are not supported for taking a Canvas Quiz proctored by ProctorU.

Guides:

Tutorials:

Student Workshop

Archived Workshops


Whether you are new faculty or would just like a refresher to learn about our latest features, you can click on the link below to sign up for a day and time that fits your schedule.  

 
  • Do you have an immediate need?
    • ProctorU offers 24/7 Faculty and Student Support. For urgent matters, please utilize the LiveChat within your account. 
  • Do you have a general question?
    • ProctorU has multiple resources available to assist with the utilization of our services. Please visit the Instructor Support Page to search within our help articles or our  Instructor Onboarding Page for Syllabus Information, Exam Day expectations, and Best Practices. You can also connect via phone  855-772-8678 or This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Do you require further assistance?
    • Please reach out to UAB's ProctorU Senior Customer Success Specialist, Meighan Warren.
      • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
      • Phone: (205) 778-7256  
 

Please follow the steps below if you need technical support after reviewing the information, guides, and FAQ's above.

    1. Test your equipment and view system requirements

      Test Your Equipment - Check to see if your device meets the system requirements.

    2. Do It Yourself (DIY) Troubleshooting

      Having Technical difficulties? Below are a few initial steps you can take prior to reaching out for assistance:

      • Clear cache/cookies on your browser.
      • Restart computer.
      • Restart or update browser.
      • Remove or disable any additional browser extensions that may be interfering with the ProctorU platform.
      • Ensure no other video streaming services are being used by other individuals connected to the same network.
      • Ensure browser settings allow pop-ups, microphone, and web camera access for ProctorU.
      • Attempt an alternative browser (Firefox or Chrome).
      • Attempt to test in a different location.
      • Attempt on an alternative approved device.
    3. Contact ProctorU Support

 

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