Canvas is the learning management system (LMS) used at UAB. Canvas simplifies teaching and learning by connecting the most frequently used digital tools in one place. Canvas provides a great place to create, organize, and implement course content, assignments, quizzes, discussions, files, and more.

Faculty and students can login to Canvas using their BlazerID.

Canvas Teacher Mobile App

Canvas Student Mobile App



UAB Specific Guides:

Getting Started

Course Building, Managing, and Settings




Why can I not access/see my Canvas course?

There may be a few reasons you cannot access your course:

  • The course is not selected to show on your dashboard.
  • The course has not opened yet.
  • The instructor has not published the course yet.
  • Access to concluded courses may be restricted by your program.
  • If you just enrolled in the course, please allow 24 hours to process.

Click here to see more reasons your course may not be appearing on your Canvas Dashboard.

What are the computer and web browser requirements?

We recommend Google Chrome or Firefox for the best experience.

How can I request to add users/course copy/cross-list sections?

Users can contact their School/College Canvas Admin or use the Canvas Request form below.

Why do I get an error when trying to access Canvas?

  • Please allow 24 hours for enrollment/appointment to process.
  • Faculty and students accessing academic courses should use their BlazerID and Strong Password. Visit BlazerID Central for help with your BlazerID or to change your password.
  • If you still have problems, call the Canvas Support Hotline:
    • Students: (855) 778-9969
    • Faculty: (833) 519-8477

Why can my students not see my Canvas course?

Canvas courses are only available to students if both:

  • The course is published by the instructor.
  • The course is active (based on Term/Course start and end dates).

Learn more: How do I Publish my Canvas Course?

How do I add time/attempts to a student's Quiz

Instructors can follow the instructions provided in our guide to add time/attempts to a classic Canvas Quiz. Those neededing to make the changes on Canvas' New Quizzing engine can follow these instructions provide in the Canvas guide.


Archived Workshops

Request Training

Group, one-on-one, or virtual sessions are available to faculty.

Please follow the steps below if you need technical support after reviewing the information, guides, and FAQ's above.

    1. Check Status Page

      Canvas Status Page - Check to see if there any know issues before submitting a ticket.

    2. Contact Canvas Support

      Canvas Support is available 24/7 365 days a year. Each of the below support options are also available from the Help button on the far left global navigation menu when logged into Canvas.

      • Submit a Ticket - Click 'Help' then Submit a Canvas Support Ticket
      • Live Chat (Suggested for quickest response)
      • (833) 519-8477
    3. Ask eLearning

      Users who still need help after reviewing the resources on this page and contacting Canvas technical support can request support from UAB eLearning using the link below.

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