""Kaltura is UAB's multimedia content management system. The system is integrated into Canvas, and can also be used outside of Canvas. Through Kaltura, users have access to tools such as screen recordings, editing, and automatic upload and cloud encoding of their multimedia materials for device agnostic delivery. The media can be inserted into the courses via an embed feature that is integrated into the content editor in Canvas.


  • Safely store/archive unlimited amount of Media
  • Share media easily in or out of Canvas
  • Record presentations, screencasts, or podcasts
  • Engage audience with embedded questions
  • Easily add captions to videos
  • Make simple edits without complicated software

My Media- A portal to all your media hosted on your personal and private media space. When any individual access 'My Media', they will see their media in their account.

Media Gallery- A course specific (student facing) collection of media that you want student to acces in Canvas.

Media Space- A place to access the same media and share videos outside of Canvas.

Faculty, staff, and students all have access to Kaltura Media Space. The Kaltura Media Space can be accessed inside a Canvas course or outside the Canvas environment. Kaltura is known as My Media and Media Gallery inside of Canvas. It is known as Media Space outside of Canvas. Choose one of the methods below to access My Media.

Inside Canvas

Login to Canvas, click Account, and click My Media in the user navigation.

Screenshot My Media in Canvas user navigation

My Media can also be accessed in Canvas course navigation. Don’t see My Media in your course navigation? Use this Canvas guide to enable My Media or Media Gallery for your course. 



Outside the Canvas Environment

My Media can also be accessed outside the Canvas environment by navigating to mediaspace.uab.edu. Click the Account drop-down menu at the top right, select My Media. This will redirect to the “Central Authentication System” page. Type in your BlazerID and strong password and click Sign-in.

screenshot of mediaspace sign in process

Will my media expire?

Yes, but only if it is inactive. Inactive media is depreciated in two phases.

Phase 1: Media that is not played within a period of three years is placed into storage. This does not impact access to video. If the video is accessed and played, the media is no longer deemed “inactive” and the three year period of inactivity is reset.

Phase 2: If the media remains inactive (is not played) for an additional year (four years total), the media is deleted and cannot be recovered.

To reset the period of inactivity for media, the media has to be called for playback. This means any user clicking the play button of the media and watching any length of time.

Is there a limit on how much media I can upload?

No, UAB has unlimited media storage with Kaltura.

How do I get my videos captioned?

There are two types of video captioning available through MyMedia on Canvas: Machine and Professional.

  • Machine Captioning is where computer artificial intelligence is used to create captions. These captions are around 80% accurate and can be edited. This type of captioning can be requested by selecting the desired video(s) and choosing +Order Captions from the Actions dropdown menu in My Media on Canvas. See the pdfModifying Media Guide for more information on ordering and editing machine captioning. Please note machine captioning does not meet the needs of students who are approved for video captioning as a DSS accommodation.
  • Recommended option: Professional captioning is more accurate and can be requested via the UAB Disability Support Services request form. Note: Caption requests on behalf of students requiring accommodations should be done through DSS.

What if I get a third-party cookie error when trying to view media?

Third-party cookies will need to be enabled in order to view Kaltura videos inside the Canvas environment.

What are the system requirements to use Kaltura Capture Application?

Generally speaking, Kaltura Capture should work on most Windows or Macintosh computers, including both laptops and desktops. Please refer to the Kaltura website for more specific technical information on the minimum system requirements.

Please note that you will also need adequate bandwidth or internet speed in order to upload videos to My Media (Kaltura) in a reasonable amount of time. A cable internet connection with at least 75 Mbps download speed and 5 Mbps upload speed is recommended for the best experience. You can test your internet speed using the tool at www.speedtest.net.

If your speed is below the recommended speed, you may be able to improve it by switching from a wifi connection to a wired connection, moving your wireless device close to your wifi router, or by checking to ensure that any other internet users in your home or office and not currently using the connection for any bandwidth-intensive activities.

If you are unable to achieve the recommended speed for uploading Kaltura videos and the uploads are taking too long, you can try recording and uploading a series of shorter videos. For example, instead of recording a single 60-minute lecture video, try recording a series of four 15-minute lecture videos and uploading these videos separately.

For more information on getting started with Kaltura Capture, please refer to our Kaltura Capture article series, beginning with How to Install Kaltura Capture.

Kaltura Capture is failing to record, what do I do?

Try each solution below and see if it fixes the issue.

Solution 1 – Quit Kaltura Capture app:
Note that clicking the X does not fully quit the program.

On a Windows computer, right-click the Kaltura capture icon, and choose Quit.

Screengrab of how to quit Kaltura Capture app on PC

On a Mac computer, two-finger click the Kaltura capture icon, choose Quit.

Screengrab of how to quit Kaltura Capture app on Mac

Solution 2 – Restart your Computer:
Kaltura may fail to record if there are too many applications open or if there isn’t enough local memory available. Restarting your computer might help resolve this issue.

Solution 3 – Delete and Re-install Kaltura Capture application:
Some issues may be a bug that has been fixed in the most recent version of the app. You can delete the application and reinstall it to see if that fixes the issue.

If none of the above steps work, please fill out a ticket and an eLearning team member will contact you with next steps.

How do I download a video off Kaltura (My Media)

The owner of a video in Kaltura can download the video by using the following directions:

  1. Access My Media in Canvas or at mediaspace.uab.edu (learn how here)
  2. Click the Pencil icon to the right of the desired video.
  3. screengrab of pencil icon at top right
  4. Click the download icon at the top right of the video player.
  5. screengrab of download icon at top right corner

    Please Note: If this video has two feeds (content and camera), only the parent feed will download (usually content).

How do I allow my students/viewers to download my video?

Viewers cannot download your videos by default, but you can allow them to download in one of two methods depending on how you have shared your video.

Canvas Embed:
If you are embedding your video into a Canvas page, discussion, assignment etc. you can: Choose embed options and choose the player with a download option. This allows the viewers to see a download icon at the top right of the video.

screengrab showing how to embed video into Canvas page

Media Gallery or Channel:
If you have published your video to a Media Gallery or Media Space Channel, follow these directions.

  1. Locate the desired video in My Media (learn how here)
  2. Click the pencil edit icon at the far right of that entry.
  3. screengrab showing pencil edit icon in My Media
  4. Click the Download tab underneath the video player.
  5. Check the box to Allow Downloading.
  6. Click Save.
  7. screengrab showing Downloads tab and Allow downloading box

    This allows any viewers to see the option to download the video when viewing the video in the Course Media Gallery or Kaltura Channel.

    screengrab showing download option


Archived Workshops

Request Training

Group, one-on-one, or virtual sessions are available to faculty.

Kaltura Status Page - Check here to see if there are any known issues before submitting a ticket.

Hardware Issues

For problems regarding UAB managed equipment or computers, please contact AskIT.

Kaltura System Level Issues or Complex Needs

Contact your Kaltura Admin:

  • Jerad Watson - University-Wide System Admin
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - Collat School of Business
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - School of Health Professions
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - School of Nursing
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - School of Public Health

Ask eLearning

Users who still need help after reviewing the resources on this page or contacting Kaltura technical support can request support from UAB eLearning using the link below.

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