TutorMeWhat is TutorMe?

TutorMe is an online education platform that provides on-demand tutoring. The TutorMe platform enables thousands of tutors to share their knowledge with students around the globe. TutorMe provides premium online tutoring for a number of subjects and connects students with live tutors 24 hours a day, 7 days a week. TutorMe provides a virtual whiteboard, audio/video chat, screen-sharing, graphing calculators, and more. See more information about all tutoring services available at UAB

Access

Students at UAB are provided up to 3 hours per week with a 1-hour cap on each session. Students are not required to schedule an appointment with a tutor. Sessions are on demand by using the TutorMe link inside of Canvas. Please follow these steps to access your free online tutoring within Canvas. Please note UAB students cannot access TutorMe outside of Canvas.

  • Log in to Canvas.
  • Click Account at the top left of the global menu navigation menu.
  • Click TutorMe in the course navigation menu.

TutorMe menu item in Canvas navigation

Please note: It is recommended that students log in to TutorMe from Google Chrome for best results. Please ensure pop-ups are enabled in your web browser.

Student Expectations and Best Practices

  • When connecting with a tutor, students must come prepared and provide a detailed description of the type of help they need and upload assignments and/or screenshots for the tutor.
  • Students - Tutors will help you understand the concept and processes, but they will not provide answers or do the work for you. Any student that asks tutors to do the work for them or behaves in a disrespectful manner towards the tutors will be suspended from the platform. 

Instructor Questions

What if students use TutorMe to cheat or plagiarize?

Here is a snippet from the TutorMe Honor Code:

TutorMe does not allow or participate in academic dishonesty in any form. Tutors are to work through students’ assignments with them. They will not complete tests or assignments, or simply provide students answers without the required work.

TutorMe’s platform was developed to help connect teachers with learners. It is not a platform to exchange answers or completed assignments. Effective tutoring is more than simply giving out answers to questions. We encourage pioneering problem-solving approaches, helping students comprehend the methods required to find the answer instead of giving them the answer and working backwards.

All lessons and messages on the site are monitored, and any violation of TutorMe’s academic honesty policy will result in suspension and review.

Who are the Tutors at TutorMe?

TutorMe has over 10,000 tutors. 78% of their tutors hold at least an advanced degree. Each tutor goes through 15 hours of training, quarterly reviews, and follows TutorMe’s See more information below.

What can I do if I want certain students to stop using TutorMe?

If you feel that students are misusing TutorMe, you can contact UAB eLearning, to start an investigation. This may result in suspending the student's TutorMe account.

Student Questions

What browsers are compatible with TutorMe?

Students can use any recent version of a popular browser, but we highly recommend downloading Chrome for the best experience on TutorMe.

However, to use audio/video features in the lesson space, you must have Chrome, Firefox or Safari 11. Screen sharing is only supported on Chrome.

Find more information about TutorMe’s Requirements here.

What Subject Areas are available for Tutoring?

TutorMe offers over 300 subjects. The categories include: Computer Science, Engineering, Foreign Language, History, Humanities, Math, Professional, Science, & Social Science. See complete list of all subjects here.

How do I connect with Chat Support?

  1. Select TutorMe from the course navigation on the left.
  2. Click on the Chat Bubble at the bottom right corner of the TutorMe home page.

How to Contact TutorMe

How do I connect with a tutor I’ve previously worked with?

  1. Select TutorMe from the course navigation on the left.
  2. Select the name of the tutor you have recently tutored with from the right-hand side of the TutorMe home page. A chat box will appear where you can message and/or start a new lesson with the tutor.

Note: The dot to the left of the Tutor's name indicates if they are online or not. Gray means they are not online. Green means that they are online.

Note: If the tutor is currently in a lesson and you attempt to start a lesson, your lesson will be automatically rejected, but you can leave a chat for the tutor which they will see after their lesson is over.

Do I schedule a lesson?

Students do not need to schedule a time. Simply click the TutorMe link inside of Canvas and fill out the prompts to be paired with a tutor.

Once you have worked with a tutor, you can simply send them a message through the chatbox and schedule a time that best works for both of you. You can schedule to be online at the same time as the tutor, and you can request a lesson directly from your chat box.

How do I upload a file?

You can upload a file through TutorMe’s matching system, the chat box, and the file share tab in the lesson space.

Matching System

To upload a file through the matching system, follow the steps below.

  1. Search a subject or topic on the TutorMe homepage.
  2. Write a brief description of what you need help with, and click browse to upload a document from your computer.
File Sharing Tab

To upload a document using the file share feature while in a tutoring session, follow the steps below.

  1. Click on the file share tab in the lesson space.
  2. Click Upload.

Note: The file will be available for the student and the tutor to view and download.

screenshot of upload button in file sharing tab
Chat Box

To upload a document in the chat box in the lesson space, follow the steps below.

  1. Click on the attachment icon at the bottom of the chat box.

Note: The file will be available for the student and the tutor to view and download.

screenshot of upload icon in chat box

What if I have an issue with a Tutor?

Students can report a user via the gear icon on the chat box. Click here for more information.

Click the speech bubble at the bottom right of the TutorMe screen to access Live chat or open a ticket. TutorMe does not offer phone support. Learn more about chat support.

  • Live Chat - Available from 9am-6pm, M-F
  • Ticket - Any message sent via chat outside of technical support hours will be entered as a ticket.
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