Academic Technologies

No, our license includes the cost of students signing up as a participant, and they do not have to pay anything. As far as text message responses, Poll Everywhere does not charge anything to participants. If they send a text response, it will be the same price as if they had texted a regular phone number.

Make sure your Poll has been activated. This can be done from your “My Polls” page or from the activity page. Click the activate icon shown below.

Within a Presentation

To present your activities from within a PowerPoint, Keynote, or Google Slides presentation you will need to have the Poll Everywhere Presentation app installed and be logged in to your account to ensure your questions activate.

Polls are automatically activated when you display a slide containing an embedded poll in presentation mode.

Poll Everywhere strongly recommends using the latest version of Chrome, Safari, Firefox, Internet Explorer, and/or Edge. Learn more about specific browser versions.

There may be a few reasons why an activity doesn’t accept text message responses. Firstly, it is important to remember that only Multiple Choice, Word Clouds, and Open Ended activities can accept text message responses. If you have any other activity type or a survey then text responses will not work.

Yes, but only if it is inactive. Inactive media is depreciated in two phases.

Phase 1: Media not played by anyone within two years will have its flavors removed. This can result in an error message of 'Source Media not found'. Kaltura flavors represent the required renditions of the source file with distinct codecs, frame sizes and bitrates. If your flavors have been removed, and you would like them reinstated, follow the steps listed in the Kaltura Flavor Reinstatement guide.

Phase 2: Media not played for four years the media will be marked for deletion. An email will be sent to the media owner a week before the media is deleted. Restoring the media’s flavors then watching of few seconds of the media will prevent deletion. Deleted media can be recovered by the media owner within a 30-days of deletion by using the new Recycle bin feature in Kaltura. Please reach out to the Office of Learning Technologies if you need help with video recovery.

No, UAB has unlimited media storage with Kaltura.

There are two types of video captioning available through MyMedia on Canvas: Machine and Professional.

• Machine Captioning is where computer artificial intelligence is used to create captions. These captions are around 80% accurate and can be edited. This type of captioning can be requested by selecting the desired video(s) and choosing +Order Captions from the Actions dropdown menu in My Media on Canvas. See the Modifying Media Guide for more information on ordering and editing machine captioning. Please note machine captioning does not meet the needs of students who are approved for video captioning as a DSS accommodation.
• Recommended option: Professional captioning is more accurate and can be requested via the UAB Disability Support Services request form. Note: Caption requests on behalf of students requiring accommodations should be done through DSS.

Third-party cookies will need to be enabled in order to view Kaltura videos inside the Canvas environment.

Generally speaking, Kaltura Capture should work on most Windows or Macintosh computers, including both laptops and desktops. Please refer to the Kaltura website for more specific technical information on the minimum system requirements.

Please note that you will also need adequate bandwidth or internet speed in order to upload videos to My Media (Kaltura) in a reasonable amount of time. A cable internet connection with at least 75 Mbps download speed and 5 Mbps upload speed is recommended for the best experience. You can test your internet speed using the tool at www.speedtest.net.

If your speed is below the recommended speed, you may be able to improve it by switching from a wifi connection to a wired connection, moving your wireless device close to your wifi router, or by checking to ensure that any other internet users in your home or office and not currently using the connection for any bandwidth-intensive activities.

If you are unable to achieve the recommended speed for uploading Kaltura videos and the uploads are taking too long, you can try recording and uploading a series of shorter videos. For example, instead of recording a single 60-minute lecture video, try recording a series of four 15-minute lecture videos and uploading these videos separately.

For more information on getting started with Kaltura Capture, please refer to our Kaltura Capture article series, beginning with How to Install Kaltura Capture.

Try each solution below and see if it fixes the issue.

Solution 1 – Quit Kaltura Capture app:
Note that clicking the X does not fully quit the program.

On a Windows computer, right-click the Kaltura capture icon, and choose Quit.

On a Mac computer, two-finger click the Kaltura capture icon, choose Quit.

Solution 2 – Restart your Computer:
Kaltura may fail to record if there are too many applications open or if there isn’t enough local memory available. Restarting your computer might help resolve this issue.

Solution 3 – Delete and Re-install Kaltura Capture application:
Some issues may be a bug that has been fixed in the most recent version of the app. You can delete the application and reinstall it to see if that fixes the issue.

If none of the above steps work, please fill out an Ask OLT ticket and an team member will contact you with next steps.

The owner of a video in Kaltura can download the video by using the following directions:

1. Access My Media in Canvas or at mediaspace.uab.edu (learn how here)
2. Click the Pencil icon to the right of the desired video.

3. Click the download icon at the top right of the video player.


Please Note: If this video has two feeds (content and camera), only the parent feed will download (usually content).

Viewers cannot download your videos by default, but you can allow them to download in one of two methods depending on how you have shared your video.

Canvas Embed:
If you are embedding your video into a Canvas page, discussion, assignment etc. you can: Choose embed options and choose the player with a download option. This allows the viewers to see a download icon at the top right of the video.

Media Gallery or Channel:
If you have published your video to a Media Gallery or Media Space Channel, follow these directions.

1. Locate the desired video in My Media (learn how here)
2. Click the pencil edit icon at the far right of that entry.

3. Click the Download tab underneath the video player.
4. Check the box to Allow Downloading.
5. Click Save.


This allows any viewers to see the option to download the video when viewing the video in the Course Media Gallery or Kaltura Channel.

How do I find Kaltura Capture recordings locally on my computer?

1. Open a Finder window.
2. Open Finder's Go menu at the top.
3. Choose Go to Folder...
4. Type or copy-and-paste: ~/Library/Preferences/Kaltura/Capture/Recordings
5. Click the Go button.

Opening the Capture Recordings Folder on Windows

1. Open a File Explorer or Windows Explorer window.
2. Into the path bar, type or copy-and-paste: %LOCALAPPDATA%\Kaltura\Capture\Recordings
3. Press Enter.

Please note: If two feeds were recorded (camera and screen), they will be separate files and cannot be joined together when uploading manually.

This depends on how you shared Kaltura videos in your course. See below for videos published to Media Galleries or videos that were embedded in the course.

Videos published to Media Gallery

When a course is copied or imported into another course, videos that were published to the prior course’s media gallery do NOT copy over.

Instructors can import the entire Media Gallery from one course to another by:

1. Navigate to the destination Canvas course and click Media Gallery in the course navigation.
2. Click the Channel Actions (A) at the top right, then click Import (B).
   
3. Then choose the course you are importing from (C) and click Import(D).
   

Videos Embedded in Canvas Course

Videos that are embedded in various places across Canvas such as announcements, pages, modules, assignments, discussions, and quizzes are automatically pulled over as long as you are using the Canvas import or send tool to pull the course or specific content over.

Note: Videos do not successfully copy over if you manually copy and paste content or html code from one course to another.

The Microsoft Education adds a link to Microsoft Education → OneDrive in the Course Navigation menu. This link, most commonly named OneDrive,allows users to access Office 365,allows users to access Office 365 through OneDrive. After logging in to their user accounts, users can view all Office 365 files displayed in their OneDrive account.

A Microsoft Office 365 assignment in Canvas can be created in two ways. One is as an external tool submission, which uses the Microsoft Education to let students edit and submit files from OneDrive. Instructors can create an online embedded assignment using Microsoft Education LTI as an external tool. When using the Microsoft Education 365 external tool, this assignment type creates a view-only template of the assignment file for students. Supported file types include Word, PowerPoint, and Excel. Please see our guide for more information on creating this assignment type.

When students open the assignment, Office 365 creates a copy of the file in the student’s OneDrive folder for the course, which can be accessed via Microsoft Education → OneDrive → Office 365 files. Each student works on their own copy of the document according to the assignment instructions. Once students are ready to submit, they return to the Canvas assignment page and submit the assignment. Instructors can then view and grade each student’s document copy using SpeedGrader.

The second way to create an assignment using Microsoft Education tools is directly from the Assignments page in Canvas. From the Assignments page, click the three-dot (More Options) menu located in the upper-right corner of the screen, then select Microsoft Education from the menu. Using this option, instructors can create or attach cloud-based Microsoft files (such as Word, Excel, or PowerPoint) directly to an assignment. Students can open these files within Canvas, work on them online using Microsoft 365, and submit their completed work without needing to download or upload files manually.

Both access methods provide seamless integration between Canvas and Microsoft Education, making it easy for students to collaborate, save progress automatically in the cloud, and submit assignments directly through Canvas.

Instructors can also continue to create regular file upload assignments. When file uploads are allowed, students can select files directly from their Microsoft OneDrive using the file picker. Students will see their OneDrive folders and files (such as Word, PowerPoint, or Excel documents) and can choose a file to upload without needing to download it to their device.

Users can create collaborative Microsoft Word, PowerPoint, or Excel documents. The document creator can add individual users or course groups to participate in the collaboration. Collaborators can be added or removed at any time. Once a user is added, the shared document appears in the user’s Microsoft OneDrive and remains accessible unless sharing permissions are changed or the document is removed.

Instructors can also continue to create regular file upload assignments. When file uploads are allowed, students can select files directly from their Microsoft OneDrive using the file picker. Students will see their OneDrive folders and files (such as Word, PowerPoint, or Excel documents) and can choose a file to upload without needing to download it to their device.

The Office 365 LTI (Microsoft Education) adds a OneDrive icon to the Canvas Rich Content Editor, allowing instructors and students to access files from their OneDrive and insert them as inline links. The icon is available anywhere the Rich Content Editor is used—such as pages, assignments, discussions, and announcements (as permitted)—and supports sharing and viewing cloud-based Microsoft documents directly within Canvas.

Any assignment that allows submission via File Uploads automatically allows students to submit files from their OneDrive account.

Office 365 files display in SpeedGrader with the Office 365 Viewer. This allows you to grade Office 365 submission in SpeedGrader.

No, the Canvas integration with OneDrive only allows you to submit or link to the contents of your OneDrive from within your course. To upload files to your OneDrive, go to office.com and sign-in with your UAB email address (@uab.edu) and Strong Password.

Yes, some of the standard Canvas options such as group assignment, peer-review, plagiarism detection, and manual file submissions are not available when using cloud assignments.