To support the increased demand for remote telephone service, UAB IT is making the new Jabber Softphone app available to all UAB users who currently have VOIP phones. This app allows you to make and receive calls on your office number, review voicemails, and perform other common telephone functions. This app is available for Apple, Android and Windows.

Installation instructions

(NOTE: When you log in, use your BlazerID@uab.edu email address and BlazerID password. Do not use an email address with an alias.)

Download and install the application. Once installed, log in with your BlazerID@uab.edu email address. If you receive an error message, it means we need more information from you to set up your phone. Please complete the request form and we’ll set you up.

Installation and user guides:

Forwarding a phone number

If you are unable to use Jabber softphone but have a critical need to receive calls on your office phone number, you may forward your phone number. The phone system has limited capacity to support forwarding, so please reserve this for health care and critical business functions.

You can forward your office phone line to another phone number, such as your cell phone. To do this on a Cisco phone, press the “Forward All” softkey. Then enter the phone number you want to forward your calls to, exactly as you would dial it from your phone. To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header. To remove forwarding press the “Cancel Forward” softkey.

On a Meridian phone, access the line key for the phone line you want to forward and dial *78 then enter the phone number you want to forward your calls to, exactly as you would dial it from your phone. To remove forwarding dial *79.